Sanderson Lincoln on Bell Road
2121 W Bell Rd, Phoenix, AZ 85023
Service & Parts: (602) 375-7400
Toll Free: (800) 467-5489
Bought a 2013 MKS at the dealership. Sale went well except the service department did not have time to fix the rims. When I signed the contract and paid $10,000.00 down, I noticed the rims were not dealt with. I was told they would fix them later. I would have to return on a Tuesday as that's when they have the "rim guy" in. Set an appointment and was told to drop off the car and a loaner would be waiting. Showed up and was told no loner because the insurance I provided to buy the car was not sufficient to take out the loaner, but I could reschedule. Yea right. Looking for a new service department and buying new rims. They have absolutely no regard for my time they wasted and want me to return.
Sanderson Lincoln was very helpful with my Ford Edge that I did not even purchase from them. I have been working with Ford motor corporation due to issues with my navigation and they referred me to Sanderson. I understand why I was referred to them due to their exceptional customer service. I would drive from Lake Havasu City to Phoenix any day of the week for such helpful survice.
I recently went to Sanderson for a service to my Lincoln and received the worst service I have ever had in my lifetime. They tried to pad the bill of problems to the tune of $2000.00. I ended up paying $300.00 for a water temp valve in the water hose replacement. It is a $20.00 part. I tried to inquire about their new cars but the sales dept. was not interested in waiting on me.
Jerry, I am sorry to hear that you are not satisfied with the service you received at Sanderson Lincoln and feel that we did not take the time to assist you in your new car search. We are always aiming for the complete satisfaction of all of our customers. We would like to hear more about your situation so that we can try to make it up to you. Please contact Ken at 602-375-7400 so that we can speak further about your experience.