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Renter Beware

While planning my vacation I called around to find the best rental car rate. We were quoted $388 for the rental. I asked if I could use my prepaid card and asked if there would be any problems they said no. When I turned my rental car in they charged me and extra 16.95 per day because I used my prepaid card. I had another bank card I could have used that's not prepaid. When I asked what the extra charge was they said it was for my prepaid card. So buyer beware if you use a prepaid card they will charge you an extra fee and they will not tell you in advance



Provided by Citysearch - 


The contract requires you to pay the full amount of the rental even if you return early. They count on the fact that no one reads the fine print on the back of the contract. People assume it is a standard car rental contract like all the others and it is NOT.

I thought the bouncers at the door were to keep the riff-raff out, but I now believe they are to manage disgruntled customers.



Phoenix Rental Cars Sanban’...

Phoenix Rental Cars

Sanban’s Rent-A-Car

2934 E. McDowell

Fax: 602-273-7351



Incident Date: February 18, 2012 (Blow Out in Negligent Van)


RE: Attorney General, Department of Transportation. District Attorney’s Office, 3-ON YOUR SIDE

Facebook: Phoenix Rental Car rented a van to the Jacobs family that included 12 individuals including an 82 year old great, great, great grandmother, a 4 month old baby, a pregnant mother, 4 other children and other adults. The van was rented out with bad tires and a FLAT spare tire when the van got towed. The owner of the company is doing NOTHING to compensate this family in no way and still has there financial charges for a van that never should have been rented out to no one on HOLD awaiting the van being fixed for which they sent out knowing it was a liability! Even having the radiator hose rigged up by the tire that blew out which caused radiator fluid to leak. There are pictures of the van, the tires, the spare and the radiator hose among other pictures and witnesses of the Van for evidence against this company. Now picture this van having a blow out with all these people in it being the most tragic liable situation ever had it turned out worse where the van could have possibly rolled over and possibly wiping out a whole family! The tragedy of this would have been devastating and I mean devastating. The whole family sat out in the dessert for hours before several friends and family members came to rescue them!

DPS never showed up in all the hours the family sat there. This company has a reputation for doing this to people in the tone hundreds of thousands of dollars commented by the police department. The tow truck drive that Phoenix Rental car sent out to tow the van back from Buckeye looked at the van and said that was a sad situation from the rental company because the van should have never been rented out in that condition! This company needs to be investigated by the District Attorney, Department of Transportation, the Attorney General and 3 ON YOUR SIDE for these illegal practices which they are using for financial gain despite the liability of the customers they deal with. Bottom line the owner does not CARE! Something needs go be done ASAP before a tragedy does happen. How can any business man justify this type of customer service when you literally put a family in this type of jeopardy! HOW?????????????????????????????????????????????????????????????????????????



Provided by Citysearch - 
OMG! Do they lie

This company is a scandal! I am not the type that would normally need an ""off brand"" company to rent a car, but my credit card was recently stolen and I didn't have the replacement yet, unfortuantely my transmission died and I had to rent a car.
Everyone lies at this place. There is no verbal disclosure about anything. They gie you an unreadable slip that supposedly tells you that you cannot drive out of Phoenix or out of State, that you cannot put more than 1000 miles on it, that they will charge your debit card for $350 and then hold your money until they confirm that you have good enough insurance after you have returned the car with no damage.
Then, let's get to the quality of the pieces of SH** that they are renting....they cover the mileage with a black sticker so that you are not aware of the super high mileage, the cars are filthy, yet when you leave you find out that they charge you to clean it!!! The transmission was going out on the one I had.
They lie about the price which was supposed to be $159 a week, but became $221 for taxes and fees and cleaning.
On top of it, they are rude to everyone. There were 4 people being screwed when I got there and I should've left but was under the gun to get to work and my ride dropped me off.



Provided by Citysearch - 
Should Be Called, SABAN's RENT A POS!!!

I wish I could rate them a negative 100!!! These people are extremely rude and down-right a$$holes!!

If you rent from this (so-called) business, you've got it coming to you!!

I was told one price at time of rental and a much higher price was charged at time of return. They say one thing and do another.

Besides, their cars are complete JUNK and sound like a rattle trap driving down the road.

I would NEVER rent another car from this hellhole of a business again if my life depended on it!!!

I am surprised they are still in business and someone hasn't wiped them out!!

ANY positive reviews on here MUST have been written by themselves!! It is too easy to leave positive reviews... but know one thing for sure... negative reviews ARE REAL!!



Provided by Citysearch - 
DONT DO IT YOU WILL REGRET IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DON'T DO IT YOU WILL REGRET IT!!!!!! This place is a joke there cars are in horrible shape and there customer service is even worse than there cars. This place is run by sloppy little pig named Dennis Saban who refuses to do the right thing. This place even covers up numbers on the odometer so you can't tell the true milage.And if you do happen to rent a car hopefully you don't like music because all the speakers except one was blown in the car I had. And if that isn't enough when rental was returned kept all my money. DONT BELIEVE THESE POSITIVE REVIEWS DONE BY HIM AND HIS EMPLOYEES IF YOU DON""T BELIEVE ME CHECK HIS BETTER BUSINESS BUREAU HE HAS A RIDICULOUS RECORD OF BAD PRACTICES I BELIEVE AROUND 160 UNANSWERED COMPLAINTS. IF YOU DO FALL VICTIM TO THEM JUST DO A CHARGEBACK THROUGH YOUR CREDIT CARD COMPANY THAT IS THE BEST RECOURSE FOR COMPANIES NOT WILLING TO DO THE RIGHT THING.

Lousy Service Overpriced


Provided by Citysearch - 
Worst Rental on Earth! GO SOMEWHERE/ANYWHERE ELSE!!!!!!!!!

Totally agree with Brice Jones (Mar 03, 2011)!

I've been traveling on business for 25 years and have never found a rental car establishment with such shady business practices and rude customer service! Like Brice, I ,too, was quoted $189.00, but for a five day rental.

Read the contract CAREFULLY! There are ""hidden charges"" embedded throughout the contract. Cleaning, ""incidental"" and Out of State fees (and I never took the car out of state) brought my end rental bill to over $291!!!!!!!

And the cars are pieces of JUNK. They one we got was FILTHY... cigarette ash, spilled drink stains, dog hair on the ceiling. The CHECK ENGINE light stayed on the entire time, and the car's brakes pulled to the right.

SAVE YOURSELF A HUGE HASSEL! DO NOT RENT FROM SABAN! They will not tell you about the charges, nor will they tell you about the pieces of junk they rent. THIS PLACE IS THE WORST RENTAL CAR AGENCY I HAVE EVER ENCOUNTERED!



Provided by Citysearch - 
Worst car rental place ever! Rip Off!!

“When a price is not the price”

I’m a small business owner and I try and give my business to local small businesses. I had the misfortune of doing business with Saban’s Rent a Car LLC in Phoenix last week.

Saban’s Rent a Car LLC.
2934 E. McDowell Rd.
Phoenix AZ 85008

I found and called ahead to rent a car from Saban’s Rent a Car and was quoted $189.00 for a 3 day car rental. I agreed to the price and gave my credit card information. I arrived to pick up the car on 2/22/2011 via a shuttle the airport provided by the rental company.. I was asked who my insurance provider was and I answered the Hartford. No insurance card was requested. He made a copy of my driver’s license and charged $400 to my Visa as a deposit. They brought the car around to me and I drove away.

The car was older but operated adequately and I was able to work in the Phoenix area for the 3 days. I dropped off the car and went to the airport.

When I received the credit to my Visa of $75.51 I called to ask why my car rental was $324.49. I knew there would be taxes, but that seemed high. They explained to me about the additional “fees” that were not mentioned or disclosed when I received my quote:

Here are the fees:
• Insurance automatically added: $32.85 (10.95/day)
• Shuttle to/from airport: $24.00 (12.00/each way)
• Parking fee: 3.00
• Cleaning fee: 11.99
• Service charge: 2.50
• Drop off fee: 20.00
$94.34 in fees on top of the $189.00.

They said that it was in bold print on the back of the rental form. I Read it. It’s not.
The only thing in bold or clear on the form were; the charges for Parking, Service and Cleaning and the Service Charge (none of which were included in the quote or mentioned). I only became aware of them when I received the rental contract. That accounts for $17.49/94.34.

I rent between 15 and 24 cars a year and have for several years and have NEVER seen a scam like this one!



Saban Rental Car -- Run Screeming from this Business

First they use a number of Business Aliases - Phoenix Car Rental, Saban Car Rental, etc .. Check Address all homed at 2934 E McDowell..

The car rental was suppose to be for a Newer Chevy

Implala - the one we received at rental time had

almost 90K miles on it. Car smelled from Cigarette

Smoke and had issue with tire balance at 60MPH.

Obviously this was not a "Newer Model" as quoted;

furthermore, there were a number of "Additional

Charges and Fees" at the return time which were not

Quoted or DISCLOSED IN ANY WAY in advance. Where I

come from this is at the minimum dishonest and the most

premediated FRAUD. There were charges to pick up at the

Airport and Drop back off, Cleaning and other Unidentified

Charges. Charges totaled over $150. to bill, a package is

just that, we expected a total in the $ 340. range not $450+

In All - It would have been cheaper to use an on airport

Rental Agency and we would have a Newer Car without the

Hidden Fees & Charges - SABAN Charged 37.50 to/from the




Provided by Citysearch - 
This is a good place to go if you don't have a credit card

I rented a cavalier, a truck to move and an impala here before. I never had a problem with any of the cars. I wasn't trying to impress my neighbors. Just needed to get to work when my car was in the shop and a truck when I was moving across town. Uhaul was charging for every mile. They've always been straight with me.



Provided by Citysearch - 
Thanks for taking care of us last week!

Went to rent a car at budget at the airport. Had a reservation. They did a credit check and told me I didn't meet the qualifications. I called Saban's and they not only beat budget by a hundred bucks but gave me a rental car hassle free.



Provided by Citysearch - 
Great Rental Car Place!

This place is alright with me! Got an older car and it did the job. Went up to Flagstaff to visit some family. I'll use this place again.



Provided by Citysearch - 
Thanks So Much!

I flew into Phoenix last week. The other companies were charging outrageous prices on a small car or sold out. Saban's was the only place in town that had a resonable price on car. Thanks so much! Car was clean and drove nice!

Mrs Bond


Provided by Citysearch - 
Read before you consider renting from foul mouth liars

Wow where do I begin, this is the poorest excuse for a business ever. This guy Keith (probably not his real name) told me one price for the week, $459 unlimited mileage, The first purple OLD van, with cracjked windsheild, no heat, no indoor lights, broken door handle which could not be opened from the outside, ignition switch jammed and locked, would take 2 people to start it buy giggleing back and forth, warning bell sounding every 15 minutes, and the leaking smell of antifreeze was awful. It had less than 1/4 tan of gas, we put $90 in gas in, but ended up having to get another van in Sedona the next day, because it was so terrible, I did not want my grandbabies in the filth with the bad smells, so we gave them the filled van back and got another empty van this one, a white one had 98K miles on it, also with no gas, no heater, no interior lights, again it was filthy. When we turned that one in they charged us $700, not the $459 they quoted, and they wanted us to fill it up. The man Keith cussed at both me a 63 year old grandmother and my son-in-law and hung up on us. But the worst thing ever, we got no receipt, the only copy we had, (illegible) they kept. DO NOT RENT FROM THESE RIP OFF PEOPLE!!! RUDE FOUL MOUTH< LIARS



Provided by Citysearch - 
Cardinals Suck

I visited Phoenix recently to watch the Cardinals lose. Great game. Rented a car from Sabans. Price was cool and they arranged a ride from the Airport. Avoided all those taxes.



Provided by Citysearch - 

I recently was in an accident and needed a low cost rental for a few days. I discovered that it is very difficult to get somebody to rent to me since I am only 18. This is the only place in Phoenix that I could find. Got me a late model hooptie for a week. It did the job til I bought a new Honda Civic. Love my new car and thank you Sabans for renting me a car.



Provided by Citysearch - 
I lovePhoenix

I live in El Paso TX. I wish we had a place like this here. Rented in Phoneix with no problems. Car was fine, price was cool and location was easy to find.

Denise Branch


Provided by Citysearch - 
Good Rental Car Place

I flew to Phoenix and rented here to avoid airport fees. Good price and a good car. See you on the next trip to Phoenix!



Provided by Citysearch - 

I was stressing about my rental I got with these guys because some lady was arguing her rate was wrong in front of us. I rented anyway and went over my charges with the guy. When I got back everything was cool. Cheap Cheap Cheap. The car I got had about 55,000 miles but the price reflected that. I don't know what people are expecting. This is a cash rental place geez. I will go back next time I'm in town. They had a shuttle pick me up at the Airport. Convenient and I saved!