2323 W Bell Rd, Phoenix, AZ 85023
Made my appointment with their service department for 730 am they said it would only take a couple minutes for my ECM flash. After I signed the paper when They took my car then said it would be 3-4 hours because they are busy. They should tell people so they can just drop their car off. Horrible customer service. Schedule people accordingly.
Do you want to be put into a vehicle that you love and are told you are approved for, only to be told several days after leaving with it, that you have to bring it back? Do you want to be talked down to, criticized by and disrespected by total strangers that think they are the end all be all of the Chevy industry? Do you want to see how quickly attitudes change, once you're no longer of use to them? If so, Midway Chevy may be the one for you! I had the WORST car buying experience ever, thanks to Chris, Bryce, Mika & Eric. Props to you all. Steer clear from this place, Sands outranks them all day.
I do not recommend this dealer to anyone in their worst nightmare! Forget buying anything here and move one to somewhere else! The customer Service is absolutely horrible. Rating F!! After you buy a vehicle they just forget about you. As soon as the deals done and you go back with problems or concerns you get a massive run around, They avoid you and refuse to return your calls, and when you actually do get to talk to someone they have to forward you onto someone else, then someone else, then someone else till you end up back where you have started. I am not ashamed to tell my story. I bought a new Silverado from them, They knew fully what I was asking and understood. The problem here is the sales guys are uneducated on their own vehicles. They constantly have to read from a manual! I said I was towing and some heavy loads fairly frequently and was told black and blue that this Silverado would do it. After finally getting the chance to tow I found it to be horrible, no power at all, I couldn't even reach the estimated MPG claimed just for city driving! I complained several times about its performance and all I got was the run around and the well you have to give it time to settle in and all that crap. Finally after talking the the service department that outrightly said, you are in the wrong truck for what your doing or at minimum you need a different gear ratio!! The Services guys know so much more, they should be selling them! I quickly brought this up with the sales department and was bounced around again, finally they sent me to aftermarket who ALSO confirmed I needed a different gear ratio. Well when the cost came to $4500 to do the work everybody froze, and guess what I got the run around, I felt like a piece of toilet paper on the floor being kicked around from person to person. I ended up contacting GM to file a case and buyback, only to be told it was a dead end and it between me and the dealer! They sold me into a vehicle they said was capable and clearly isnt! and now they cant come good to fix the situation, only to try and sell me into another car! DO NOT GO HERE, you are going to be very disappointed, Just look at the other reviews on here before you buy, see for yourself! I wish I had otherwise I certainly would have reconsidered. This is my first and last CHEVY! Huge customer service disappointment! and vehicle performance! It may not be the vehicle itself but I was sold the wrong one for my needs! They know that and cant admit it. If you have to go here, do not talk to anyone else but Ray Banks! he is the only person here you should Trust, Steve Tucker and his crew need to get serious lessons on their own vehicles. Stop trying to run for cover!
I hope this will ward would be buyers else where, Trust me on this!
I also disappointed in GM for not coming to bat on this one. Sorry Chev you lost a customer. Shame since we were thinking a new Tahoe in 6 months from now! Not a chance anymore. Think I'll look at something else.
I bought a 2012 Camaro about a week ago. The service I received from Ellis Swinton & Justin Syracuse was impeccable. They were extremely courteous, and helpful. The next time I'm looking to purchase a new vehicle, I will definitly come back here. I recommend them to anyonle looking to purchase a vehicle. I am an extremely satisfied customer.
You are ruining lives with these lies. Why dont you be serious and straight up with people and maybe you would not have such a high turn over rate. You have wasted the last 7 months of my familys life and now you are trying to pursue other unfortunate poor souls. Trust me when I say all of phoenix is going to now how shady Midway Chevrolet is and exactly what kind of business they run. Have you ever looked at your reviews online? You are running a 2 and a half star dealership people are not happy with your unprofessional business. Van Tuyl is going to hear from me. You give all your leads to one married couple and have them close everyone so you can say "wow we have people making $100,000 a year" All dealership overprice cars, but you are the worst. Your website is horrible and you need to fire the people that run internet. I could run Used Cars and do a better job in one week then you do in one year.
You will continue to succeed because of the unfortunate (mostly drug dealers no lie) that you sweep off the street and put 1000 in their pockets that they gotta pay back.
Start with Paid Training week one $400.00 (really because my husband got about 100)
Then you go on the 90 Day $12,000.00 entry level program pay Plan! ( Really because in 7 months my husband made about this but owed about half back, so he was paying to work for you)
Ask about the Midway Chevrolet 90 Day $12,000 + Guarantee!
Can't believe there are any good reviews about this place. If they don't like what you have to say or taking to long because you can't make up your mind they get really rude. Then when you don't want to buy a car that same day they get way pushy.
Based on some of these reviews I would say they are from employees.
03/10/2011Provided by Citysearch -
Long story short I had a very different experience than the other posters here. I was lied too numerous times. They accepted an offer over email and then wanted to change everything when I got to the dealership. Lied about rebate program. Attempted to coach us how to lie to the bank because my wife is unemployed. This is just some of the outragous acts commited by them. If you want the full story, google reviews has my full story. My name is Tim Walter and I will never shop at Midway Chevy and I advise you to do the same.
I wasted 3+ hours at Midway Chevrolet. Maybe I can save someone else the frustration I experienced there yesterday. If you are considering a car purchase from Midway Chevrolet I have two suggestions for you; #1 Do not go there. #2 Instead of going to Midway Chevrolet just go to see Eric Steffes (602-430-6983) at Courtesy Chevrolet on Camelback and 12th Street. Midway Chevrolet is really a classic example of why car dealers have less then a stellar reputation.
Yesterday, 2/26/2011, I went to Midway completely ready to purchase a new car. They had a car on their lot that I wanted to purchase. In the past I have probably purchased 20-25 cars so I’m fairly familiar with the process. I've never had an experience like I had yesterday at Midway Chevrolet. If you do go there be extremely careful and make them slowly explain the numbers and terms before you sign anything. Believe it or not, they were filming the signing of documents when I went into the financing person’s office. It seemed as if that person in the financing office took forever trying to sell me an extended warranty or service contract. That extended warranty or service contract was going to cost me an extra $408 a month in addition to my car payment. Yes, that was in addition to the actual car payment! When I declined that extended warranty or service contract he started to very quickly go over the numbers and terms of the car purchase agreement. Luckily I was able to catch that they were able to meet my negotiated monthly payment amount by extending my car loan to 6 years. I suggest that you be extremely careful regarding the numbers you sign for if you go there. You might get home with you new car and be surprised at what you signed.
After I caught the 6 year loan term I told them that was not acceptable. The finance person left and in came the most unprofessional person I have ever met in any car dealership. I eventually told him that I was leaving. I requested that he return the keys and registration for the car that I had wanted to trade in. Well, they could not find or locate my car keys or registration. They even tried to tell me that I had to just accept a “copy” of my vehicle registration. It got to the point that I was ready to dial 911 and call the local police department to report my car as stolen. Eventually I received my car keys and registration, and left. Yes, this was their “customer appreciation” at it’s finest!
Next I went to Courtesy Chevrolet a few miles away at Camelback & 12th Street. They also had a car on their lot that I wanted to purchase. At Courtesy Chevrolet I met Eric Steffes and worked with him and George to complete the purchase of my new car. Two hours after I walked into Courtesy Chevrolet I was leaving with my new car, totally pleased with how the whole process and transaction took place. Eric and George were incredibly professional and there was absolutely no pressure or ugliness whatsoever. When I went in to sign the paperwork with their finance person there was not even any heavy handed pressure to purchase an extra service contract or extended warranty. And the finance person thoroughly explained the details of what I was signing and answered all of my questions patiently and unhurriedly. From start to finish, everything in my purchase at Courtesy Chevrolet was conducted as it should have, with dignity and professionalism.
Before shopping for a car check out the reviews for these two dealerships. In hindsight I wish that I had checked the reviews first. I would not have wasted the 3+ hours I spent at Midway Chevrolet. I have personally seen why there is such a contrast in the reviews for these dealerships. Call Courtesy Chevrolet, ask for Eric Steffes, and you will see the difference. I would very strongly recommend Courtesy Chevrolet and Eric Steffes to everyone.
01/12/2011Provided by Citysearch -
I feel I have been treated much better than just satisfactorily by the Midway dealership and its Service Department staff. Special thanks and recognition should also be extended to my Service Consultant, Mr. Al Gaffney. After everything he has done for me, I consider him as a personal friend.
01/11/2011Provided by Citysearch -
Al Gaffney is a superb Service Advisor. I feel that his first concern is always for me and what is best for my car. He is without a doubt the best Service Advisor I have ever dealt with in the 45 years I have been driving. I have total confidence whenever I bring my car into him. A note that I have two, soon to be classic, Chevrolets a Corvette and a Camaro that I only entrust to him and no one else. Thanks
01/04/2011Provided by Citysearch -
I was very impressed with the quality of work and time that it took the salesman to do everything possible to get me into my new cobalt. I said it couldn't happen and the salesman kept telling me to have faith because he knew he could get me into the car. Josh worked all day with non stop dealings to get me into the car. When Josh told me to go ring the bell because I had got the car I couldn't believe that he had been able to get me the car. He has stayed in touch with me to make sure that everything has been ok with the car and find out if I have been satisfied with the car. Josh did a great job. I thank him very much for all of his hard work and time he took to get me in my new car.I would recommend him and your business to all of my friends and family
12/14/2010Provided by Citysearch -
Hugh Abbott has been our service advisor since we bought our Camero last November. I always know I can count on him and that he will provide exceptional service when my car needs serviced. He's always gone above and beyond to ensure that we're taken care no matter what the issue.
12/08/2010Provided by Citysearch -
Being a Former Lou Grubb service customer for 20 years I found Midway Chevy Service to bring my 3 vehicles from now on......This is primarly due to Mr. Hugh Abbott (Service Advisor) who makes certain that my 3 vehicles are maintained properly and are safe to drive. Also, I am pleased how JASON your auto Tech #570 does an outstanding job in keeping my vehicles maintained properly and safe
11/16/2010Provided by Citysearch -
Dragon was, as he always is, professional and knowledgable. I brought in the van for an oil change and they inspected the vehicle discovering the transmission was having issues. I would have never noticed that on my own. The van is under warranty and he made sure the whole thing was handled by the warranty company and made it effortless for me. Wanted to say thanks