Laser Surgery CenterAdd to Favorites
10255 N 32nd St, Phoenix, AZ 85028
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Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Fri:|
|Sat - Sun||Closed|
Fax: (602) 254-3474
TollFree: (800) 239-9248
Laser Surgery Ctr
Wheelchair Accessible: Yes
Parking: Lot, Private
By Appointment Only: Yes
Services: Medical Services
Do NOT even think of going here. I was there for what they told me would be a $45 office visit. They did do a needle stick to check my iron. The doctor was in the office LESS THAN 60 seconds. Looked and said I needed surgery. It was scheduled for two days later. My insurance company did not approve the location so I went to a military provider and had the surgery. Today almost two months later I get a denial letter from my provider. The laser surgery center billed them for lab work which was fine, "medical care" of $280 and SURGERY...... THEY DIDN'T do my surgery!!! I can prove that my surgery was done at Luke AFB. I had intended to leave a bad review anyway but now I had to. The doctor that started this facility is no longer there and the new doctor is a joke. I will pay the for the office visit, I was there, I will pay them for the lab, they did that..... I cannot wait for them to ding my credit so I can take them to court!!! AVOID THIS PLACE!! My doc said laser for this is a scam!!!
This was the 2nd attempt for my moms procedure on her neck for pain. The front desk staff was horrible and the post op person who wheeled her out after the procedure was worse.
I also work in the healthcare field and I understand the importance of making sure the patient and or caretaker has thorough instructions and knows what to expect.
When she had her first appointment she thought she was just having a shot - she didn't realize she was going to be under anesthesia.
After her procedure the woman just told me " meet you out front" and walked away.
When you work with people who are elderly, in pain and or are on medication you have a responsibility as a provider for their safety by ensuring they or their caretaker know the proper procedures.. This facility clearly does not and doesn't seem to care. We were treated like a number on a page.
The physician and intake nurse however were very polite and helpful......otherwise I wouldn't have let them touch my mom.
Because this is supposed to be a Doctor's Office, which in general is supposed to be dedicated to helping people I am writing this review to put anyone else on notice that may be considering coming here. I put in an appointment 30 days in advance (which is typical wait time) to have a consultation.
I told them specifically, " I will NOT take time off work, to do this appointment. " SPECIFICALLY!
By the way one thing I found it weird, you cant submit your paperwork over email because of HIPPA? In this day in age, what doctor's office doesn't give their patients the ability to use email for documents or non-related doctor communications. Just WEIRD. And if your Office can't ABIDE by HIPPA you really SHOULD NOT be practicing Medicine PERIOD!!!!!
Anyway.. I get to the day of my appointment and 4 hours before Im scheduled to show I get a call asking if I can move my appointment time? What the? I'm the customer, and Im the one who is supposed to be getting accommodated. Not the other way around? How in the world could a Doctor's Office do such a thing? So I told them I would go elsewhere for a consultation.
I call them back asking to speak with an Office Manager and the receptionist proceeds to try and ask me why i need to speak with an Office Manager. Finally I speak with an Office Manager and tell her that i want to be rescheduled and they should waive my consultation fee for the inconvenience of them trying to reschedule me and she says no. SO AGAIN. I am i missing something here?
I AM THE CUSTOMER. To make matter's worse this is a doctor's office which is supposed to be dedicated to helping people. With the type of specialty they are in I find it Arrogant and downright shameful.
Please consider this if you are needing help for any type of condition. These people dont care about the little things. So How in the world could they possibly care about the big things? How in the WORLD could I or anyone entrust them with a laser on my body when they are so inconsiderate of the customer?