Francis & Sons Car Wash
9444 N 19th Ave, Phoenix, AZ 85021
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05/12/2011Provided by Citysearch -
DO NOT GO THERE, THEY WILL STEAL FROM YOUR CAR OR FROM YOU WHEN YOU GO TO PAY !!!
Thieves: 2 years ago they stole from my vehicle and took zero responsibility. I gave them another shot due to new ownership and a deal offered through livingsocial dot com and they still bamboozled me and tried to rip me off. I got a 3 car wash living social coupon claimed to be worth $47 for $20. I go to the carwash, they tell me it is good for the $9 washes... After debate and clarification with the supervisor, they agree it was for the middle wash worth 14.99, all after a math lesson to them. I go with the upsell for only $5 and they claim they will upgrade me to the best wash they have... I go to pay and the say (timidly) that I owe a total of just over $14. Apparently, they could not add 0 plus 5. I refused to pay, they downgraded the wash. They stated that there was a hidden(their words) deal that day and the middle coupon wash was actually only worth $10 that day so I have to cover the spread that they imposed on me upon check out and made zero mention of. I even took a photo of their posted pricing guide at the carwash entrance and they stood by their story that the prices posted are not accurate for ""the day"". I called Tiger, the manager, and he apologized and stated to me his employees were bamboozling me (he was very nice about it at least). He agrees that they did attempt to rip me off and he advised me that they had tried to ""bamboozle me"". He was not at the car wash but the manager who attempted to rip me off was and kept giving me dirty looks.
I gave the two remaining coupon washes to a random stranger as I will never go back, not even for a free wash, and I recommend you NOT going there.
Tiger called the carwash and had them re upgrade to the best wash for free and he was going to send me another coupon for their best wash. It has been almost 2 weeks and I have yet to see the coupon. However I did receive a call last Friday from Tiger stating that the coupon is being put in the mail and that he was sorry for the delay. I do appreciate his attempt to make up for his thieving employees but will NOT go back even with a free coupon.
Also, I attempted to use the livingsocial coupon at the 19th avenue location as it was printed as a valid location on the coupon and that location DENIED me, stating that they had the discretion to do so and that the only location that will accept the coupon is the 7th Street location. I followed up with livinsocial and they stated, that the ""vendors have the right to do what they want.""
Lesson here: DO NOT USE LIVING SOCIAL OR ANY OF THIS CHAINS CAR WASHES.
There are errors in this as it was written on my iphone. Thank you.