1638 S 7th St, Phoenix, AZ 85034
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AWFUL....Spoke to a rental agent at headquarters....asked for a full size Buick...agent told me she would upgrade me to an Altima - Hooray. Went to the location to pick up the car..
told me they didn't know anything about a Buick or an Altima - all they had was an KIA..what a disappoointment !
We were greeted by a very cheery young gal, who seemed very happy to work at ERAC her smile was infectious. We were in and off in our vehicle in no time! returning the vehicle was so surprisingly easy and quick we couldn't believe it. When we expressed our concerns on the cleanliness of the vehicle we were immediately compensated with 15% off our next rental. We had such a great experience we can't wait to rent again. GREAT CUSTOMER SERVICE!!! 5 STAR!!
I rented a vehicle on 12/23. It was extremely busy but Aaron made sure I had a vehicle by end of business day. I really appreciate him going the extra mile, even though there was a shortage of vehicles. Even though there's 2 other locations closer to me, I will choose this location simply due to the great customer service I was provided!
Great rental car prices for the greater Phoenix area. I used Hotwire and they gave me an incredible weekly rate. Minutes from the airport. Call the Enterprise location upon arrival at the Phoenix airport and they can arrange transportation, cost is approximately $15. Compared to the main rental car location for the Phoenix Airport, which also is miles from the airport, they charge considerably more. The main rental car location for the Phoenix Airport does not charge for transportation to and from the airport but it can be an inconvenience waiting for the shuttle and the stops it makes along the way.
Just returned from 8 days in Phoenix and was outfitted with a brand new Camry from Enterprise. It was a great car, service was great and the price was the best by over $100. The location is a few miles from the airport so we had to take a cab, but that was a minor inconvenience compared to the savings.
Marcus is a great sales associate! He offers the best vehicle and best class for your rental. The fact that I can pick up for the 7th St. location and return it to downtown next to the Hyatt Regency is awesome! Saves me lots of money! Will be returning here most likely for future rentals!
Rented car in Phoenix. reservation was for 3pm.
arrived at 2:20 pm. was told i had arrived early
car would be ready at 3pm. At 3:30 pm I was told
myself and my luggage would have to be driven
to another Enterprise location to pick up the car.
On arriving at the location I had to wait for the car to be cleaned.Finally after 5pm I received the car. Contract was already done showing I
picked up the car at 2:20 PM not 5 PM.
I received the car with a 1/4 tank of gas not full.
I emailed Enterprise on my return about the
poor service and have never received a reply.
I can only assume they don't care.
Even when things are busy for them they still take care of you. Aaron has personally gone out his way to help and of anything isn't just right they make it right. I rent cars a lot in different towns and countries and this is the best place out of the hundreds of places I have rented from. My company will never rent from anywhere else ever again if it is in the United States. I use this office for everything from my yearly E3 trip to a weekend get away to Vegas. A++ Stand up place to rent from.