Dean's Auto Repair
2242 N 32nd St, Phoenix, AZ 85008
Phone: (602) 441-2640
Primary Phone: (602) 441-2640
Fax: (602) 275-5107
We took our truck here to have motor replaced. It took months to get it back and when we did the a/c still wasn't hooked back up. That didn't happen until the weather was getting hotter. About 5 Mos later. Just recently found none of the bolts were screwed in just sitting there. When we hot our truck back there was 5 gallons of gas in the diesel tank. Needless to say it kept dying going down the freeway. Our truck ran perfect with no problems except loss of oil pressure and needing a new motor put in. In the year and a half that we have had it back we have had nothing but problems. We had to go back a couple of times. Nothing has been resolved and our truck runs terribly when it should run like a champ. Dean has even quit taking our phone calls. So now if we have a question we have to find a phone with a different area code to get any response from him. We spent almost 7K just have him put the new motor together. We paid way too much & didn't get what we paid for. The problems continue
This shop is one of those shops that is a diamond in the rough... I have 4 vehicles and been to plenty of shops around town and been screwed by them all. I got a recommendation from a friend to stop here @ Deans Auto, I live in chandler its a 20 min drive to this shop so IMO I drive out of my way to go here. I recently purchased an old Blazer that was running just not well and ended up stranding me out in Peoria, I called up Deans shop he arranged a tow and within 35 minutes I was hooked up and riding in the tow truck to Deans. When I arrived they had what I needed which was FREE WIFI to work in the lobby while I waited to hear the diagnosis of my vehicle. Within 20 minutes the manager walked out and explained that my distributor rotor had come apart and handed me my keys and said you are all fixed up. I had expected to be there ALL day but I was back on the road again and made it to where I needed to go. I was so accustomed to sitting in the waiting room for HOURS and then getting slammed with a $1,000+ bill, with the tow & the fix I walked out for only $125. I have since used this shop as my sole automotive shop. I have been their customer for nearly 5 years with similiar experiences everytime I go, when it goes it they do a thorough inspection and can explain in regular people terms whats wrong with my car. I have now 4 vehicles and all 4 go to Deans when I have problems. I wish shop was closer to my home but for me it is WELL WORTH the drive to receive this service and repair work. To this day I have not had 1 single problem with any repair they have done, which was common place before I began going to deans.
Heck this shop even gives me a ride to work if I need it. This shop is A+