Danny's Family Co
1954 E Highland Ave, Phoenix, AZ 85016
(602) 277-8877Add Hours
Phone: (602) 277-8763
Fax: (602) 277-8763
Danny's Family Car Wash
Danny's Family Carousel Car Wash
No coupons available
I went to Danny's today for an oil change and a car wash. It was my first time ever using this business. They had a special for a free car wash with a $32.99 oil change.
When I first pulled up, the sales guy wanted me to get the $199 detail. Then I could get the oil change for free. I said no.. I wasn't going to be spending that much. I told him what I wanted and he seemed to get an attitude. I did upgrade the car wash because i had dog hair in my car and wanted it cleaned up.
Then, the oil change guy came over. He said that I should get the same oil that the dealership had been putting in it. I agreed... but that was an additional $20. I didn't want to put the wrong oil in.. so I agreed.
I went in and sat down. I was called to the desk by another guy regarding the oil change. He said that my car, since it's only a year old, needed a fully synthetic instead of a semi-synthetic oil. That would be another $10. I was a bit disgusted and told him to go ahead and do it, but I wouldn't be coming back there again. He said, well i can put a different oil in, but it would be the wrong oil. Well... I agreed to the higher priced oil... even though I KNEW they were just trying to get more money out of me. What do you do when they already have your car?
As I waited, I heard the same oil change guy call up several customers in order to hike up their price. Then, a woman was called up and was told that they accidentally changed her oil instead of just washing the car because there were two cars with the same make and model. They weren't charging her for the oil change, but they had been given permission by the other lady who owned the correct car to change out 2 filters. He told her that he could put her old cracked filters back in or she could pay for the new filters. Well.. what was she supposed to do? Of course, she paid for them.
Then.. I had no idea my car was finished. I waited and waited. Then finally, I see my car parked and go out to it. They had barely vacuumed it and just shined the inside. It was NOT clean. I still had dog hair all over the floors and seats. The guy said that in order to get that up, I would need to get it detailed...
I will NEVER go back there again. I wouldn't recommend them to anyone. EVER. Unless, of course, I don't like you.
10/15/2008Provided by Citysearch -
Danny's damaged my 2009 vehicle with 400 miles on it, with it's first carwash. When I tried to speak to managers in charge they denied any responsibility whatsoever, lied to me about how they handle washes and generally gave me the run around, hoping I would just go away. Manangement staff was combative and agressive and made me feel that I was trying to scam them out of the damage they caused. Approaching corporate was an even worse experience, with their operations manager (Jack Eldude) finally getting back to me. He was not so much concerned with how his employees were lying to customers or treating them, but that I should understand that it is my word against theirs and how could I be so ridiculous over ""twenty buck's"" Now I understand that this would be a concern for a carwash about fraudulent claims of damage (really?), but to insinuate that the customer is mistaken and may even be trying to pull a fast one, and not to take one iota of responsibility is mind-blowing.
The fact that Danny's can be so far removed from customer service in an industry where their reputation is based off customer satisfaction is astounding. If they had even indicated they were prepared to take some of the blame or not been so aggressive I may have been able to come to a compromise with them. The fact that other people have had similar problems can only lead me to one conclusion, that people in Phoenix are apathetic when it comes to customer service and they don?t have many choices when it comes to a carwash. I would welcome anyone to try and explain this otherwise to me. Mr Eldude the fact that I am taking this so far over a $20 gear shift should indicate that I am serious about the abuse I received and the total lack of customer concern that seems to be a corporate philosophy at Danny's family. And maybe you do have some responsibility to the customers and their assets that you take in to your care on a daily basis.
10/29/2007Provided by Citysearch -
PEORIA STORE: Not only are you ""attack"" before you get out of the car with ""used car"" salesmen trying to get you to have your windsheld fixed, detail service, etc.The car wash use to be pretty good, but now you have to have them go over it serveral times before you get a half way job.
YOU CAN NOT DEPEND ON THEM DOING A GOOD JOB ON CAR MAINTENANCE. Had my power steering go out going to Flagstaff. No fluid. They said - not their problem - they didn't say they checked it on my invoice so they are not responsible. I had been going there for over 3 YEARS. with two vehicles for FULL SERVICE MAINTENANCE"" They said you didn't ask so we didn't have to check or tell you we didn't check. There brochures and advertising says ALL FLUIDS CHECKED - WE WILL SEE THEM IN COURT.
07/21/2007Provided by Citysearch -
Danny's has never given me even decent service. Every visit you can hear the shouts of angry customers, and there are a lot of us, but few actually result to shouting. If you want a better deal, better wash quality, better service, then I suggest you check out the carwash at 7373 E. SHEA BLVD., SCOTTSDALE, AZ. Here is my review for that location.
It is no longer owned by Danny's but is now known as GENIE CARWASH, which has 2 locations in Arizona, and several others in California, (as of July, 21 2007) Before, this location was a place where customers were harassed left and right, but now, NO MEANS NO. They offer the same services as Danny's (and more!) and the majority of there products and services are cheaper. Some notable things that are cheaper are there annual cards (knows as ""family cards"" at danny's, its unlimited washes for 1 year) by almost $100!!! I highly recommend this place over any of the nearby Danny's locations. You just cant beat the small business attention they give to each and every individual customer.
I can understand how a person could feel 'pressured', but it's just a matter of knowing what you want. I had a cracked belt in my engine and I didn't even know it. They let me know (I was going to San Diego so getting my oil change.) They recommended some other stuff too. I just said I'd ""take it under advisement"" but I was going to ""hold off for right now"". But it was good they replaced my belt. I wouldn't want to be stranded in the middle of nowhere. So far I haven't gotten any chips in my windshield, but if I do I will probably use the chip guy because it is conveniant. Time is important to me, so going to get gas, oil change, and a car wash all at once is easy. (My wife loves it when I get her a card from inside. They have a little Halmark thing going on.) I will keep going there.
Not a deal! You have to point out all the tar and dirt left on your vehicle panels. One pays for a spray shine on the tires, but they have to be reminded, every time, to do it. Windows are streaked, always. Good luck in finding the supervisor who is the only availble (?) person to speak English.
11/13/2006Provided by Citysearch -
I used to go to them all the time. This last time was the LAST!! I went for the convenience of an oil change and car wash - There is no $$ Savings which they make you believe you get a free wash. Quick Lubes charge half !!
I was presented with a DIRTY AIR FILTER and luckily I am one of those consumers that does it myself. Come to find out when I went and bought my own filter and had a mechanic friend change it, he found that my air filter was clean (just bought my vehicle 6 weeks before from a dealer). He showed me the air filter in my vehicle and it was not the same one the employee showed me. I recall this supposed filter of mine not to be the same. It didn't need changed and was in perfect shape. WHAT A RIP OFF - HOW MANY CUSTOMERS HAS THIS MECHANIC CONNED !!!
They were all over me with the glass repairs !!!! BEWARE THEY ARE NOT ON SOME OF THE MAJOR INSURNACE COMPANIES LIST OF VENDORS !!!
The car wash was very good but I don't care for dishonest people !!! I will NOT RETURN !!!
10/31/2005Provided by Citysearch -
After going to Danny's several times now because it's convenient to my work, I will from now on drive OUT OF MY WAY just to go somewhere else. You can never go there and just get an oil change or a car wash. Upselling is their game and even going prepared doesn't mean you're going to get away without losing.
07/18/2002Provided by Citysearch -
When I go in for a car wash/oil change at Danny's Family, I usually fend off the ""tinting"" guy, the ""glass repair"" guy, the ""detail"" guy, then (finally) an employee of Danny's Family who tries to upsell my car wash, inside ""oil technicians"" upsell power steering flushes or other services which all start at $49.95 using a high-pressure sales technique. Then I wait in line at the cash register, wait outside for my car to be dried, then get glares if I don't have cash left over to tip. Basically, I feel like I've been pan-handled for an hour straight and even though my car is clean, I feel dirty. I don't recommend it.