Camelback Hyundai Kia
2223 W Camelback Rd, Phoenix, AZ 85015
TollFree: (800) 284-2548
Cambelback Hyundai & Kia
I went onto the Auto Trader website on 01/14/16 and saw a 2016 Hyundai Accent stock # H10707 VIN: KMHCT4E1GU96088 for sale at Camelback Hyundai advertised for $8,425.00. I used the Auto Trader "Email this seller" with my interest and also called and scheduled an appointment with Sam, salesman for 01/16/16, letting him know the exact car and price listed on Auto Trader. I went in and took a test drive and was told that Auto Trader made a mistake and the actual cost was $15,000. I had made a copy of the ad and brought it with me. They tried to sell me the car for $15,000 and would not make good on the ad price listed on Auto Trader. I even offered to pay $2,000 more than the advertised price but they would not make a deal with me. I wasted over 3 hours of my time and feel that they should have accepted the fact that I had the posted price in writing and should have honored it. I walked out without a car and very dissatisfied with this dealer!
The sales and finance staff are nice and friendly. This should have been a sign. I had to resign the paperwork for my car multi times. Each signing brought with it a higher interest rate. 2 or 3 weeks after originally signing, they finally found a lender. The car is 3 years old, $15,000 financed. I immediately need to replace the tires, approx $450, the brakes need replacing and the a/c blower motor is going out as well. The dealership said they will look at the a/c but they will not fix it. The need to replace the tires is partially due to the poor quality previous alignment job. The dealer agreed to re-align but not until after the loan is funded. Now that I have called the lien holder and confirmed that the loan has funded, (the dealership never called to inform me), I will attempt to get the alignment through the service department. The person that helped me in finance, set me up on a bi-weekly payment plan, which is awesome and makes sense as it reduces interest and pays off the loan early. However, he failed to disclose that I would be making a double payment within a one month time frame. $433, two weeks later $215, two week later another $215.
In total, I spent around 16-20 hours in this dealership. Most of the time was spent waiting and the staff not communicating what was going on.
It seemed as if the car I drove home was the only car that they wanted to show me, it was also the first car they showed me. I insisted on driving one other car. Immediately after the test drive, the dealer insisted that we keep talking about the first car they showed me.
Nothing like grabbing all of your spare change for a down payment, then having to do it again to make repairs to a freshly financed $15,000 car, and then doing it one more time to cover the first months payments.
If I were to do this process again, there is no way I would accept this car in its current condition, I would have walked away when they were not able to find a lender on the spot, (they said that's normal, but truth is, every other dealer will know your lender before you walk out the door). and having to sign multi times, not very professional. This is far from being the first car I have ever financed, this was not a normal experience.
Worse car dealership ever. From the very beginning, the deal had caution flags. Price negotiations were a typical car dealership cliche... The sales person (Ben) went back and forth from the finance manager playing with numbers but never really moving off the bottom line. As I got in my car to drive away the general manager (Todd) came out, to say, What can we do to get a deal done? He even promised to breakup my down payment, hold it for 30 days, whatever it took... I called the next day to inform Todd, I d accept his deal if he held my down payment for 30 days... He said great and he d have the car delivered as soon as Ben got in. Since we were having this conversation in the morning, I assumed the car would show up during daylight hours - no, it showed up at my door at midnight... The reason they claim they showed up so late was because the car was stuck in service. Ben said, We want our cars to be perfect on delivery... However, the vehicle was delivered to my house with the upgraded wheels that didn t belong on the vehicle (I wanted the OEM wheels) and nothing was done to the vehicle. The engine oil was filthy, the power steering fluid was low and filthy, radiator fluid was clean but low, windshield wipers were worthless and falling apart and a few pieces of small trash that I noticed the evening of the test drive were still in the exact same spot. What did the service department do?? The sales contract(s) Ben came to my house with were different than the price Todd and I negotiated. Thankfully, I kept the print out Todd gave me so I could show Ben the price Todd and I agreed too. Also, note, I said sales contracts, as in plural. It seems one of those sales contracts happen to have the upgraded wheels on them... They wanted me to sign both... Which is weird since I already had approved financing elsewhere. But because of the Patriot Act they needed me to sign the contracts with my personal information on them... Remember, that down payment they were going to hold, that even when handing the check to Ben I confirmed they were going to hold it, he claimed to make a note of it... Yeah, that check posted and cleared my account 2 days later. Since this deal, Nick Mayer Hyundai has posted three (3) inquiries to my credit report - moving my credit score down 15 points. Why would they pull my credit report 3 times after the deal was done and they had already cashed my bank financing check? I asked Todd during our phone conversation today, he said he didn t, they wouldn t, then before even ending the sentence claimed it was to get me a lower interest rate... Lower interest rate?!? We want those wheels! So Nick Mayer Hyundai delivered my car with upgraded wheels I didn t want and that they were supposed to remove before delivery... When they delivered the vehicle, Ben apologized and promised they would come to my house and exchange them - keep in mind, I live 3 hours from the dealership! Since the purchase, we ve even made two appointments for them to exchange the wheels, to date, they are a no show, both times I took time away from work to accommodate them. Today, 2-months after our deal, they called to schedule another exchange time as if the other two they blew off didn t count... Really?!? The two points everyone should know about this dealership is they ll say one thing while doing the exact opposite - they do it so often you re left thinking they do it on purpose. And two, don t expect them to call you back because they won t.
04/10/2012Provided by Citysearch -
The customer service at Nick Mayer is wonderful,Everyone was friendly and they helped me get exactly what I was looking for. They helped me through the loan process and spent a great deal of time taking care of me. I love my new Hyundai and I wouldn't trade it for anything else.
04/01/2012Provided by Citysearch -
My husband and I went to the Hyundai dealership just to check out our options and left with a great car at a fair price.They made the car buying experience a great one for us. There was no haggling or arguing over price, they were very fair and honest. They went above and beyond to make sure we were satisfied.
We went to the dealership with a pretty good idea of what we were looking for. We brought our kids with us to get their input on the test drive.the salesperson, paid attention to our reactions, and tried to help us all get what we wanted,and by the end of the day we ended up getting the perfect car for our family!!