1330 E Camelback Rd, Phoenix, AZ 85014
|Mon - Sat:|
02/24/2012Provided by Citysearch -
Terrible!!! Do not go there! They sell broken cars that are unsafe to drive but during the sales pitch they keep telling you not to worry becuse the vehicle is covered by a 15 Day/500 Mile warranty and that if anything is wrong they will fix it because they have to within that time frame. But...I brought my vehicle back to them with 48 hours because it had broken struts and motor mounts and was completely unsafe to drive. They took my car saying they would fix it but kept if for 11 days then returned it saying they wont fix anything because it was a ""budget value sale"". Then the games begin. They lie to the me, the BBB and the Attorney General. They wont return anybodys calls and when you do get someone on the phone they just say they dont know why it did not get fixed and pass the buck but still do nothing to resolve the problem. They just keep telling lies and ignoring me. It's not worth the headache, go somewhere else. They will just rip you off because they are only interested in making the sale. They could care less about their customers or product or even their reputation. DO NOT GO THERE!!!
10/06/2011Provided by Citysearch -
Walking into this dealership one can almost hear the phrase 'Let the Games Begin' announced over the speaker system. After receiving an affirmative response to a simple email identifying the vehicle being sought, expected trade-in value and maximum affordable purchase price, I arrived at the dealership expecting to have my trade-in appraised and to discuss the next steps for completing the purchase. Met by the smiling internet salesman, he stated that the desired vehicle had been located at one of their out of state dealerships and that it might take a week or two to arrange for its transfer. Since time was not a factor, I left the dealership expecting that I would be contacted in week or so once the truck had arrived.
One week later after several fruitless phone and email attempts to receive an update, I returned to the dealership in person. I commented about the lack of communication and questioned if the vehicle was still available. The salesman assured me that transport was being arranged and that it wouldn't be much longer. After leaving with reasonable doubts concerning the sincerity of the salesman and the sales manager's statements, another week passed by without any contact.
Most dealerships work hard to earn a fair profit especially in today's hard economic times and customers should agree that they can't expect to get something for free. Its also not a bad thing when two parties agree to disagree concerning a sale or purchase. The manner in which they conduct such negotiations speaks volumes about their respective honesty, sincerity and integrity. By both its actions and in-actions, Camelback Ford left this buyer questioning if the company should be entrusted with my initial purchase and routine servicing in the future.
Unfortunately, my answer to this final question had to be no!
01/21/2011Provided by Citysearch -
My 19 year old son was not treated well at all when he went to purchase his FIRST car!
After two days he came home with a car he liked..not loved but liked!
He called the dealership for 3 weeks trying to find out when he was to come back and get the plates etc. He was always put on hold for at least 20-45 minutes.MOST OF THE TIME THEY NEVER EVEN PICKED UP! He would have to hang up so he could go to class or work.
Well finally out of the blue we get a call. They wanted him to come down that day...really you ignore him for a month now and want him to jump for you. He was not able to go in for a week due to work and class schedule.
When he gets there he is told the car will not pass inspection.....really you had it on the lot for sale but you never bothered to inspect it! COME ON!
Okay fine he gives the car back and is told he will receive his down payment back. 500 CASH!
Its been almost 4 months and all my son gets in ""WE HAVE NO RECORD OF YOUR PAYMENT"" SO WE fax the information requested. NO Response!
The we send it registered mail...still no response.
NOT A NICE WAY TO TREAT A CUSTOMER!