13811 N Tatum Blvd, Phoenix, AZ 85032
Phone: (602) 953-2800
Artie's Ace Hardware
Artie's Ace Hardware of Paradise Valley
Paradise Valley Ace Hardware
Bike Parking: Yes
Wheelchair Accessible: Yes
Pets Allowed: Yes
Parking: Lot, Private
No coupons available
At least one of the employees either had no interest in helping me or had no idea about the products they carry. I asked one employee if he had a certain product and his answer was I don't think we have it. I was about to walk away but the tone of his voice seemed to me that he just didn't care so I stopped and asked, are you just saying that or do you really not have this product. Once I asked that, he walked over to his computer to look it up and no shock to me, they had it. After he walked me over to the isle and I grabbed what I was looking for he said wow, it's nice to know we have those. I really wasn't shocked that he had no clue about the inventory but more of the dismissive attitude he had we I first asked if they had something. I only went there because I only needed two things that really any hardwood store would carry. If someone there says they don't think they have something, ask them to look it up. Very disappointed in the customer service.
01/15/2012Provided by Citysearch -
I wouldn't recommend this place to anyone. I have gone there for years due to its location alone and have put up with all kinds of nonsense. Once I met the owner I'm convinced I'll never go back. When I appealed to him and one of his managers about a problem, his response was that ""people need to learn how to read"". If you're looking for help and professional treatment...go to Home Depot or a different Ace. This place has the look and attitude of a bad garage sale.