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Acacia Internal Med Speclsts

Map & Directions
(5 Reviews)

19636 N 27th Ave Ste 202, Phoenix, AZ 85027

(623) 869-5000

Today: Closed
Tomorrow: Closed
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Location & Hours

Main Location

19636 N 27th Ave Ste 202

Phoenix, AZ 85027

Regular Hours
Mon - Fri:
Sat - SunClosed
Deer Valley

Other Information

Physicians & Surgeons, Internal Medicine, Physicians & Surgeons, Physicians & Surgeons, Surgery-General


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1 star is too many

Horrible, horrible office. No concept of time management or consideration of their patients time. Charges for leaving appointments after waiting an hour? Are you kidding me? I'm suppose to wait an hour after my appointment, just to be charged a fee for your staff not showing up? Military families do NOT take you're benefits here.



Provided by Citysearch - 
Cluster5#$@% of a staff

While my doctor, Dr Ostrum, is very nice and has a wonderful bedside manner, I will be looking for a new primary care physician.

My first visit set the tone...I was placed in a room to answer some questions on a computer and was told to wait for the nurse to put me in an exam room. Well, time passed by, and eventually someone came in and asked if I was Lisa. They had apparently misplaced me. There were no apologies or any signs of empathy.
I chalked that experience up to maybe they were still getting used to their new office.

Well...a few months went by, and I came down with a horrible persistent cough which caused me to be unable to work. I asked that they fill out paperwork so I can get short term disability. The disability office faxed them the paperwork on Friday, and I received a call right before they closed saying they were charging me $25 to fill it out. I was supposed to be back at work on Monday. So I ran down and gave them a check. I called first thing Monday morning to give them the fax number to fax the paperwork in. I keep following up and have left 6 messages on their answering machine. It is now Tuesday afternoon, and they still haven't submitted my paperwork to release me back to work. I feel like I'm being held hostage.

richard kuykendall


Provided by Citysearch - 
Going to the doctor made easy

I had immediate intake at my appointment time. The doctor had a great bedside manner and communicated well. In addition, because I have to pay all of my own routine medical costs, the office's policy of a 50% discount on the office call for immediate cash payment was a big help. Thanks!



Provided by Citysearch - 

I take medications that I am not supposed to miss. When I have trouble getting my medications I need a response from my doctor. I don't need to see or talk to anyone else, they don't know me or my medical condition. I don't need a doctor that dosen't approve my refills and then takes four days off.



Provided by Citysearch - 
Inconsiderate of people's time

Both my husband and I have gone here on multiple occasions and each time the wait time was absurd. Now I know doctor's offices are notorious for this however, I too am in the medical field and found this office to be particularly bad. I waited in the waiting room over 1 hr and then another 25 minutes out back, all the while with my 2 children. There was no apology for running late either. My husband then went the following week only to wait 50 minutes in the waiting room then told them he was leaving. Why do they make appointments? To add to the inconvenience they want him to pay a $25 rescheduling fee, which he told them he would not pay!!

I will do my research in the future and attempt to choose a physician's office that values my time as much as their own!!!!