I would rate this place 0 stars if it were an option. My boyfriend was here from feb 2017 until the end of November 2017 and during the first four months of his stay the administration and Care was perfect, then everything changed once the director of nursing left. The new D.O.N ended up firing current stuff and hiring all new nursing and CNA fresh out of school. My boyfriends mom and I were there every single day throughout the course of his stay and had a number of complaints, but Was repeatedly told They would work things out to give them time, but nothing was ever done and it only got worse. Only to find out the truth once we left from old staff members that were fired or quit. they started skipping necessary med passes (seizure medications, anti-psychotics..), bringing unauthorized visitors behind the nurses’ station in sight of all of the HIPAA violations, and sleeping with boyfriends inside of empty patient rooms... At 2:30am, when there’s no administration in sight, these nurses thought they could do anything..an old coworker there told me that their administrator decided to set up a hidden camera, after multiple CNAs reported incidences. the Meds were recorded as given, but being dumped in purses or bags to take home. Nurses were sleeping during these Q2, Q4 passes & neglecting the patients. Sometimes they would go missing for the entire shift, only to be dropped off around 5am, as they rushed to finish their charting and edit the time stamps. Do not take your loved ones here!
While I was a resident at Grace HealthCare for 32 days, one staff member attempted to steal my cash, credit card, and cell phone. I asked that this Certified Nursing Assistant (CNA) not be allowed to enter my room.After I complained, then came the retribution. My oxygen line was cut; my cell phone charger was damaged so I couldn't charge my phone. Internet use is suppressed there by management, but I was able to email my friend to rescue me from that dreadful place.
Capri has changed alot for the good. I sent my husband there expecting the worst according to the other reviews. They have new people in charge and they want to help all they can. We started off on a negitve note but, they promised they would help and they did! What a pleasent suprise someone doing what they say. Thanks to Tom and his staff my husband came home in 3 weeks making great strides in his complete recovery!
EMPLOYEES ARE VERY RUDE THERE ESPECIALLY THE LADY AT THE FRONT DESK NAMED MARI, I WOULD NOT WANT TO SEND ANY OF MY RELATIVES TO THIS PLACE SEEING HOW RUDE EMPLOYEES ARE, IF YOU HAVE A BAD STAFF I BELIEVE THEY TREAT THEIR CLIENTS BAD AND THATS NOT GOOD, I THIINK THEY NEED TO BE CHECKED OUT OR MAYBE JUST SOME EMPLOYEES.......VERY BAD EXPERIENCE, I WOULD OF LOVED TO WORK THERE BUT NOT NOW AFTER I HAVE ENCOUNTERED SUCH DISRESPECT FROM WORKERS AT THIS FACILITY.