Extremely frustrated with our experience with this company. We ordered our gate through Lowe's. Filled out all necessary paperwork, etc. When our gate was done - it was wrong. We ordered a center-mount lockbox and the gate came in with a latch. My husband and the Lowe's guy looked at the paperwork and - sure enough - Great Gates did our order incorrectly. When Lowe's called GG to ask what had happened and to re-order our gate, GG claimed they "lost the paperwork". Seriously?? Ya think maybe CALLING THE CUSTOMER WHO IS PAYING HUNDREDS OF DOLLARS FOR SOMETHING would be a good start? Back to the drawing board. More than a month and a half later, my husband stops into Lowe's to inquire about our gate and the Lowes associate claimed he did not have record that it had been delivered. He went into the back and - guess what - our gate was there with NO PAPERWORK ATTACHED. It had sat there for a week or two!! What's worse was - THE GATE WAS WRONG AGAIN!!! Great Gates put a lockbox on it but it was IN THE WRONG PLACE!!! Despite filling out paperwork TWICE and the Lowe's associate AND my husband going over the entire order IN DETAIL OVER THE PHONE - GREAT GATES GOT THE ORDER WRONG AGAIN!!! It's now been THREE MONTHS since we ordered our SIX HUNDRED DOLLAR GATE and we STILL DO NOT HAVE OUR CORRECT GATE. I do not recommend this company AT ALL. According to the Lowe's associate, we aren't the only unhappy customer. Associates have been telling store senior management that this is not a good representation of Lowe's core values and they do not like this vendor at all.
If you are looking for new windows, look no further. With the purchase of a 20 year old townhouse, it was obvious that we needed to replace the windows. Jason was so helpful, very professional, certainly knows the products well. The installation was great, Mark and Andrew were careful in every detail, and we couldn't be happier with our choice of PrecisionFit to handle this project. Reasonable price, great product, and wonderful service, all rolled together make this a most satisfactory company to use.
On June 12, 2015, they performed services at my residence in Gilbert, AZ. Specifically, they installed a sun screen on my patio door and installed a new tract. This work was a continuation of work performed on May 15, 2015, which included installing new rollers on a patio door and a new door handle. The cost of the services was $645 which included $350 for the door repairs, $240 for the sun screen and $45 for the door handle. While the invoice reflects $45 for the handle, the installer later verbally mentioned it was $55. In any case, the invoice number 7145 reflects a final charge of $645 which would mean that I was charged $55 for the handle. The bill was paid in two installments. On May 15 I paid $295 and on June 12, 2015 I paid another $405. The latter payment was incorrect and reflected an addition error on my part and the installers. The correct June 12 payment should have been $350 ($645-$295). Hence, I overpaid by $55. The $55 overpayment was brought to their attention on several occasions and they have failed to make it right. This apparently is not unusual. They have an F rating with the Better Business Bureau (bbb.org/phoenix/business…)
We had to order and install 3 large new windows for our kitchen. Two of the windows had to be shorter than their old counterparts, and one window had to be larger because we gutted the kitchen and the old window sizes were completely wrong for the space. Precision Fit came out to measure and assess the situation. Even though our house is a single story, it was a very tough job because the windows are all at a two-story level (the lot slopes from high on one side to low on that side of the house) and it involved cutting through very thick stucco. Jason ordered the perfect windows, the first is a picture (fixed) window with 2 side casements, the second is a large gliding window, and the third is a single-hung (up and down). I almost ordered the wrong dimensions for the casement sizes until Jason told me that the proportions would look better with wider casements than what I had originally imagined. I am so glad I went with his recommendation! All the windows look great proportionally, exactly the way I wanted. We ordered the Simonton brand windows, and I must say, they are better looking and feel more solid than the other new windows that we had installed last year by another local company---before we were lucky enough to find Precision Fit. I wish Jason and Rob had installed all of our windows, but I didn't know them at that time. What a difference! Dealing with Jason and Rob was such a pleasure compared to that other window company. I am really happy that we found them. In fact the other window company only ordered the windows, and then we had to find an installer to do the job. Precision Fit did everything! They measured, ordered, and installed. Initially, we actually came to Precision Fit to install a new front entry door. The window job was only added on. Our entry door is coming next---can't wait! Jason ordered it along with the new hardware, and Jason and Rob will be staining it and installing it soon. That will be a big job too because we are going from a 6'9" door with a transom and sidelights to an 8' door with sidelights, no transom. It is extremely difficult to find good work by contractors these days, so finding this company was very lucky for us. Thanks for doing great work, Precision Fit! We are very thankful.
@Laura D. I apologize for not returning your call in a timely manner. Please feel free to call me again and ask for me in person and I would be happy to answer any of your questions. Tyler 602-424-6060
We bought an older house and our doors were in horrible condition. We had Precision Fit do a custom sliding patio door to our backyard that is so wonderful! It helped reduce cooling costs and it changed the whole appearance of the back of our home and our back yard. Since we were so happy with the work that was done on the back door, we had them replace our front door. The customer service and professionalism was top notch! Jason knew exactly what to do with both of our awkward door spaces and recommended the best doors for the situation. We could not be happier!!!!
Company is not open after 5:00 p.m. and weekends. Their answering machine asks you to leave a message for a return call. They never return the call. I guess they think if you really want to use them you'll call back. Not a good way to start out with customer service....hello is anyone there????