I kept telling my stylist I want my brunette hair back and she did not deliver what the picture looked like at all. The only thing she did was blend the first day and actually lighten my hair to a brighter blonde... The second day I went in for her to fix it and she showed me a red bronzie color in her mixture. (Which I absolutely hate that color on me. It looks ugly.) I denied the color she showed me and we agreed on a different color to what I thought was in fact more of a brunette color like I wanted... I went through the process again for the second time and I came out a dirty blonde... I told her I thought she was taking more blonde out and she said because I denied the color she picked out that I would have to pay for the next toner. I told my mom what had happened and she emailed and called them because she was paying with her money. The owner told her that the pictures I sent my mother were not me... How are you going to tell a mother they don't know their own child. She then continued to tell her that I was being untruthful to her as well. I'm very upset that a well known company would act so immature from the mistakes they have made. I will never make the mistake of using a company that doesn't take good care of their costmers. I think to call a customer basically a liar knows they did something wrong. I'm not a liar, I own up to my mistakes. I'm so unhappy a 4.5 rated company would treat me this way. SO DISAPOINTED!!! I want my money back! (There is one picture of my hair the first day and that was the lightest one. There are four pictures of what she gave me the second day. I also added the picture of the hair color I actually wanted from pinterest).
26. Elements of Hair
21023 N Cave Creek Rd Ste 2Phoenix, AZ 85024
From Business: The team formerly with Apollo welcomes you to Elements of Hair. With over 40 years combined experience, our stylists pride themselves at being experts in the busi…
4131 N 24th StPhoenix, AZ 85016
'' I recently visited this salon Great Clips Hayden Plaza, located 12228 N Cave Creek Rd, Phoenix, AZ, 85022 and had a very bad experience. I was treated by a very rude and unprofessional hair stylist. JERALD TROWEN. The guy apparently had a bad day and seemed to be very angry. Unfortunately, I happened to be his customer. Jerald did not greet me at all when I came in and started being rude from the beginning. Jerald was telling me things like ‘’seat here’’, “what do you want”… Jerald was throwing objects and the towel to the mirror in front of me, while providing a “customer service”. He was pulling my hair! COMPLETELY UNACCEPTABLE.I have been working with customers for many years and have never treated them like ‘piece of crap’’, no matter how bad day I might have had, the way this guy "Jerald" treated me. He should not be working this kind of job. This is such an embarrassment for this salon. They deserve to lose business because of such behavior of this employee. I HIGHLY DO NOT RECOMMEND THIS PLACE ....!!!
Natalia has been cutting and highlighting my hair for over 5 years now because her work is consistently outstanding! She is a great listener and can create any style - bold or subtle. I trust her completely with my hair! She is also honest and will suggest suitable ideas, if necessary. Her fees are surprisingly affordable. I have paid triple for what she charges for sub-par results. And from a social standpoint, she has a wonderful sense of humor and is fun to visit with. I look forward to my appointments with Natalia very much and would recommend her to anybody looking for a hairstylist.
I am forever changing my hair style. Natalia is so skilled that any grow out seems painless. Love the motion that she put in her cuts. Alway very pleased. Highly recommend
Natalia is a very skilled beautician that gives your hair much needed movement. She listens to you and does what is requested. Great skill as a colorist also. I have been going to her at least 2 years and will continue to do so.
Natalia is very skilled and knowledgable hairdresser. She takes wonderful care of her clients. I highly recommend her services. Olga
Bad customer service and appears to be poorly run. Seems to cater to people from the middle east. Definite room for improvement.
Stacey has been my hair stylist for years. I receive compliments on my hair style often and I enjoy that. What I love most about Stacey is her professionalism and how she keeps up on new style and trends. She is gifted with talent. If you are considering hair additions, look no further. Her technique and price is exceptional. Look her up at StaceyCanningSalon.com
The ladies at the shop know how to cut and style hair. Been going there for 5 yrs now. Barber Maria is the best. Thank you for keeping me fresh cut!
Great service. Great hair cut and shave. Really took the time to give me great service