I engaged Irwin’s on 04/26/2017 and replace a tambour door mechanism. They had indicated issues with procurement, so I found the correct replacement part. A fellow from Irwin’s came out, and decided he would rather repair the old unit than use my brand new replacement part. I reluctantly agreed to defer to his expertise. Unfortunately, this repair held up for about 12 weeks of very light use. I live alone, and this door sees an average use of once per day.Apparently the door was being supported by friction along the track after the repair, rather than exclusively by spring tension, and that friction was increasingly less effective with the passage of a little time/use. So either Irwin’s had not wound the spring tightly enough (initial failure caused by the spring unwinding completely because a retaining staple had popped out) or he should simply not have reused the spring after it had completely unwound. This faulty repair resulted in a door that will not stay up when opened and is slowly unwinding up top, reverting to the same state of disrepair that prompted me to hire them in the first place. After multiple contact attempts, I finally received a call back. During this astonishing exchange, Don indicated that the tech who came to my home only a few weeks prior was no longer employed. He continued with 'too bad for you, do you want to pay us again to come out and have a look?' saying he would charge $100 to send a different tech out to assess the quality of their previous work. He then added that I would also be charged their full hourly rate to address and correct the faulty repair. No warranty no matter what, no reduced rate – nothing.This is not a refinishing job. This was a mechanical repair, not much different than having your automobile transmission repaired. Imagine a mechanic who you paid a tidy sum to repair your transmission suggesting you pay twice to address a recurrence several weeks later. Oh, and you’ll have to pay for towing, too.
2734 W Bell Rd Ste 1375Phoenix, AZ 85053
From Business: Frieda Ross Draperies, Blinds and Fabrics in Phoenix, Arizona is more than just a drapery store, we have been creating quality work in our own local workroom sinc…