This company exemplifies customer service and professionalism. I have deeply enjoyed my experience with them. Professional people, clean big cars, on time arrival. The drivers for each car are clearly well vetted and very concerned with the details of travel. I am very impressed! I highly recommend this company for anyone want VIP services with very good prices. I will absolutely trust them with my travel itinerary for years to come! Great job guys,
The best experience ever. Sam and Muhammad are very friendly and very professional. Since day one of the reservation Sam, the owner, responded quickly to my emails and phone calls. He answered all my questions. They have great service with good fare. Drivers showed up on time and vans were very clean and nice.
THEY DONE EVEN DESERVE ONE STAR!!!!!!!STAY AWAY FROM THIS RENTAL COMPANY!!!!!!!These guys are a joke. Worst car rental place ever. And the cars they rent out are a piece of crap. They try to overcharge you and they have no customer service what so ever. They are a ripoff. I will be contacting the BBB and Arizona Attorney General. This company needs to be shut down. I'm serious when I say the cars they rent out are a death trap. DONT TRUST PHOENIX CAR RENTAL. THEY SUCK!!!!!!
Worst experience with car rental, not only do they mislead you but they are dishonest with their customers, my weekly rate was supposed to be $189 wk and was charged $337 with all kinds of fees including gas when I returned it with more than what I received it with. The first car made a loud noise so I returned it and they gave me an even worse car dirty and leaked oil everywhere, they take advantages of your vulnerability and needs, will never go back rather ride the bus
WORST EXPERIENCE EVER!!! Took my cash and charged my card for the wrong amount! Then gave me the run around for 3 days before refunding a partial credit to my account. Simply ridiculous! I will NEVER do business with these people again. Dishonest and unprofessional. I was refused the manager's name, wasn't taken care of immediately and it's still unresolved...not to mention hung up on. Still in disbelief that this is a business....SMH
One star is way too much for these people. Not only do they deserve to be put out of business, every single person who spoke in representation of this place should be in prison, They are thieves, plain and simple. They came and took the keys from the hands of a 58 year old man, including house key, and took the vehicle\\leaving him stranded at a store, locked out of his home and to top it off, they took all of his belongings including his medications and his brother's medications and they refuse to give any of it back. They also kept a $400 cash deposit. When my son in law went in to see if he could get the stuff back, they man behind the counter said he's give him the meds for $180.00. Then denied ever having been paid a cash deposit. It should be noted that some of the medications kept were opiates that I'm quite sure the staff either took or sold or both. I even tried to call and they hung up on me repeatedly after trying (in vain) to insult me. THIEVES!!!!!
I call today 09012015 to ask about Liability Insurance since one of there vehicle had an accident and general manager at 602 904 3490 told me to go Fu** my self and more but I guess this rental company don't care about customer service... I will not use ore recommended this company at all
They were OnTime well priced and really have taken care of us every time we have called. They are a small company so it helps to give them some advance notice. But what I like more then anything is they don't tell me 15min and show up 3 hours later, they tell me from the start an honest estimate of how long, sometimes it's 15 min sometimes it's 45 min but I know up front so I have the choice. Honesty is a hard thing to find these days but I found it here
I give No Stars...this company over charges, and when you call to ask about your bill they give you the round around, putting you on hold multiple times, and are rude to you in the process.
Worst Car Place Ever , You Get A Quote Then They Double it And Add Some At Drop Off . Want All Your Money Taken And No Explanation ? Perfect Place !