I'm speaking for my daughter who went to pick up glasses and is watching people chatting away rather than take care of the customers. Dr. Rios is awesome! The rest of the staff is worthless
11. Target Optical
5715 N 19th AvePhoenix, AZ 85015
From Business: We make eye care easy at your Phoenix Target Optical located at 5715 N 19th Ave. Every day we deliver on our "expect more, pay less" promise by bringing together …
3404 W Cheryl Dr Ste 180Phoenix, AZ 85051
From Business: Advanced Vision & Achievement Center is a clinic offering various eye care products and treatments. The clinic s services include eye examination, contact lens fi…
13637 N Tatum BlvdPhoenix, AZ 85032
From Business: Get two complete pairs of glasses with single vision plastic lenses from $69.95 with a free eye exam. *In certain states, eye exams provided by independent Optome…
This place is a joke staff is rude and. Could. Care less about your time. VERY unprofessional to say the least. Wouldn't recommend to anyone
Worst service ever they have no empathy and the staff is rude and mean So unprofessional seems like front desk staff will destroy the doctors practice. Wouldn't recommend to anyone
They always treat me like family! Such a great place and business.
Very unprofessional people working in the front. I walked in and both girls were doing thier make-up. Not greated and didnt feel welcomed at all. My frames had a chip in them and when returned, the same make up caked face girl said that they couldnt do anything about it. This is too bad as the real Dr was pretty nice and did a good job. Too bad they hired such poor office workers. I will never go back even though I live a block away. Smh..
Horrible!!! My daughter has been having issues for Two months. I told them she was having issues and the only thing they had available was a month out, I took the appointment. NO ONE called to remind me of the appointment, they said an automated messages called me at 8:16PM three days prior to my appointment. Needless to say I missed it cause I forgot and then they couldn't get me in for another two months... Who calls at 8:16pm? And they said I picked up. I think I would have listened if I picked up... All my kids are in bed by 7:30 so I know none of them got it. Place is horrible, I'd rather go to ABC!
"jerked around" !Followed the "RULES" set by the Office and Medicare Advantage Policy and received GREIF at every turn. Treated like 2nd class Customer by office staff ESPECIALLY after I noted that my glasses were "NOT RIGHT". Was told "7 to 10" days for delivery on the 11th day it was conveniently revised to "7 to 14" days delivery. I expect in 14 days it will be Revised AGAIN to 20 days or MORE..*Dr Becker was More than Professional and understanding and treated me like a Patient and CUSTOMER and NOT like a piece of MEAT. Thank you Doctor Becker.
I have been a customer for about 10 years to the tune of about $100 a year. NO MORE. Recently, I spent over $800 on frames/lenses that were never correct. The office kept insisting I give them a try and get used to them. Dr. De Rubeis saw they were not placed correctly to my retinas, but I still could not see through them. They kept telling me to try, and not to worry, they would make them right. I told the office specifically I would try them, but did not want to keep getting pushed past a warranty. I was assured that would not happen. After headaches and nausea, and lost work productivity, I decided I had enough. I returned wanting a refund. The office manager did not even look at my file and said I was past the warranty. EXACTLY what I was worried about. After insisting they remake the glasses that are still not right, I discovered I was NOT over the warranty. The office manager just did not want to lose any money. I purchased nicer frames/lenses at a higher quality at a competitor and they fit perfectly, not a single adjustment. I can see clearly. Even after repeated requests, Dr. De Rubeis never had the professional courtesy to even call me to discuss. I guess keeping $800 means more than a longstanding customer/patient. BEWARE.
Do not go to this business! Sexual Harassed and Treated like Dirt by the Staff. Avoid like the Plague!
For a knowledgeable staff that can actually FIT eyeglasses, go here! Marv is very nice and is great at making sure your glasses fit properly. Love these guys!!