Great customer service tow truck driver was very professional
My truck needed a new muffler and catalytic converter. Luis and his mechanic were able to put a new muffler and catalytic converter for half the pr…
Serving the Phoenix Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
I wanted someone to immediately be aware of the driver from Quick Pic Towing.At first I was disappointed at how late he arrived in 116 degree weather. He drove right by my vehicle with blinkers on and kept on driving away and disappeared. When the driver came back. he kept parking far away in different locations and wasting time about another 15-20 mins. When I got his attention by waving him down, he would just wave me off to wait more. When he finally arrived, shook my hand uncomfortably hard, then he said it would take another 20 mins to load my vehicle. I strongly felt there was something wrong with this driver's attitude but wanted to believe things would get better.When he arrived at my home with my vehicle before my arrival, he rudely ordered my visiting friend to "get the hell out here and help him unload the car. When my friend tried to assist, my friend said his leg was hanging out of the car and the driver kicked him hard to "get the hell out of the way"My friend had enough of the rude treatment and started to walk away, the driver ordered him to "get the hell back out here, that he wasn't done with him!" When my friend refused, the driver threatened him that if he didn't get out here, he would "beat the hell out of him".The driver never left a invoice on my service after delivery.I have never been so shocked and appalled at how ugly and disturbing this is to me and to my friend who had nothing to do with this issue. I am lodging a formal serious complaint and I want this driver fired! Although I have been a long time customer, I intend to drop Allstate Towing if something is not done. Mark LongLaveen, Arizona 85339Allstate Roadside Assistance Membership
I had a good experience with this tow company I have used them on more than 2 or 3 occasions they have great customer service and are always quick to respond. I would definitely recommend them and use them again
I blew a tire in Buckeye while trying to drive to a hotel in Tempe. I planned on driving to El Paso, Texas the next day. But this blew tire made me think I was going to be stuck in Tempe for a few days. I'm a college student driving from CA to TX for the summer. I was scared. I was stuck on 1-10. I was told a tow truck was supposed to come in an hour and Rick Dobson came in less than an hour. He was very professional. He told me of a 24 hour tire shop, took me there and helped me get used tires to get me back on the road. He comforted me and made me safe. I was able to get back to El Paso safe. If you ever need help, I recommend Rick Dobson. He can make your experience safe.
I arranged to have my vehicle towed from one repair shop to another repair shop 9 miles away, my car never made it to the destination when I called the towing company & spoke with Kelly the CSR she was extremely rude, kept interrupting me when I wanted to explain to her the situation, she then hung up on me, I called right back just to have the phone picked up and put down on a desk, me the upset customer trying to locate her vehicle is left on a desk while the employees in the background are laughing and joking saying "that's her let her find her own car", so dear consumer's I urge you not to use Quik Pik Towing 1966 E Deer Valley Dr, Phoenix, AZ 85024 because you will risk loosing your vehicle, if it had not been to the diligent CSR rep at Geico I may have not found my vehicle. I will be contacting Geico diligently to end their contract with this substandard so called towing company.
Driver arrived within an hour. Very professional and courteous. Driver even followed me most of the way to store to replace bad battery. Above and beyond the rest in my book.
ashley the girl on the phone here is a real bitch piece of trash. she was cussing at me and insulting me
Good Sam Road Assistance uses Quik Pik Towing & they did a superb job. They were timely & professional & efficient. If I every need a tow I will use this firm again.
If I could give zero I would!!!!!!! Waited over 2 hours for someone to show up!! I was told numerous times they would be here in 5-10 mins. Finally got on the phone w my insurance company and got dispatched to their VERY RUDE girl who hung up on me because "she didn't have time for this". I will be going out of my way to let everyone I know how terrible of a company this is. Lying and saying you showed up, I have been waiting by my car!!!!!! You never showed up and then you still want your money??!!! You all should be ashamed and you should FIRE the girl who is working your dispatch!!!!!!!! Appears there are other reviews about how rude and unprofessional she is!!!! I have worked in customer service for over 10 years and I would NEVER treat clients let alone people this way!!!!
They towed my friends van out of a private resort... and towed it while our window to our home was wide open and turned out their lights to do it... pos company.....