I have boughten two vehicles from them and I take them back they're also for oil changes they have been really good they've helped me and I've never had any problems with them if I pull in there and I have something wrong with my car they always come out and they help me no matter what I will go back again when I'm ready to trade in and buy another vehicle the staff there is all friendly and so was the owner
13200 W Foxfire Dr Ste 137-138Surprise, AZ 85378
From Business: Champs Family Automotive, located in Surprise, AZ, is where you'll find your neighborhood automotive and diesel pros. Their value system when it comes to customer…
So I'm always sketchy when it comes to buying used cars at independent dealers (I've been screwed in the past) but this one was different. First, the website was awesome because I applied online. And when i went to the lot the man explained every worry I had away. They have their own service shop too so I get a better deal on a mechanic than I would any where else. The man aslam was pretty nice and seemed to genuinely care about my situation. Good people. I love my honda!
Another time used cars comes highly recommended. Michael their finance personal is very efficient and professional when it comes to finding you the right bank to finance a car. Experience is by far the fastest I have ever experienced.He is fantastic and ready to help! I bought a 2010 BMW X5 and referred my family to them as well for there reasonable prices and amazing fast service. My mother in law recently purchased a vehicle and could not not be more happy. Service is Phenomenal and staff are very helpful,kind and most importantly they listen to the customers needs and will go out of there way to assist and meet their expectations. I will be purchasing a 2nd vehicle soon from them! Thank you Another time used cars for your excellence and care!
I dropped my car off in the morning for a oil change on Saturday. I was told that it would be up to 3 hours before they could start the car, and that they would call me when it was done. I didn't receive a call for some time, I called to see if my car was done I was told the service department was closed and that no one could help me. They advised me that I could pick up the car Monday morning at 7 am. I had not planned on leaving my car for the full weekend. Mike told me that I was Out of luck and to come back Monday. He was very rude and basically stated he didn't even want to deal with my situation. Mitch the GM also told me the same thing. For being a huge dealership and a customer who had already paid in advance for 4 oil changes, they treated me as if I had no rights to my car and they could do whatever they pleased even if it was wrong. They all lied, I even called the cops and they lied to the cops. The Cops even said it was wrong but they couldn't do anything.
The car they sold us broke a month after we purchased, the car break sunk on the car floor. It was impossible to drive the car anymore, we couldn't get our money back and we are still making monthly payments on this peace of junk. Don't waist your time or your money in this place.
Yea this place sucks. My car gave out so I was in a hurry to get another. Raphael sweets talk me into a truck that I later find dents in. Then I pay 1,000 to make needed repairs. I will not come back here!
I had a great experience dealing with this staff at this dealership, they were very personable and family oriented, and allowed you to make the best choice for the vehicle you desired without any pressure, are sales pitches.. I will, and I have recommended this dealership to my friends and family... I had a great experience.
I purchased a car from these fools in early July. My salesman, Lou Gordon, was a complete ASS. He showed no integrity, honesty or professionalism. An employee of the dealership damaged my car and I was told by Lou, "just get it fixed and we'll pay for it". Well, after he saw the estimate, the dealership changed its mind. I have received emails from the dealership, recorded phone calls from the salesman, all saying that they will fix the damage. As of Aug.15, no money and no contact with them. If you are thinking of doing busy with these clowns, think again. Most of these reviews say basically the same thing. The dealership, took my money, filled out the paperwork and that makes them wonderful. In my opinion, find a dealership where the customer had a problem and it was resolved quickly. That's customer service. Schumacher European is motivated by MONEY, nothing more.
Excellent service from my salesman Noel and the owner Mac. They worked to get my payments to where I wanted them and I drove the car out the same day. A couple of little issues were fixed under warranty with no problems.
This is the 2nd time in 4 years I have purchased a car at Carland.Again they went above and beyond to get me a car at a payment that was affordable.The thing that set them apart is when you drive off in a car you are really approved and own the car.My family has bought many cars at other dealership and it always the same story.Take the car home and they call you in a few weeks and want more down ,higher payment ,switch cars or just take the car back and keep your down payment.Carland doesn't play that game.When you drive home you have nothing to worry about you really just bought a car and you don't have to be stressed out about the dealership playing games in a few weeks