The sales and finance staff are nice and friendly. This should have been a sign. I had to resign the paperwork for my car multi times. Each signing brought with it a higher interest rate. 2 or 3 weeks after originally signing, they finally found a lender. The car is 3 years old, $15,000 financed. I immediately need to replace the tires, approx $450, the brakes need replacing and the a/c blower motor is going out as well. The dealership said they will look at the a/c but they will not fix it. The need to replace the tires is partially due to the poor quality previous alignment job. The dealer agreed to re-align but not until after the loan is funded. Now that I have called the lien holder and confirmed that the loan has funded, (the dealership never called to inform me), I will attempt to get the alignment through the service department. The person that helped me in finance, set me up on a bi-weekly payment plan, which is awesome and makes sense as it reduces interest and pays off the loan early. However, he failed to disclose that I would be making a double payment within a one month time frame. $433, two weeks later $215, two week later another $215.In total, I spent around 16-20 hours in this dealership. Most of the time was spent waiting and the staff not communicating what was going on.It seemed as if the car I drove home was the only car that they wanted to show me, it was also the first car they showed me. I insisted on driving one other car. Immediately after the test drive, the dealer insisted that we keep talking about the first car they showed me. Nothing like grabbing all of your spare change for a down payment, then having to do it again to make repairs to a freshly financed $15,000 car, and then doing it one more time to cover the first months payments. If I were to do this process again, there is no way I would accept this car in its current condition, I would have walked away when they were not able to find a lender on the spot, (they said that's normal, but truth is, every other dealer will know your lender before you walk out the door). and having to sign multi times, not very professional. This is far from being the first car I have ever financed, this was not a normal experience.
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I recently purchased a 2006 Mercury Grand Marquis from this dealership. I was a little standoffish about this place at first after reading numerous reviews (most were negative). I found the experience of purchasing a car from the dealership amusing and easy. At first the dealer tried everything in the book to get me to drive off the lot with the car that day by the following comments: "Boy I will tell you..I am not the best business man", "How about I give you this for free if you drive off with the car right now." I found it amusing but wanted a couple days to think it over and had to get some last minute financial stuff in order. After doing so, I went back and was adamant about the car I wanted and would not look at anything else. The dealership made the entire process easy and stress free (first time in 3 car purchases from a dealer that this ever happened), and told me where they got the vehicle from. My financing was completed, up front and honest, told me what was wrong with the car (nothing) even after my own mechanic looked it over. I even took it to Saunderson Ford after purchasing it and they completed a 2 hour inspection and said that car was in showroom condition. I did have a problem with the AC after the second day, took it back and they had the problem resolved quickly and provided a loaner car. I got a fair sale price on a six year old car with under 52,000 miles. They even worked with me when I was waiting on my title after paying off my car that I was trading in. I got a very reasonable trade in value for my car considering the mileage. I will recommend people to this dealership and was very impressed when it was all said and done with my car buying experience. I will seriously consider buying another vehicle from this dealership in the future.
Had a great experience with Liberty Auto especially when compared to dealing initially with a franchise Nissan dealership (Peoria Nissan). Not shocking to probably anyone but the big-box dealerships still try to get sales through "deceptive and false leaders". Peoria Nissan had a brand new 2015 Nissan Rogue on sale for $16,000 (base model). We were perfectly fine with a base model and went in ready to buy with paperwork in-hand showing the EXACT car we were looking to purchase - right down to the VIN, advertised price and other vehicle info as provided on their very own online inventory. Long story short after hours of them trying to sell us other used cars and other new cars, they finally showed us the base vehicle we came in for. After test drive, we sat done ready to buy and her came the shock: $16,000 yes but tax is calculated on MSRP of $19,000, plus their “paint protection package” was another $3,000 plus their other dealer fees it came out to almost $23,000. BS and especially on this so called “paint protection package” that you cannot opt out of. After hours wasted at this dealership we stumbled upon Liberty Cars & Autos on Edmund’s while looking for a Nissan Rogue. When all was said and done, we ultimately bought the exact one we found online from Liberty and I cannot say it enough about how pleased and presently surprised we were with our dealings with Liberty – specifically with Bill over the phone and with Dana for the finalization of the buy. SOLID, UPFRONT and no hidden agendas during this purchase. Sorry for the long story but wanted to tell everyone WHY it was so refreshing to deal with Liberty who came at it with honesty and not hidden fees. Thanks again Liberty (Dana & Bill).R & S Valenzuela
I got a settlement for the last vehicle i totaled. 2k. not much to work with. I went everywhere to get a new-obviously used but new to me kinda car. NO where would work with me. NONE I have super bad credit, almost no income. BUT i did have 2k. Now i wasnt expecting to get a vehicle at least a good one and title and all for 2k thats why i was wasting my time looking for a nice affordable car to put that down on. But even with 2k down no body was able to finance me. Not even some of the real dirty jacked up car places. I saw a Post on craigslist for CHEAP CARS UNDER 3000. I decided to stop by since i was pretty close at midway chevy. i got their and they had a real simple organization to their lot. The sales reps. were real quick and ready. They showed me all the cars that were under 2k and they didnt waste any of my time quick easy and simple. got a smoooooooth riding Nissan Altima FOR 2K!!!! yeah i had to pay an additional 500$ for tax, title, and reg and all that good stuff like doc fees. but thats expected. I GIVE them 5 stars because it was worth it. they didnt waste my time and they were real fast on getting me in the car. IT had excellent ac and just drives so smoothly. Super good car, super good prices, super good sales reps. Thanks guys. IVE GOT WHEELS.
The initial purchase of a used 2008 Colorado was a pleasant enough experience, but not the subsequent dealings. The vehicle had a couple of issues (bad battery and non-working CD player) that should have been dealt with before being sold. I suppose the brake light switch failure that happened about 3 months after purchase could have happened anytime. Jim, the tech guy at Courtesy hustled to get full cost on repairs/ replacements and brazenly lied about the brakes (for details see my public FB posting for 20131024). He incorrectly claimed that we bought the vehicle new years ago in 2008, not used three months ago, supposedly justifying his aggressive attitude to charge maximum on everything. Was he feigning his ignorance or just incompetent? Asking other staff and sales people at Courtesy to help and straighten things out simply got "courteous" brush offs with the usual "Yes, I'll try to sort it out" or, "Sure, I'll look into it for you", but with nothing ever happening ... it seems all phony, making the right sounding sales noises, but in reality nobody there is interested in doing anything for customers (except fleecing them) once a sale is made! All in all, I cannot recommend this dealership.
Everyone at the service department is always so excellent to me, I always bring all of my oil changes and warranty fixes to the Honda Dealership. Josh, Joshua, George, and everyone else are always very helpful. This was my first time working with Joshua, and he was wonderufl to work with. I like people that are real and on point. He was both. This particular visit was the most excellent in 4 years of coming to Bell Honda. I was given a rental car which made the process much smoother and easier for me instead of bringing the car in twice. I love love love my warranty, and will always purchase a warranty when I buy a vehicle because it makes me feel like a VIP when I check out and everything is free! Car was washed up nice, looked brand new! Now if you guys could just throw in a quick vacumme job that would be SUPERIOR service! Also had a mirror painted and it looks so incredibly good, I have to thow a kudos out to the body shop as well. It looks excellent and matches the vehicle perfect. I cant quite get the electric mirror to work properly though, so I either need to play with it some more or bring it back in for adjustment to the cables.
The best car buying experience I EVER had! Me and my wife went to ever dealer in town.They were all nice until they ran my credit.Then the game began.I told them all about it ahead of time so I don`t understand why they would treat me so bad?One dealer even said I was approved and let me take the car home. 51 days later they took the car back and kept my down payment and made me and my son walk home.So I see Carland on craiglist and call them.I tell them the whole story and did a credit online.Matt calls me and said I was approved.I have heard that before.So I went down there and an hour later I was driving home in a nicer car at a lower payment than was just taken from me at the other store.Thinking they were gonna call me and tell me to bring it back like all the other guy.But not at Carland.Got a call from the bank and then Matt a day later telling me my plates are being processed .Wow if I only went to Carland first it would of saved me weeks of stress.Thanks for treating me with respect and helping my family at a tough time in my life.
Around two months ago, I was looking for a fully-loaded used Audi A5. I was working with a very tight budget so that I was sure not to overspend on my new daily driver. The guys at Porsche North Scottsdale had just what I was looking for - a clean example that came with the user manual and both keys. More importantly, their pricing on the vehicle was absolutely astonishing. The same day I saw this particular A5 was the same day I walked out with a new (to me) car. I did request something in terms of payment in which they didn't approve of initially, but they were able to go above and beyond to accommodate my needs. Each and every one of the staff members was friendly, thus making the experience ever-so memorable. More importantly, I would like to extend my gratitude to Brad Levine for hooking me up with arguably the best "bang for the buck" deal in the Valley and Singh Virk for helping me find what I was looking for. I will be conducting business with this location in the future when it comes time to upgrade my vehicle.
Dana was great, he did everything possible to give me a great deal.He was extremely helpful.There was another sales associate, I can't recall his name but he spoke Spanish and mention he was from Chihuahua,Mexico he was great,extremely helpful, and courteous.He kept offering his assistance and water while I waited for the paperwork and truck to be ready.Though I did have an issue and it had nothing to do with the actual service I received from the associates,there was misleading information to the actual deals online versus the deals at dealership.The shop,click,and drive displayed additional discounts to the 20% cashback deal. I took the paperwork for the online transaction and the manager said there was an error with the online systems that it would never be possible to receive such discounts. I would advise to monitor the website closely that way it does not happend to another customer.Though I did not get the actual deal
My Sales Person was David Escobar made my experience an excellent one! I had no expectations going into this process. I didn't know what to expect at all. He made me feel very comfortable in my buying experience! And then Martha was very nice too!! She sat down next to me for a minute and asked if I was me and said she'd be right back and ask me to come into her office. She did just that. She didn't make me feel unconformable at all either! And then I was taken over to Brenda to go over a lot of the functions of the new truck. She was, also, very nice and super helpful! We couldn't get my phone to sync up with the tuck initially, but she was able to get it connected. And David stopped by a couple of times to make sure I was doing OK. She helped me get my OnStar account set up as well. All and all this was a great experience! Especially when my initial expectations we very low. Thank you very much for the great experience!