DO NOT USE THIS SHIPPER. THEY HAVE TROUBLE TRACKING THEIR PACKAGES. THEY HAVE NO PROBLEMS CHANGING THEIR ARRIVAL DATES ON YOU LAST MINUTE. NOT WORTH THE HASSLE.
They don't return phone calls, I tried three different days leaving messages during business hours. They were supposed to deliver artwork to me on a Friday and their automated system called me the prior Wednesday. So I sat home and nothing was delivered. Days went by and they wouldn't even call me back. They basically kept my package. I notified the shipper, and they couldn't get a return call either so eventually they offered a refund. DO NOT USE THEM. How do they stay in business??? They're the worst.
This company is a nightmare of disorganization, careless deliverymen and irresponsible office staff. They had the simple task of delivering a replacement for our defective sofa and taking away the defective one. But the deliverymen refused to take away the defective one, saying that "it wasn't on their order," except it was. When my husband asked them to call their office to straighten the situation out, they refused to call, leaving us with both sofas in our living room. When I finally got ahold of their office staff worker, she promised to call me back that same afternoon to let me know if the sofa could still be picked up that day. But she never did call back, and was unreachable by phone after the one time I'd managed to speak to her. What a disaster for us. Fortunately, we were able to find a poor family that wanted the defective sofa and was willing to pick it up the following day. Rowley and Sons is the worst. How they stay in business, I'll never know.
i had a very valuable chest drawer sent to me from tupelo ms, this company delivered it to my home, they called me 3 days ahead to set up a time and then on the morning they were here early part of set up time bright and early and the guy that carried my chest drawer swooped up 15 concrete stairs with my piece like superman ... i was AMAZED then kindly brought the piece in my place had me to sign kindly said goodbye then left...needless to say my valuable chest drawer was in PERFECT TIP TOP condition ... im SOOOO happy with this companies High Quality customer service skills all the way around!
Fantastic service,on time and very friendly Never had an easier time. Texting to schedule my pick-up was easier than calling
I used to work for this company a month and a half ago they have been giving me the run around. Bout my last check so i showed up on 07-25-2016 and i was told to get off the property i don't know what to do i want my check
The lady is so rude, she argued with me while I asked my refund, the envelope I never used. This is the worst store, I never go back there. I didn't about the usps service available at that time. This is one only time, I never recommend anybody over there
I used these guys to run a same day delivery for me in Phoenix and I must say I was impressed. Out of all the courier services in Phoenix that I have used before these guys are the most professional, courteous and on time delivery guys I have used. If you're looking for a Phoenix courier then look no further.
I'm here visiting some family for the holidays and wanted to find cheesecake. I was told about this small place where they picked up some cheesecake cupcakes. I checked them out online, called left a message and was called back. They were awesome. I have never put my own cheesecake together. The cheesecake was amazing. I was able to create my own combination of their Strawberry cream dream with a dark chocolate ganache and Morello Cherries, oh man it was to die for. After speaking with them I found out that they are a small start up and they make everything to order, and deliver. I initially was looking to sample. They had a sampler however choosing to get a 10 inch seemed to be best. I placed the order on a Monday at 3 pm and was delivered my cake the following day by 8 pm. Yes, 8 pm at night. I was so greatful they were able to deliver. Delivery, which was 48 miles away, plus the cost of the cake was only $60. I received it and it looked amazing. Meeting them was pretty cool and hearing their story gave me reason to appreciate their work much more. My family was very happy. I recommend this for anyone looking to have specialtly cheesecakes. Next time I am in Phoenix I am going to Vinovios Gourmet Cheesecakes!
Terrible! 3PD was supposed to deliver a couch for me from IKEA... I was assured by both IKEA and the customer service rep at 3PD they would remove the boxes for me. However, when the delivery team arrived 20 min later, they refused. I called the same customer service lady back and she told me that too back she can't make them take the boxes. I refused delivery and told them to take it back because I won't deal with a company that lies to customers and refused to honor their promises... The delivery guys did not even have a copy of the paperwork for me... that told me I had to "take a picture of it with my phone. This is the most ridiculous, lazy unprofessional company I have ever dealt with... They will not honor delivery times either and really don't care.