I wrote a negative but truthful review which has somehow disappeared. Since the BBB and AZ AG Office have the details of my initial complaints I won't repeat it here. I will just make a suggestion. If you use this shop DO NOT PAY AND TAKE YOUR VEHICLE WITHOUT ASKING TO INSPECT THE OLD PARTS THAT SHOULD HAVE BEEN REPLACED WITH YOUR REPAIR. If you need the details please refer to the BBB and AZ AG Consumer Complaints.
My truck needed a new muffler and catalytic converter. Luis and his mechanic were able to put a new muffler and catalytic converter for half the price that I got quoted down the street from his shop. Ask for Luis, he'll give you a good deal and back his workmanship and products. I would recommend his shop to all my friends and family.
They recently charged me $250 for a tuneup and oil change which they definitely did not perform. Within less than 48 hours and with very little driving after leaving the shop I closely checked everything and found that I had the same old oil, oil filter and the same tuneup parts. I was also lied to about the condition of my transmission. The shop owner convinced me to not have it serviced. He said the fluid level was one quart low and that he added one quart. Instead of trusting his word I immediately drove my van enough to get the transmission fluid hot. I did a proper fluid check and it was still one quart low. If I had trusted his word I could have damaged my transmission. UPDATE: The Better Business Bureau has informed me that inspite of a written reminder, Ace Muffler has still not responded to my complaint. I filed my complaint more than 14 days ago. I think the failure to respond should be interpreted as an admission of guilt. Don't take my word for what happened. Ace Muffler is repeating the facts. UPDATE: The Better Business Bureau has just informed me that Ace Muffler and Auto Repair at 3401 W McDowell Rd. in Phoenix has still not answered my complaint. Don't take my word for what happened. They have just confirmed every word of my complaint. The failure to answer doesn't surprise me. I filed my complaint with the BBB because I have that right and because I think the public should always be alerted about bad business. I never thought they had enough class to answer. A business that is capable of stealing from a customer is not the type that will be concerned about a BBB rating. UPDATE: Today I did another check over my engine and I found that in addition to not doing the promised repairs, they also disconnected the EGR Valve hose. That hose was connected when I put my vehicle in that shop.
They don't stand by there work if your not happy with the job it's like they don't care.Then they want to charge u full price again when u go back
They have very cheap new tires and good service the most I waited was 15 minutes to change my four tires
Don't ever take your ca there period. Poor customer service!!!! I just spoke to someone about my car I left there on Saturday. The person who I spoke to advised they would call me and let me know what the repair cost would be if any. I did not receive a call back on Saturday. I got no answer on Monday when I called the office a guy answers the phone and says I wasn't here on Saturday and hungup on me.
Great Customer Service. Great Prices. Really Honest & Reliable. Highly Recommendable. Very Knowledgeable. A+
Today I went to Llantera El Toro. I took a flyer in that advertised all tire sizes from 13 to 20 for $19.99 each "no tricks". Their Facebook page claims they have over 4000 tires in inventory. First, they couldn't find the tire size I asked them for: 255/70R18. Their receptionist said they had "tons" when I had called a few days before. Then I asked for 31x10.50R15. They said it wasn't part of the promotion. Overall, false advertising and poor knowledgable staff.
Amazing customer service, extremely friendly and very skilled. Highly recommend this shop for any exhaust needs.
These guys rock honest and upfront. Awesome. Have several vehicles in this place and nothing but honesty and a realistic evaluation. Will continue to use and forward buisness to them.