THEY DONE EVEN DESERVE ONE STAR!!!!!!!STAY AWAY FROM THIS RENTAL COMPANY!!!!!!!These guys are a joke. Worst car rental place ever. And the cars they rent out are a piece of crap. They try to overcharge you and they have no customer service what so ever. They are a ripoff. I will be contacting the BBB and Arizona Attorney General. This company needs to be shut down. I'm serious when I say the cars they rent out are a death trap. DONT TRUST PHOENIX CAR RENTAL. THEY SUCK!!!!!!
Worst experience with car rental, not only do they mislead you but they are dishonest with their customers, my weekly rate was supposed to be $189 wk and was charged $337 with all kinds of fees including gas when I returned it with more than what I received it with. The first car made a loud noise so I returned it and they gave me an even worse car dirty and leaked oil everywhere, they take advantages of your vulnerability and needs, will never go back rather ride the bus
One star is way too much for these people. Not only do they deserve to be put out of business, every single person who spoke in representation of this place should be in prison, They are thieves, plain and simple. They came and took the keys from the hands of a 58 year old man, including house key, and took the vehicle\\leaving him stranded at a store, locked out of his home and to top it off, they took all of his belongings including his medications and his brother's medications and they refuse to give any of it back. They also kept a $400 cash deposit. When my son in law went in to see if he could get the stuff back, they man behind the counter said he's give him the meds for $180.00. Then denied ever having been paid a cash deposit. It should be noted that some of the medications kept were opiates that I'm quite sure the staff either took or sold or both. I even tried to call and they hung up on me repeatedly after trying (in vain) to insult me. THIEVES!!!!!
I call today 09012015 to ask about Liability Insurance since one of there vehicle had an accident and general manager at 602 904 3490 told me to go Fu** my self and more but I guess this rental company don't care about customer service... I will not use ore recommended this company at all
I give No Stars...this company over charges, and when you call to ask about your bill they give you the round around, putting you on hold multiple times, and are rude to you in the process.
Worst Car Place Ever , You Get A Quote Then They Double it And Add Some At Drop Off . Want All Your Money Taken And No Explanation ? Perfect Place !
rude people high rates crappie cars cheapskate paid nearly 800 dollars to them got back 29 dollars they don't explain anything can't read the receipt from them I will probably not ever use their service again
DO NOT rent from this place. All they do is lie to the renter. Was told $129 flat rate for a week rental. When I went to pay there was 2 extra charges that I was not informed of. Did not get the vehicle I was promised. Their cars are old with high milage, NOT dependable at all. Was told I would get a FREE shuttle to and from the airport, and once again when I received my bill was charged an extra fee. They claim it is cheaper to rent from them as opposed to the airport due to less taxes, the final bill showed a tax fee of 19.9%, same as the airport..........STAY AWAY, worst rental place ever...............
DANGER! DANGER! DANGER!If you bother even a bit about your money, time and effort, please do not get a car from this place. I got the car for a week, a old Chevrolet Lumina and I am beating myself to have not read the reviews! On the last day, the engine broke down and I was held responsible for it. They got $450 i the beginning and another 400 after the car had to be towed away on the freeway on the last day! They are highly unprofessional, rude, arrogant, morons who should be sued right away! They literally intimidate you when talking on the phone and use your credit card very dishonestly. If possible, people should really get together and sue this company to make sure such vagabonds are thrown out of business! I comprehended calling the police for such a fraud business that they are running, but unfortunately i don't have the bandwidth of getting into all that at this point of time.Hopefully, reading this post will save someone from doing business with them and avoid going through the trauma and inconvenience I and many others had to go through. In a nutshell, if you see their name anywhere, anytime - Run Away!!
Warning! Never rent a car from this place (30th street and Mcdowell)! The car was a piece of junk! I was quoted a fair price at check in. Then there was all kinds of undisclosed hidden fees at the check out a few days later. I had a bad feeling about this place and I should have followed my gut instinct. This place will rip you off and SLAM the door in your face. Never never go to this place unless you like getting bent over! I wish that I would have read all of the other negative reviews before renting from these scammers.