What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
5154 N 27th Ave Ste 103Phoenix, AZ 85017
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My husband worked in automotive management for years and came home bragging about the service he received from Bill. Awesome service both on the pho…
6511 N 27th AvePhoenix, AZ 85017
Great service , great people , honestly the best mechanics in Phoenix ! They know there business ! Very fair prices on their work .
15812 N 32nd StPhoenix, AZ 85032
FLAT OUT GREAT EXPERIENCE. Not just customer service, I'm talking service, price, quality, and time. Glad I had some patience; I literally contacted…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Honest, knowledgeable,fair, and kind. I have been going to R&L for the last 5 years. Rob cares about getting my car back on the road as soon as possible at a reasonable price. Rob has also given me a ride home and picked me up when my car was ready. He has never left me stranded. He sees me in an instant, so I know when he says swing by and I'll take a look, I know there's no waiting and his answer is honest, accurate, and knowledgeable. I first met Rob after a failed smog check, I drove from car shop to car shop looking for estimates and i was getting discouraged and frustrated. I know I must have looked pathetic when I walked into his door .. exasperated and desperate. This is perfect opportunity to take advantage of a woman driving a car, but he did not! Rob listened to my problem and asked me to pop the hood. I began to panic about prices because of my last 4 stops before him with upwards near 80-200 to simply look at my car. Rob said just pop the hood. He looked for a moment said wait a minute... left and came back. He wiped his hands off and said you are good to go.. I said.. what do I owe you? He said come back when you need your car repaired. No charge. What other shops were trying to charge me for was a blown fuse that was preventing my car from passing emissions. My next visit to R & L ended after a frantic phone call. I was on my way to pick my daughter up from school, I was in tears. My car stopped over in Scottsdale for no apparent reason, and No, it wasn't out of gas. I struggled with a tow fee to Rob's way on the other side of town or a free tow to somewhere local. I called Rob, I told him I needed my car in the worst way for daily trips to and from school and that I wasn't sure if I should have it towed there or locally... he said send it over, he'd work with me.. He fixed my car. I gave him what I could on the bill and he wished me well. Next visit was about a year later.. I needed to get my brakes and several other things done. I told Rob I had $1000.00 to work with and I know in my heart of hearts it was a whole lot more that was done to my car but my bill was only $990.00 I gave him a 100.00 Tip for not dragging me through the ringer... I saw him knock money off my bill and cut corners where possible. My next trip was after my car's radiator exploded alongside the road. For 2 weeks, my car was overheating. I was not financially able to do much about the situation. I stopped by autozone and bought this copper stuff that expanded and filled holes in the radiator. It didn't work at all my car was still overheating terribly bad and it was to the point where I was driving about 30 seconds, and waiting for 2 hours for my car to cool... this went on the whole day one day... I just watched my car billow smoke and I drove. I called Rob. He said get it towed don't drive it. I had it towed to his place. I had been driving on a cracked radiator for several days possibly those 2 weeks. He also found my radiator cap between my radiator and my fan. Rob replaced my radiator inexpensively and again got me back on the road asking me to call him and not make my own solutions to these problems. **I can be difficult**I recently needed to see Rob again regarding my emissions testing. It was again a quick fix - I'm hard on fuses - I told Rob when I can afford to get my air conditioner fixed I'll be by to see him again. He has my business. Fast, knowledgeable, fair, kind, and a decent honest mechanic... he's never left me stranded. Thanks Rob for all you do. I appreciate your kindness and hard work.
The sales and finance staff are nice and friendly. This should have been a sign. I had to resign the paperwork for my car multi times. Each signing brought with it a higher interest rate. 2 or 3 weeks after originally signing, they finally found a lender. The car is 3 years old, $15,000 financed. I immediately need to replace the tires, approx $450, the brakes need replacing and the a/c blower motor is going out as well. The dealership said they will look at the a/c but they will not fix it. The need to replace the tires is partially due to the poor quality previous alignment job. The dealer agreed to re-align but not until after the loan is funded. Now that I have called the lien holder and confirmed that the loan has funded, (the dealership never called to inform me), I will attempt to get the alignment through the service department. The person that helped me in finance, set me up on a bi-weekly payment plan, which is awesome and makes sense as it reduces interest and pays off the loan early. However, he failed to disclose that I would be making a double payment within a one month time frame. $433, two weeks later $215, two week later another $215.In total, I spent around 16-20 hours in this dealership. Most of the time was spent waiting and the staff not communicating what was going on.It seemed as if the car I drove home was the only car that they wanted to show me, it was also the first car they showed me. I insisted on driving one other car. Immediately after the test drive, the dealer insisted that we keep talking about the first car they showed me. Nothing like grabbing all of your spare change for a down payment, then having to do it again to make repairs to a freshly financed $15,000 car, and then doing it one more time to cover the first months payments. If I were to do this process again, there is no way I would accept this car in its current condition, I would have walked away when they were not able to find a lender on the spot, (they said that's normal, but truth is, every other dealer will know your lender before you walk out the door). and having to sign multi times, not very professional. This is far from being the first car I have ever financed, this was not a normal experience.
My 2002 Dodge Ram 1500 4X4 (with 180,000 trouble free miles) decided to suddenly have engine seizures followed by complete failure. I brought it to a local repair shop I had been using and they recommended a new engine / rebuild at the tune of about $3500. I decided to check around and quickly discovered that most shops wanted between $3000 - $3800 to get the vehicle back on the road. Some offered a two year limited warranty, some offered none. I knew I was going to get it fixed as the truck is in excellent shape and has served me well, so it was much cheaper to fix it then go and try to find another reliable one.Well, I happened upon Master Engine Rebuilding, called and was told that the vehicle could be up and running in as quick as a week, with a 3 yr. unlimited miles warranty, for around $1500 - $2000 depending on damage. So, I took them up on the free towing and the next day I went down to do the paperwork. I was surprised to learn that they had already removed the engine, a 4.7 EFI V8, and determined the cause of the problem (3 steel valve seats dropped into the cylinders). I was brought back to the shop area where the tech showed me the damaged parts, how it was caused and what needed to be done. I was impressed with the overall condition of the shop, how clean and neat everything appeared to be, and how the tech stations were set up and organized. There was no mess, clutter or junk. I had a good feeling about this place.So exactly one week later I get a call, the vehicle is fixed, and for $2000, my truck is now running like it was brand new. It's hard to imagine that the odometer is at 180K because this baby is running better than it ever did. I would high recommend Master Engine Rebuilding to anyone contemplating needing any major engine overhaul. They are professional, organized, provide great service and offer the lowest cost, but give the longest warranty period. All I can say is "Thank you Master Engine for a job well done!"
This shop is one of those shops that is a diamond in the rough... I have 4 vehicles and been to plenty of shops around town and been screwed by them all. I got a recommendation from a friend to stop here @ Deans Auto, I live in chandler its a 20 min drive to this shop so IMO I drive out of my way to go here. I recently purchased an old Blazer that was running just not well and ended up stranding me out in Peoria, I called up Deans shop he arranged a tow and within 35 minutes I was hooked up and riding in the tow truck to Deans. When I arrived they had what I needed which was FREE WIFI to work in the lobby while I waited to hear the diagnosis of my vehicle. Within 20 minutes the manager walked out and explained that my distributor rotor had come apart and handed me my keys and said you are all fixed up. I had expected to be there ALL day but I was back on the road again and made it to where I needed to go. I was so accustomed to sitting in the waiting room for HOURS and then getting slammed with a $1,000+ bill, with the tow & the fix I walked out for only $125. I have since used this shop as my sole automotive shop. I have been their customer for nearly 5 years with similiar experiences everytime I go, when it goes it they do a thorough inspection and can explain in regular people terms whats wrong with my car. I have now 4 vehicles and all 4 go to Deans when I have problems. I wish shop was closer to my home but for me it is WELL WORTH the drive to receive this service and repair work. To this day I have not had 1 single problem with any repair they have done, which was common place before I began going to deans.Heck this shop even gives me a ride to work if I need it. This shop is A+
If your looking for cheap auto glass replacement and windshield repair in glendale, phoenix, surprise, peoria, gilbert, chandler, mesa, tempe or phoenix arizona this is the place to go. They offer free mobile service all over the valley and in the end that's where you will save the money the most. They have competitive prices on top of the other savings. From what I heard they offer 50 dollars cash back for a windshield replacement IF you use your car insurance. I unfortunately had to pay cash and I couldn't get this offer. :( But I still saved a good amount of money, they definitely are cheap and I found them more professional than the other auto glass shops in Arizona. Windshield Repair and auto glass replacement in Glendale, Surprise, Chandler, Tempe, Phoenix Arizona and Mesa Arizona. Actually the auto glass company is located in Glendale Arizona but shortly after calling them I found out they offer free mobile service all over Arizona. Yes, I said free. That's where I saved a lot of money making this very cheap windshield replacement and auto glass repair. They have other deals too, they seem to change them frequently. I've used this business twice and each time they had different money saving deals. But as far as I know they offer the free mobile service all the time which is the REAL money saver here. With that said, I'd call them instead of trying to find there auto glass repair shop and just setting up the windshield replacement or glass repair you need that way. It's simply the easiest way. I found this company to be much more professional than Safelite Auto Glass Replacement, and cheaper too.
Honest, friendly and great job! I called to schedule an appointment and spoke with Sam who was very friendly told me their next opening would be the following day. When I got there at appointment time, they took my vehicle right in and started working on it. The technician Tim, was very friendly and knowledgeable about my truck. I went in for an oil change and to see why I had a squeal noise when starting vehicle. They did a courtesy check and found the alternator belt was worn and cracked, once they replaced it, no more squeal!! They were able to do the repair while I was there. The cost was very reasonable and fair. A year ago the alternator belt was supposed to have been replaced at a Big O and though I was charged for it, they didn't replace it! I had taken it back 2 times because of squeal and was told pulley needed replaced. At Midas they gave me copies of the courtesy check, my bill and also a print out of Scheduled maintenance recommended by manufacture and a print out of recall notices regarding my vehicle. I have never had any service place do that before and was very surprised at all the detail and information they provided me. I will go to this Midas location for any and all future service needs. They were honest, didn't try to sell me work I didn't need, let me know what I might need to get done in the future. Wonderful experience!
The initial purchase of a used 2008 Colorado was a pleasant enough experience, but not the subsequent dealings. The vehicle had a couple of issues (bad battery and non-working CD player) that should have been dealt with before being sold. I suppose the brake light switch failure that happened about 3 months after purchase could have happened anytime. Jim, the tech guy at Courtesy hustled to get full cost on repairs/ replacements and brazenly lied about the brakes (for details see my public FB posting for 20131024). He incorrectly claimed that we bought the vehicle new years ago in 2008, not used three months ago, supposedly justifying his aggressive attitude to charge maximum on everything. Was he feigning his ignorance or just incompetent? Asking other staff and sales people at Courtesy to help and straighten things out simply got "courteous" brush offs with the usual "Yes, I'll try to sort it out" or, "Sure, I'll look into it for you", but with nothing ever happening ... it seems all phony, making the right sounding sales noises, but in reality nobody there is interested in doing anything for customers (except fleecing them) once a sale is made! All in all, I cannot recommend this dealership.
Everyone at the service department is always so excellent to me, I always bring all of my oil changes and warranty fixes to the Honda Dealership. Josh, Joshua, George, and everyone else are always very helpful. This was my first time working with Joshua, and he was wonderufl to work with. I like people that are real and on point. He was both. This particular visit was the most excellent in 4 years of coming to Bell Honda. I was given a rental car which made the process much smoother and easier for me instead of bringing the car in twice. I love love love my warranty, and will always purchase a warranty when I buy a vehicle because it makes me feel like a VIP when I check out and everything is free! Car was washed up nice, looked brand new! Now if you guys could just throw in a quick vacumme job that would be SUPERIOR service! Also had a mirror painted and it looks so incredibly good, I have to thow a kudos out to the body shop as well. It looks excellent and matches the vehicle perfect. I cant quite get the electric mirror to work properly though, so I either need to play with it some more or bring it back in for adjustment to the cables.
I've been coming to Bays Auto for 8 years now and I thought it high time to give them a review especially after this last visit. They take care of my two cars, my two kids cars and my mothers car. Couldn't meet a better group of people that really care. They take the time to get to know you and your needs. For example: This last visit I brought my son's newly purchased 2000 Ford Focus in for an oil change and inspection. My son goes to NAU up in Flagstaff and drives back and forth to Phoenix a lot. Roland (the manager) asked me what the car is used for and how long we want to keep it. I told him we need it to be reliable and hopefully keep it for 4 years. He told me this is not the car for us and that we should consider trading it in. Roland said there is just too much wrong with it and it would make more sense to just get another car. Wow, even though they could have made a lot of money fixing this car up they were looking out for my best interest. They even said find another car and they would inspect it for me before I purchase it . Thank you for taking such great care of my family.
I took my 03 Dodge Ram 1500 with the 4.7L engine here about a six weeks ago. My truck had 252,000 miles on it and was burning oil. The owner was extremely helpful and knew exactly what the issue was. He quoted me a great price, better than any of the other 7 quotes I had obtained, and told me he could have it done in about a week. I dropped my truck off on Saturday morning and received a call from the owner the following Thursday to let me know my truck was done. My truck ran great for the first 200 miles and then it started to have oil pressure issues. I called the owner immediately and he told me to bring it in and they would take care of it. I took my truck back in and they fixed the issue with no questions asked. Turns out the new oild pump installed was defective. The owner replaced the oil pump and turned the crank and did whatever else that needed to be done to fix the problem. I have been driving my truck without any issues since getting it back. The owner is honest and stands by his work and the 3 year warranty. I highly recommend this shop!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.