Horrible outcome. Made an apt Sept 14. Technician came out replaced windshield, told me not to wash it for two days. I waited 5 days went through a car wash, water came pouring in on both sides of windshield. I called there office they said so sorry we will send technician out to fix it. The same guy came out argued with my husband said he didnt do it. And then said why did your wife go through a car wash with a convertible. Dumb. The office wont return our calls, this company has no ethics no customer service and very poor craftsmanship service. Over the years I have had many windshield replacements but never have I had a problem with any of them. There are many auto glass companies out there stay away from this one.
I came in 30 minutes after opening on Monday and the gates are still locked. So I called them to make sure that they would open on time on Tuesday and they said they would. I told them I would be there at 9:30 on Tuesday morning and when I got there the gate was still locked. Not opening your gate on time and leaving customers waiting at your locked door is horrible customer service. I took my business to pineda's Auto Glass on Buckeye - half the price and actually opened on time.
Reasonable pricing, quick service and unbeatable warranty. Highly recommend for anyone shopping around.
Today I experienced the worst service anyone should ever have to go thru. Their employee ASSUALTED and THEATENED me, and his son (Trainee) decides to pull a GUN out. A full police report has been made. The owner has not punished the employee in any way. He even still has his job. It all started because I didnt feel safe with my car open and the employee working on it. He was the type noone would trust around their property. The employee then gets hostile and begins so scream and curse in front of my face. Then decides to push me, Then his son (Trainee) runs over and pulls out a GUN and CHARGES it. The employee's Wife who was also in the van begins to scream and holler. Since when do you take a whole family on a job feild trip....... they begin to run back into the van. I told the employee I was calling the cops and the owner. He says "I AM THE OWNER WHO ARE YOU GONNA CALL". The last thing he says before he speeds off is "I KNOW EXACTLY WHERE YOU LIVE".
Awesome experience. I needed my windshield replaced but was concerned because I had two layers of tint across the top of the windshield as a visor strip. I ended up texting pictures of the visor strips to a girl in the office and they had my new windshield tinted prior to installing it. The installer showed up right on time, and did a great job. I will definitely use Auto Glass Perfection again. Thank you!!
very good service, good quality glass very reliable and good customer service
This is the most unprofessional windshield company I have ever dealt with! We own 4 vehicles currently and tons in the past and all while living in AZ! So we have had several windshields replaced just in the past couple of years. First they don't even call until an hour AFTER their 3 hour window time was over! Then they don't show up for another hour after that. This messed up my entire day and was already angry. They finally show up during my kids nap time and continued to ring the doorbell after I told them to just do a light knock if they needed anything!!!!!!! Then they realize they have the wrong windshield for one of the vehicles and it took us continuing to call them to get it scheduled and replaced!!!!! I guess we should have looked for another company then!! They replace the windshield in our other vehicle which today we find out is scratched along the entire top of the truck where they use the tool to remove the black seal! So my husband calls the company and talks to the Manager/Owner and he refuses to do anything about it! He was s complete jerk about it and hung up on my husband!!! What a wonderful professional company!!! You would think if the guys started to scratch the truck they would attempt to do it a little softer, but instead scratch it harder along the ENTIRE top of the truck!! But I guess they didn't care since the next time we would find out about it is when we get our windshield replaced again. So of course these guys are going to play dumb and deny deny deny. This is our brand new vehicle and now it will start to rust with every car wash and rain storm until fixed. I advise strongly against ever using this company since if they scratch your vehicle they won't tell you and will refuse to fix it when you next get your windshield replaced, if those guys even bring it to your attention. This company should not be trusted to touch any vehicle even if they are giving out a $75 gift card. The damage they cost us is 5 times that! Plus the company we are working with now offered us $100 cash today!! Not 2 weeks down the road whenever they feel like sending out the gift cards!
Never again! Word of advise to to everyone; RUN!!
Thre people at New Image where vary nice. I was in & out in no time.