This place has helped us a lot , but the customer service is horrible when we get a called to let us know our loan payment is due. The lady who we speak to is always rude. I have 5 years of customer service skills and I know how a customer must be treated and with some gratitude, kindness, respect, and in professional manner. Next time someone calls anyone please make sure to call to let your customers know our loan is due please don't demand anything , you let us know when we need to pay it or what result in when we don't make the payment in a NICELY tone and with MANNERS thank you.
Disorganized, and most of the employees are incompetent with exception of the General Manager
If you.no get ur $ the owner is Eric Ketelaar he wont answer my ? Until I get his cell numer is(480) 322-3529
Best Rates in Phoenix! Shopped around other title loan companies and Auto Title Loans USA had the lowest rates of all.
This place is great if you need a fast loan and the interest rate is the cheapest in town. Great easy payments, friendly and helpful. The DMV/title loan side is open every day (except Christmas) until 9pm.
These people deducted the July, 2013 merchant fees TWICE out of our account.When I called to complain they said "we are aware of it and it should be resolved within a week." A week? Are you kidding? Having money unnecessarily sucked out of a checking account can be devastating for a small business. It probably caused some companies to be overdrawn. And then having to wait to get it back.
Very trustworthy company to do business with, no hidden fees like other companies. The bills and website are really easy to use and read for the credit card transaction reports, saves a TON of time.