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Please contact the business for updated hours/services due to the COVID-19 advisory.

General Info
In a swiftly evolving industry, Matrix Digital Media remains poised on the leading edge of design and implementation. As an experienced, full-service web development company, we have the agility and expertise to generate adaptive and customized Internet solutions for our clients. From real estate and non-profit organizations to marketing firms and restaurants, Matrix customers are treated as individuals with specific needs, not one-size-fits-all websites. This tailor-made approach frames the Matrix philosophy to produce and manage websites that strengthen and advance our clients' businesses. Since our founding in 1995, we've witnessed vast changes in the nature and capabilities of the Internet, but one thing hasn't changed: the need to address your customers in an effective, insightful, and engaging manner, while simultaneously supporting the brand and image of your company. We work with companies and organizations of all shapes and sizes and have tailored an array of services specifically for each group:
Hours
Regular Hours
Mon - Fri:
Categories
Web Site Design & Services, Internet Products & Services

Reviews

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MN
Mary lee N.

08/05/2014

Overall

We have been customers of Matrix for over a decade now. Generally speaking, the company has provided adequate web and email hosting services, and in the past, Dustin and his cohort have been reasonably easy to get into contact with when changes are needed. In the past several months, however, this ease of contact has changed.



We first tried to get in contact to make some changes to our website late last year. A few emails were exchanged and a meeting time suggested; when we agreed upon a general time during the week to meet, we never got a response in the affirmative. Our line of work requires frequent travel, so we decided to shelve the meeting. We tried again early this year, and were able to make phone contact, but again, were never able to settle on a precise time to meet.



Following that were several months of failed attempts at getting in contact, by email or phone, even as we continued sending payments to Matrix. We have called literally dozens of times, always being redirected to some phone number not listed on Matrix's website. At one point we even drove to Matrix's physical address in Philomath, only to find the building completely empty.



At first, our goal was simply to make some edits to our website. Now, all we wish to achieve is the transfer of our domain names to our own GoDaddy account, from which we can link to a new website ourselves. Dustin finally did get back to us after we left a comment on his personal Google+ page, but attempts to meet in person continue to prove difficult. Today is the second time one of our employees has driven up from Eugene with the express purpose of meeting with Dustin, only to find he may not actually be available yet again.



I would recommend any interested parties stay away from this company. Paying customers should be able to expect better treatment.