I called in for a repair and told them exactly what the problem with my 52" Samsung TV was, a DP Chip needed to be repaired, a common issue these TV's have. They said they would have to pick the TV up because the repaired could not be done in my home and the total cost with pick up and replacing the part would be $300.00. I asked again and they said no more than $300.00. I thought I was getting a bargain because I had already called the Geek Squad and Samsung directly and it was more in the 400-500 range. Well if it sounds to good to be true IT IS!!! They called me two days later and said the repair would be $500 plus tax. Big difference from the initial estimate. Since I felt they had lied to get my business I asked them to bring my TV back. They scheduled me for 1pm on friday and by 4:30 (after my 2nd call) they still were not even on their way. The guy on the phone explained that he didn't have enough people to help and had the nerve to ask if anyone at the house could help unload the TV and bring upstairs. Oh, this after they charged me $100 for pick up and diagnosis (which I had already told them). I didnt get my TV that day after wasting my Friday afternoon and vacation time but instead they delivered it the next day. When we opened the back part of the TV dustballs came flying out which means they never even bothered to check it out. Bottom line is they were dishonest from the get go and even when I called them out on their lies they refused to refund my money back. Great way to run a business!
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I cant imagine who that was that left that review about alex on 10-10-12 but that is not even alex mo only way he is taking 160.00 and your tv would be a lamp costing that much and you having to pay for it I do know he is the best repair man out there he has repaired a few things for me before I even became his call service,and on 10-10-12 i was working for him and if we picked up a tv all you do is pay no more than 40.00 for him to come out and he will diagnose the tv there or take it with him and diagnose it and call you and let you know what the problem is and let you know what you need for it,SHAME ON YOU FOR TRYING TO LEAVE A BAD REVIEW ON ALEX HE IS THE BEST
If you want to repair TV to save money, then dont, at least not here. First he takes $65 just to look at it. Then he says it will take 2 weeks and cost $237. He says he needs a new part. I looked up the part and it costs a lot less. He takes way too much just to look at it. I decided to buy a new TV. But $65 is already wasted.
I found Alex online and was initially pleased with the speed and professionalism. He was going to repair my Samsung TV. He took the TV with him and returned it within a week at which point I paid him $160 dollars. He said the problem was gone but told us he had a 90 day warranty in case we had any problems. The TV was not fixed at all and although he attempted to fix the TV a couple more times (these times he barely answered his phone), the TV was never fixed and we never received our money back. Instead he sent me a few emails insulting me an my boyfriend and even commented on our personal lives and jobs. I do not recommend Alex to fix your TV. He is in fact highly unprofessional and does not complete the job.