This company is terrible. They say delivery will be in 25-40 minutes and now the third time we order its over an hour and a half. Bad company. Poor customer service. Management you better get more staff or you will be out of business. Word is getting around Chicago to not order from you. It took me three times to get someone in your Philadelphia location to answer the phone and they really didn't care to hear the problems and that's your main location. You guys have real problems. I'll give you less than a year to be in business.
Customer courtesy guaranteed and Expertise in a variety of tobacco products is their specialty in the Smoking industry.
Literally the worst company I have ever dealt with in my entire life! They need to allow 0 stars! On Dec. 2nd 2015 I enquired about ordering 100 rolls of smokeless tobacco! I was told I have to wait and the manager would check with the boss. 3 days go by and I finally got an "yes" . However it took me over a month to get the answer for WHEN and WHERE i can pick it up! After getting the location I immediately send the funds fedex express overnight. When the funds arrive she tells me the shipment has been sitting in the warehouse for "3 weeks" and "the tobacco is about to expire" in fact the shipment arrived on new years day it was only there 6 working days before the check arrived. I told her I don't mind that the product is "about to expire" and "that i need it shipped out now" She says she can't do that.Then she tells me to order again and send more money. She will keep my check for $1,600 as a deposit and after I send more money they will order me more chew! My first contact with them was Dec. 2nd 2015 and now it Jan. 13 2016. In all that time this company still couldn't complete a simple order!I called wal-mart and in 5 MIN it my order was put in and scheduled for pickup! If you value your sanity don't do business with this company
Love this place, saved lots today :) I would recommend everyone try this place out, it's worth the drive from my neighborhood for the savings
We used to be regulars. Used to buy juice from here and that's fine. No problem and the two women are really nice. Owner is a scum bag. Sold us a broken tank. Wouldn't exchange it, said he would fix it. After two trips and it wasn't fixed he finally exchanged it for a "new" one. Once we got home we discovered it was used and also damaged. If you need juice real quick, go ahead and grab it but stay away from anything else.
Poor quality and high prices low inventory and poor service
I was walking by yesterday on my way home from getting some keys made and noticed a sign in their window. Philly Smoke Shop is now offering Halo e-cig products. No more going to other shops that don't carry my favorite e-juice or waiting for shipments by ordering online. This is my new go-to shop. Plus its a great location for me. Thank you Philly Smoke Shop for making the decision to carry these products!
RUDE RUDE RUDE. CALLED UP AND THEY HUNG UP ON ME.
I have known Phialdelphia Cigar & Tobacco since years. The best Cigar Lounge in Philadelphia. Mike is a great guy. Who offers free beers and pizza in the Cigar lounge. None other than Philadelphia Cigar & Tobacco Lounge. We have been doing business with Philadelphia Cigar & Tobacco for years now since we are the largest <a href="http://www.planetwholesalecigar.com/">Philadelphia Cigar Wholesale Distributor</a>.