Do not come here. Before I explain, let me say this: this store may take consumer fraud lightly but I do not. I've filed a complaint with the better business bureau regarding this place and I've just set up a meeting with my consumer rights lawyer regarding their scam. (This was at juniper location but I had to call this location to talk to someome because the other store would not talk to me)They sell you faulty devices that have been altered in store. Then when it breaks, they have the audacity to claim that it was altered by the customer, not business. I bought two 100 dollar devices and they broke in less than 3 weeks. When I tried to contact them, they refused to take my information down and they refused to follow up. I followed up in person (employee was so rude, condescending and did not want to take my info down.) So I called them repeatedly to try and talk to someone. I had to call their branch office just to talk to someone. The thing is, I did not alter the devices and it was returned to them as It was given to me. But this is the scam: you loose money, they gain it. #warranty. But I hate being cheated out of my hard earned money and I won't stop trying to resolve this. This company needs to take accountability for their products and they need to train their employees to be competent
This company is terrible. They say delivery will be in 25-40 minutes and now the third time we order its over an hour and a half. Bad company. Poor customer service. Management you better get more staff or you will be out of business. Word is getting around Chicago to not order from you. It took me three times to get someone in your Philadelphia location to answer the phone and they really didn't care to hear the problems and that's your main location. You guys have real problems. I'll give you less than a year to be in business.
Customer courtesy guaranteed and Expertise in a variety of tobacco products is their specialty in the Smoking industry.
Nice selection of pipes, vapes, ryo supplies and other cool stuff .. Definitely worth checking out :)
Literally the worst company I have ever dealt with in my entire life! They need to allow 0 stars! On Dec. 2nd 2015 I enquired about ordering 100 rolls of smokeless tobacco! I was told I have to wait and the manager would check with the boss. 3 days go by and I finally got an "yes" . However it took me over a month to get the answer for WHEN and WHERE i can pick it up! After getting the location I immediately send the funds fedex express overnight. When the funds arrive she tells me the shipment has been sitting in the warehouse for "3 weeks" and "the tobacco is about to expire" in fact the shipment arrived on new years day it was only there 6 working days before the check arrived. I told her I don't mind that the product is "about to expire" and "that i need it shipped out now" She says she can't do that.Then she tells me to order again and send more money. She will keep my check for $1,600 as a deposit and after I send more money they will order me more chew! My first contact with them was Dec. 2nd 2015 and now it Jan. 13 2016. In all that time this company still couldn't complete a simple order!I called wal-mart and in 5 MIN it my order was put in and scheduled for pickup! If you value your sanity don't do business with this company
Love this place, saved lots today :) I would recommend everyone try this place out, it's worth the drive from my neighborhood for the savings
Best head/vape/smoke shop in philly
We used to be regulars. Used to buy juice from here and that's fine. No problem and the two women are really nice. Owner is a scum bag. Sold us a broken tank. Wouldn't exchange it, said he would fix it. After two trips and it wasn't fixed he finally exchanged it for a "new" one. Once we got home we discovered it was used and also damaged. If you need juice real quick, go ahead and grab it but stay away from anything else.
Poor quality and high prices low inventory and poor service
I was walking by yesterday on my way home from getting some keys made and noticed a sign in their window. Philly Smoke Shop is now offering Halo e-cig products. No more going to other shops that don't carry my favorite e-juice or waiting for shipments by ordering online. This is my new go-to shop. Plus its a great location for me. Thank you Philly Smoke Shop for making the decision to carry these products!