Tague was engaged by our general contractor to provide a specialty sliding door product. They are an official dealer for the product and represented that they could handle the order. We made the order over the summer in the July timeframe. We paid a requested $13k installment as requested for the order and expected to pay another $9k once the item was delivered. The expected delivery time was 10 - 12 weeks. It is now mid-December and the product has not been delivered. We have been communicating with Tague over the past 10 weeks. They have assured us that the order was in process and even over the past two weeks told us multiple times that the door would be arriving the next day. After many false promises, I called the manufacturer to find out what was going on. I was shocked to find that Tague had never even placed the order. I am now in a situation where we are into the winter with a 16ft wide hole in the building and no near term way to get the door I expected months ago. Tague has not even apologized or taken accountability for this issue. After taking my $13k check, they did nothing. Tague is a horrible company with no ethics and is not customer focused. There is no way I would work with Tague again. I would caution any customer or contractor working with Tague that they cannot be trusted and you will have to proactively manage them because they are not customer oriented.
1000 Randall AveUpper Chichester, PA 19061
From Business: Delaware County Supply Company is a full service lumber yard that has been independently owned & operated since 1924. Specializing in millwork, quality deck lumbe…
4701 Woodland AvePhiladelphia, PA 19143
In response to Stacy,Hours are posted on the door as you walk in and out. I marked the order to be ready on Saturday. When the gentleman came in to pick it up I told him it wasn't ready and I would have our guy cut the hole. You came in screaming and being rude so I offered you a refund if you didn't want to wait. The door was ready within 20 mins. I had apologized for the delay to both you and the gentleman that was with you. Even after he cursed at me.
Order door.. on Friday at 10am...was told open at 7...got there 730 not open...when open was inform door was not ready. Customer service rep discounted me as a customer,my time ,my contractors time...she advise me of their schedule....their cutter not coming in.....every excuse and said it like it doesn't matter that my contractor charges hourly....I can refund your money she says,������������,You would think for all the commercial stores,she would be more perceptive to the situation Not����,I apologize to your contractor she say as if he's going to take money off my bill
They have only the highest quality products. The best 2x4's in the city. Their service is the best as well. They carried in over a hundred sheets of drywall because they were not able to use their boom truck on my small street. Lowe's and The Home Depot can't give you that kind of friendly service. I highly recommend them!