I traded a note 4 from sprint to a Tmobile K20plus. Phone worked great for a month then stopped working. Come to find out the IMEI defaulted as someone else was still paying for this phone. He/She stopped paying causing my phone to be disconnected. To make matters worse, the store I purchased it from closed down. So in a nutshell, I'm out of a note, out of a k20, and out of service. Thanks to them, I can't even call like a normal person should be able to. C'mon people u only operate via Facebook n internet??????? Give me a break. This is totally unacceptable n I would like to get this problem resolved ASAP. Folks who read this be aware if it sounds too good to be true, it isn't.
This place is awesome!!!I am giving this place five out of five stars for their job on my iphone 7. I never thought that they can get repaired, but they did!They are very kind and very honest.
Ashley, store clerk was the worst, I have ever met in my life. Attitude for no reason, but made a commission off my coming into the store.
I purchased a phone on-line, but it did not work on 4G. I brought it in for help. The guy at the desk tried to get it work, but was unable. After I left I found out that he had thrown away my old SIM card so I was unable to retrieve any data from it. This is typical of T-Mobile, the seem to have no concern for saving customers' contacts, only on selling phones and contracts. Stealing customers SIM cards is not kosher.Note that the location is actually at 13th and Market Streets, not 12th. And there no longer is any location at 1140 Market Street.
The customer service is very very bad. The associates are not at all knowledgeable in their field I had to call corporate just to get help smdh.
I've been a loyal customer for 15 years and when I say this store is a disgrace they might as well close it. I refuse to do service sales or repairs. The people who work here are nonchalant. I dropped a phone off and it took sprint 2 hours to reset it. Not repair not replace. I couldve reset it at home in 15 minutes.Then when you come its music blasting. Cant hear anything or get anything done. Bad place of business. Regional managers need to Check routinely the work and employee effort at sprint store on/in city ave. Philadelphia pa. The music blasting upon entrance to a welcoming establishment is unacceptable including their respect towards the customers. My recent store visit is always unprofessional and customer representatives are unpolite or desirable. Its a disgrace to sprints name. I rather shop at another store than city ave phila pa.
The best service around they Go out of their way to make sure you are satisfy.
Returned a phone to this store for a refund and was charged 32 dollars restocking fee and was told that I could not get my cash back, but would get a store credit Do not buy a phone from this store you will lose all your money if the you return the phone.
they are very friendly,reasonable and fast they know how to treat their customers and they be with you every step of the way