While the facility is spotlessly clean and the occupational and physical therapists are kind and professional, I found other staff to be indifferent and unresponsive to patients' needs.For example, when my friend who is a patient there and visually impaired, spilled a drink in her lap no-one responded to the call for help in a timely manner. I had to go to the Nurse's station and request help which eventually came but was ineffective. The aide was unaware of the restrictions about my friend being allowed to get up unaided though these were posted on her bed. A spilled drink is not a life or death issue but if it had been the response could have had disastrous consequences.
I had a rude worker answer the phone and when I asked if I could speak to my friend I heard the phone get slammed down and the girl fussed I also heard they were closing down. It smells bad and I don't how the Health Department allows this place to stay open. When do they inspect this place? How do they find these workers? I would visit my family members often. I wouldn't recommend this facility to anyone, not even my dog! This is a sad facility and IMO needs to be shut down.
This place is a disgrace. My family member's clothes were stolen, the social services folks were rude, condescending and not knowledgeable of my family member's medicare rights. They had absolutely no idea of what they were talking about. In addition, the social service person, along with other Powerback administrators loudly admonished me regarding my family member's options in a common area. They did not ask me to their office nor my family member's room- HUGE HIPAA VIOLATION. The therapist had very little interest in the progress of my family memebr. I chose the facility due to its location which provided me the opportunity to see my family regularly. It was not worth it at all. Do NOT send your family member to this facility
My mother was in this nursing home for two weeks. They did not respond when she would called out for help. They left her sheets soiled the entire overnight shift. The food was horrible. If you care anything about your love ones, please consider another home who would at least act as if they care even if they don't. The doctor only visited her once. Meds was never on time therefore she was always in pain. I can go on and on but overall. This nursing home is not even worth a one star.
If I were able, I'd give no stars. My mother was sent here for rehab after back surgery. Within one week, she passed away due to an alleged myocardial infarction aka heart attack. She was relatively young and in good health overall with exception of her back issues. She nor anyone on her side of the family had no history of heart problems. So this attests to the horrifically subpar care they provide.Now, the facility itself, as well as the staff and standard of care is just atrocious. I've never seen a medical facility as filthy and depressing as this one. The facility and its patient rooms were decorated (or lack thereof) in an archaic fashion. Nothing matched, the bed was a manual crank bed and the furniture looked as if it came from a 60's yard sale. One last nugget of info...the entire floor shared one cordless phone so if your loved one doesn't have a cell phone, don't even attempt to reach him. If you love your family member or friend, do NOT ever send him here. It's literally a one-way ticket to the grave.
Caring Heart is a beautiful facility! It is such a relief to know that your loved one is safe and comfortable. I would recommend Caring Heart to anyone who is looking to do rehab in a clean friendly and caring environment.
My partner was admitted for Physical Therapy following hip replacement. Three days after admission to Tucker House he has not been evaluated by the group's physician, and he has had one short session of PT, even though his surgery was performed 10 days ago! The nurses are pleasant enough.
My aunt is there I call to speak with her many times can't get her nursing tells me there is no phone in room to much for them to bring her to the phone so I tell them. Will call back in hour or so still no answer even left my number what a place
This the worst skilled nursing/rehab facility. DO NOT EVER GO HERE!!!! The first night my husband was here they rolled him out of the bed and gave him so many injuries!!! Horrible!!! They ignore the patients.Such a sad place...
This place is beyond terrible and I feel like I wouldnt be doing the right thing if I did t let others know. My mom was in this hell hole for 5 terrible nights. First she needed assistance using the bathroom so the staff told her to press the call bell and when she did she sat there for an hr waiting. Come to find out her bell was broken. Then I come in to bring her more clothes and they have my mom in a diaper when she is fully capable to use the toiket but i guess since her bell was broken they didnt want her to have an accident and have to clean it up! Their peoblem solving to the broken bell was to use her cell phone to call the nurses desk. When my mom did as she was told, they told her she has to hold on because they were on the phone. The staff is very loud and my sister saw them olay fighting and using their phones to record it. I didnt find not one oerson who took their hob seriously and it is very sad for the older folks who have no choice but to deal with these harsh conditions. Please if you love someone do not send them here do some research! I wouldnt send my worst enemy here!