We hired them 3 weeks before our party for a package of bounce house and character animator. Just 2 days before the party they tell us the bounce house was not available.After that, we were mis-quoted. We understood that the cost for the character would be lower and ended up being much more. And for that money she was NOT worth it at all. It was horrible.She had a horrible presence, horrible custom and did NOT know how to make any games. She was NOT able to engage the kids in any games. Her face-painting was the least professional I have seen and the balloon art kept popping 5 minutes after she gave it to the kids.Overall the experience was horrible. We felt it was a waste of money and even consider we should be refunded.I am a professional event planner and honestly have never seen such low quality in the provision of services.