I traded a note 4 from sprint to a Tmobile K20plus. Phone worked great for a month then stopped working. Come to find out the IMEI defaulted as someone else was still paying for this phone. He/She stopped paying causing my phone to be disconnected. To make matters worse, the store I purchased it from closed down. So in a nutshell, I'm out of a note, out of a k20, and out of service. Thanks to them, I can't even call like a normal person should be able to. C'mon people u only operate via Facebook n internet??????? Give me a break. This is totally unacceptable n I would like to get this problem resolved ASAP. Folks who read this be aware if it sounds too good to be true, it isn't.
This place is awesome!!!I am giving this place five out of five stars for their job on my iphone 7. I never thought that they can get repaired, but they did!They are very kind and very honest.
Ashley, store clerk was the worst, I have ever met in my life. Attitude for no reason, but made a commission off my coming into the store.
I purchased a phone on-line, but it did not work on 4G. I brought it in for help. The guy at the desk tried to get it work, but was unable. After I left I found out that he had thrown away my old SIM card so I was unable to retrieve any data from it. This is typical of T-Mobile, the seem to have no concern for saving customers' contacts, only on selling phones and contracts. Stealing customers SIM cards is not kosher.Note that the location is actually at 13th and Market Streets, not 12th. And there no longer is any location at 1140 Market Street.
Excellent voicemail service with superior customer service. Voicemail at a flat rate and easy to use. Highly recommend!
Very nice people. I was able to get some info on a couple phone and left happy with phone and plan. Cool
Any cellular business that can't keep a working phone number should find another line of work. Just try to call the published phone number. Same goes for the 1300 S. Columbus Blvd. location in Phila PA
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