Superb customer service every visit.
1528 Walnut StPhiladelphia, PA 19102
From Business: Dr. Delbert Ritchey, Optometrist, and Associates - Rittenhouse Square is your neighborhood eye doctor located at 1528 Walnut Street. Your Philadelphia eyecare cen…
They have quality frames for low prices and they accept Health Partners. The guy that runs the place is really nice. He's very helpful and is always available. He even fixes my frames for free (tightening/replacing screws, reshaping plastic frames, etc.). I'm not sure about the hours, but I know that the Doctor is in Wednesdays from 10am-2pm.
I went to tight the screws of my eye glasses, they offered do it for free and I really appreciated that. However, they seemed to tightened them too much and it created a scratch on the crystals in a $1000 value glasses. I talked with the manager and he was unresponsive, he said he was my fault because I didn't asses the risk of doing that and he didn't care of my problem. They don't know what they do, and offered a service that afterwards they didn't want to be accountable for. The problem I had was so easy to solve and now I have a big problem because I will be without glasses for some days added to the cost I'll have. The manager response doesn't deserve more comments more than he didn't seem to be very well educated, he should learn something about customer service. I don't recommend this store.
A dreary, ghetto-like, low-end store with decent prices on many items. Actually, this Walmart seems more like a flea market.
Marked improvement over changes in past Management. Lines waiting to check out appear slightly shorter than before. I appreciate them hiring specialized people that do what they are trained for and perform their jobs well. And I give them an extra star for operating in Philadelphia, and being capable of dealing with so many personalities of Customers!