What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
I was always taught that you treat others as you would want to be treated. I experienced this lesson first hand on September 1-2, 2015 through your service department and awesome employees. On August 31st, my mother and I left SC on a road trip to visit her older sisters in Philadelphia. When we arrived in Hershey, my mother thought she heard a noise coming from the front passenger side wheel. Initially, I did not hear the noise. After touring the Hershey Chocolate Factory, we hit the road and headed to Lancaster, PA. It was then, that I began to hear some noise. The noise began to gradually get worse and I began to feel it. Of course, I felt frustrated, disheartened and didn't know what to do after trying to seeking assistance from two other dealerships. I knew something major was wrong and didn't know how long it would be before my vehicle would stop operating or become unsafe to drive. After praying, calming myself and determining the next plan of action, I found your dealership and was fortunate/blessed that the operator transferred my call to the service department and the Service Manager, Danny, whom I describe as my angel on earth. I shared the above story with him and he said something that gave me hope that someone was willing to take the time to assist me. He said that he didn't know whether he could help, but if it was his mother, daughter or sister, he wouldn't want them stranded while traveling and asked that I bring the vehicle to the service department to at least be checked to make sure it was safe to drive. I arrived at 6:00 PM and he was assisting another family but made me feel at eased that I was in the right place. I realized while talking to him that Danny was one in a million. He has the gift and skills of excellent customer service and empathy for his customers. These qualities are hard to find in our fast paste and sometimes uncaring, non-flexible and unaccommodating world. Danny contacted me on September 2nd with great news. The problem was the right front hub bearing assembly needed to be replaced. He explained the cost and procedures. While waiting to pick up my vehicle, I observed customers interacting with Danny and realized that his character, personality, attention to detail and rapport with customers and fellow employees has allowed him to establish a community in the service department in which customers feel welcomed and cared for and are not afraid to communicate their needs, give compliments and thanks to the service department employees. What I experienced and observed can only happen when a company/team has established a culture and environment in which all stakeholders are valued, appreciated and respected. My mother and I arrived safely back home in SC. The Equinox sounds and drives great! Once again, I thank your company, the Gordon Chevrolet family, Danny and the entire service department.
I would just like to say that Dani's Auto Sales is the best dealership I have ever dealt with! I honestly could not believe how well I was treated and how the entire sale was so easy. I had been looking for a vehicle for a few months and was looking for a dealership that wasn't going to waste my time and my money. I made one phone call and spoke with Angel. I told him the car I wanted to look at and what my price range was. I simply went on-line and filled out a simple application. The next day, I was told I could go pick up my car. Angel made sure I had a list of what I needed to bring and never rushed me to get there. I was going to go down Friday night to get it, but was not able to go until Saturday. Angel actually told me that driving into Philly on a Friday night might be a little much and they would be open all day Saturday. He was definitely not like any car salesman I had ever dealt with. I do not like being rushed and he just really made sure he was thinking of me instead of himself. It was one of the hottest days we have had this summer and my husband got delayed, making us late. Not one word was said to us. We were treated as though we had arrived early. The car was everything that was listed on-line and then some! Everyone at the dealership was great! While sitting with Larry to go over the financing, we laughed the entire time! It was so hot that we were sweating in Larry's office. Dani actually brought us in huge slices of watermelon to cool us down some. My son and granddaughter were waiting in the other vehicle and he made sure they got some watermelon too! I think if anyone were looking for a dealership that really thinks of the customer first, they need to check out Dani's Auto Sales! What a great transaction and really great people to deal with.
I brought my 2005 Subaru Legacy to Nigro's Auto Body to repair the damaged rear quarter panel. Back in December, my car was sideswiped while parked on the street in my neighborhood (thank you to whoever did it because I just happened to have $500 lying around that I was dying to throw away). I had my insurance company look at the damage and provide me with an estimate.A couple of weeks ago, I brought my car to Nigro's after reading a lot of great reviews. I was greeted by Domenico who looked over my car and the insurance estimate. He told me that my insurance company cut a lot of corners in their estimate, and that the repairs would be significantly more, but he would take care of everything. Exactly as promised, he worked with my insurance company and the repairs were re-estimated to be significantly more than the original estimate.When I asked him about also fixing up the scratches on my fender from all the years in the city, he strongly advised against it. When asked why, he said told me he would feel guilty taking my money to fix them since they will only get scratched again. Instead, he suggested doing a touch up which would cost significantly less.Everything turned out amazing. You cannot tell that my car was ever damaged, and the paint was perfectly blended. They even did a couple of small bonus items for me without ever mentioning it to me until after I got home. On top of that, they completely cleaned my car, inside and out.In summary, I had a great experience with Nigro's Auto Body. Domenico's experience proved invaluable since it helped me get my car fix the right way. Their customer service is great and their workmanship is amazing. If you want your car fixed the right way, I highly recommend Nigro’s!
Their first review is not going to be good. I saw one of their cars in CarGurus and Craigslist. It looked great and appeared to be priced right. It had a clean carfax and was a one owner car. This was rare for a 2006. I test drove it and it seemed to ride good and from outward inspection everything seemed ok. I followed up with 2 local shops. The first was for a "going over" and oil change. The going over was not that good. It needed front brakes and rotors. It had a bad front tire and 2 different sized tires on the back. This visit cost me about $1100. The next was to a Mercedes service center (not a dealer). This is where it gets expensive. It needed a cabin temperature sensor since there was no in between settings of the heat or AC. It was either full AC or full heat. It also needed the outside door handle with the electronics for the keyless Go system. The passenger door worked but the drivers door did not. Both of these parts are on order from Germany for $720 plus installation. The convertible room and power trunk stopped working after 2 days. That needed 2 control relays. That was over $600. All in all, I do love this car. Hopefully, this will be the end of the issues. I just wish I knew about them prior to buying the car. It would have made a difference on how much I was willing to pay for it.
How much is a quality trustworthy mechanic worth? PRICELESS!I’ve been relying on Lam from J&L Auto to service my 2002 Saturn for over the past 7 years and have always been impressed with the consistent quality of workmanship my car has received. I take pride in keeping my car which has over 150K miles running great and attribute this mainly to the outstanding service I get from J&L Auto. What is most exceptional about this business is that never once have I been recommended services to my aging car for which it did not need. On the contrary, Lam has suggested only the necessary repairs costing much less then the excessive recommendations I always got from the national chain store mechanics and quick lube chains who do nothing more then up sell service that is displayed from their computer screen. Thankfully, I started going to J&L Auto through a recommendation from my Uncle after being told I needed over $700 in repairs to my engine from a well known retail auto chain. It turned out my car needed little more work then a routine tune-up which was a fraction of the cost. Ever since then, I continue to trust Lam and J&L Auto for their expert and HONEST advice for all repairs and routine maintenance on my car.
Sooo, I had my very 1st real accident two weeks ago. :^((( I was in Center City and the shop couldn't be closer. After handling all of the business with the cops - I was free to go But I didn't know what to do. I couldn't drive the car. I was hit on my right side door, bumper & tire! I'm stressed, late for work & worried sick... The tow truck driver was there in NOOOO time..... even before the cops (SMH!). My car was towed, The lady running the front desk Alison took care of me from there! She dealt with the insurance company, me & provided car updates, as I waited with supplied coffee, bagels with cream cheese ( I'm hungry when stressed...heeheee). Even though, they couldn't verify my Insurance - the OWNER still entrusted me with a rental car that day! I was so appreciative. My car insurance situation was resolved & they requested I get a different car. So Alison took car of the switch from one car to another without any effort or concern from me. I just had to be there. My CAR LOOKS AMAZING and it run like new again!! - 2013 Toyota. Sorry Alison, but if I every have another accident - I will need you to hold my hand again.Thank you for your general support, concern & care!
To my dismay my new (used) mini van ran into a big problem shortly after purchasing it from a local dealership. I was recommended to this auto shop but was very anxious bc my car came with a warranty that I had heard not so great reviews about. Well that was a lot of needless worry . Everyone on the staff I dealt with was courteous and professional. They were the ones who dealt with my warranty company, I was kept updated throughout all the repairs, everything was done on a timely basis, and I was even offered a ride home and they offered me help if I needed to figure out how to secure a rental car during repairs as well. Devin, the owner made me feel like my family's new vehicle was in the best hands possible and I'm relieved that this was the shop I walked into. It's been a bit of time now and I can say that the van has been running in top condition since I've gotten it back. I'm so grateful to them for giving me a stress free experience and getting me safely back in the road and would not hesitate to recommend Joe Pirrone Transmissions to anyone who is in need of transmission work and looking for someone trustworthy to deal with.
I have never bothered writing a review for anything before but this place deserves one. In fact, they deserve a standing ovation.I have been ripped off by auto shops before so I was very nervous about this place. My car needed emergency repairs and I happened to break down in front of Rich's. They could have completely scammed me (as Jiffy Lube, among many others would have) but instead they gave me a double oil change (only charging me once) and checked everything that needed checking and found that the only issue was the oil. They tried to charge $30 for the cooling agent they added but were very easy going when I said it needed to be $10.The total wound up at $44 after tax. They easily could have scammed me out of a hundred dollars saying my cooling unit had a major leak and needed replacing, my transmission needed to replaced, and they could have charged twice for the oil.Instead they were fantastic and very nice and easy going. They were a little hard to understand at times but when asked to repeat, all was well.This place was fantastic and if I ever randomly break down in the Philly area again, I know where I'm going!!
i had a crazy situation with my 02 ford explorer.. i went to joe because my aunt had two of her cars fixed there before and they worked good for her. i bought the car like a year ago, and first i started havin problems wit the 4x4 during the winter. joe got that fixed for me with my warranty company with no issues. a few months later, my trans started actin crazy when i was drivin on the highway. i took it back to joe and lucky for me my warranty company still had coverage but they didn't want to pay the full price joe got me as much as he could from the warranty people, and dropped the price for me so i could get my car back for work. they didn't really have to drop me price for me if they didnt want to but its good to kno that theirs people still around that understand the problems we got in the economy. i told joe id write him a review on here and i always forgot until now but i just wanted to thank them again for doin a good job on my baby and workin with me money wise. id tell anyone i know to use them. thanks again guys. you got a satisfied customer rite here
I bought a 28 year old Porsche that needed a lot of work: motor mounts, electrical work, front and rear wheel bearings, parking brake, wiper switch assembly, tires, and lots of smaller things needed to get the vehicle into shape for Pennsylvania inspection. Porsches, especially old ones, aren't easy to work on. Reds & Sons did a terrific job. All repairs were done perfectly and on time. Gus stayed in touch by phone to keep me posted on what was happening as he and Greg worked though the repairs. It's clear that they have a lot of experience with cars, especially European cars. They know a lot. They didn't repair anything that didn't need repairing. The bill was reasonable, especially considering how much work the car needed. The car now drives beautifully. The Center City location (N. 13th Street at Callowhill) is very convenient to people living in the city. I'll continue to take my car to Reds. If you want your car repair and maintenance work done correctly by knowledgeable, courteous, and competent professionals, go to Reds. Your car will be in good hands.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.