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Business Description
PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Philadelphia PetSmart today!

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All Living Things, Authority, Grreat Choice, Marvel, Natural Choice, Simply Nourish, Top Fin, Top Paw, Top Wing, Toy Shoppe, Wellness
Payment method
check, amex, master card, visa, cash, discover
South Philadelphia, South Philadelphia West
Pet Stores, Pet Training, Birds & Bird Supplies, Pet Grooming, Aquariums & Aquarium Supplies, Dog Training, Tropical Fish, Pet Services, Pet Food, Pet Sitting & Exercising Services
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Rita R.
Edited: 12/28/2016

I was very disappointed in the grooming of my pet, all he had was a puppy cut and his paws were not even done correctly some areas are short and some still long. I know he is a puppy and very jumpy but I would of thought someone could of helped for a minute to trim his facial area which he was deeply in need of. Maybe because I had a free coupon from a book that I purchased and that played a part in the cut.



Provided by Citysearch - 
Poor customer service and complete lack of attentiveness

Many dogs, such as ours, require that hair be removed from their ears to avert an inevitable smelliness and subsequent infection. We loved the fact that this store actually had a parking lot (in Philadelphia) and went because it was relatively close to us and clean.

Little did we know that we were actually taking our dog to Pet Hell.

Our dog was left with the groomers for a few hours (which, we found, is far longer than what a service like this typically takes elsewhere). We were given a call to inform us our dog was ready to be picked up. I like to see what I'm paying for, so immediately after walking out of the store's doors, I checked my dog?s ears.

They were FULL of hair.

Not only that, we were never told that the service we paid for was never performed.

When we took the dog back in, they blamed the dog (although there was never an apology for the fact that we were never told that the job wasn't completed). I was pretty irate at this point - I was told by one groomer to ""Shut up."" I overheard another groomer complain about how much he >hated< when people brought in puppies (complaining about another dog). We were told that taking the dog?s ear hair out (a fairly typical task) would cause our dog to ""bleed to death."" The same groomer said, looking at us, ?Some people are just never satisfied.?

The kicker: they still didn't finish the job. On top of that, they wouldn't give me a refund for the work they didn't do. I didn?t plan on donating money to a bunch of dim groomers (I don?t use this to describe all dog groomers ? just the ones working @ this location on this particular day) who hated their jobs ? I paid to have a service performed.

I wrote a letter to the general manager about the poor service and poor attitudes held by the staff. He sent me a PetSmart card in the amount that we paid for the service (I requested a refund from him). He also called me and told me that they were changing the escalation process so that a manager would, in the future, be immediately included.

Unfortunately, we won't be able to experience this as I will never take my dog back to this place again (I suggest you don't either).

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