The Palm Philadelphia
200 S Broad St, Philadelphia, PA 19102
Phone: (215) 546-3088
Primary Phone: (215) 546-7256
Phone: (215) 790-1919
Fax: (215) 546-3088
Palm Restaurant - Philadelphia
The Palm Restaurant
Bike Parking: Yes
Wheelchair Accessible: Yes
Cuisines: Italian, Steakhouse, European, Continental
Alcohol: Full Bar
Takes Reservations: Yes
Outdoor Seating: Yes
No coupons available
04/21/2011Provided by Citysearch -
I must say that although the restaurant space is absolutely beautiful, and the view is spectacular- the food was very disappointing for the price! The waiter seemed very pretentious at first especially when we told him we would like regular water over bottled. However, he warmed up a bit, after he found out that our group would not be intimidated by this posh attitude of his or that we knew a little something about food. (Apparently, that guy didn't know I yelped *gasp*)That aside, he was very knowledge about the menu and the food preparations.
We started off with the domestic cheese and Parma Ham trays, although he did not hear my order for the meat tray he quickly retrieved one for us after I asked whether the meat was coming. I had to ask what the assortment of cheeses were, as the food runner dropped the platter on the table and dashed off. Sadly, they were the best things our palettes tasted all night!
I ordered the filet mignon- rare, for being the most expensive entree on the menu, the presentation and seasoning did not meet my expectations, the colorless side of corn and spinach concoction was undercooked and really unpalpable. Our one friend, also ordered the filet- medium and it came out extra WELL, it was appalling that A) restaurant of this caliber could destroy such a precious cut of meat and B) it left the kitchen in the first place!! When he sent it back, the waiter compted his meal. All in all, from the salmon, steak frites and chicken frites, the consensus was that the food was overly salty, bland and unimaginative.
The ambience of the dining room and bar area is definitely 5 stars, unfortunately the food and service would rank somewhere in a 2. For the amount that the bill came out to be, we really expected more. I really wanted to LOVE you XIX, however after two 'meh' dinners here, shame on me for coming back a third time. Look for me in the window seat at the bar! You can not possibly be so stuck up with such horrible food!
02/28/2011Provided by Citysearch -
This is the worse place you can ever go! The service was horrible, the food is disgusting!! DO NOT GO!!! Waste of money, waste of time and I will never ever come back to this place even if they'll pay me and apologize for their horrible and rude service.
12/22/2010Provided by Citysearch -
I've gone during Sips when they are crowded and overwhelmed and hated it. They don't seem to have a decent plan in place to handle the volume other than pre-mixing their sangria, which is really just a cheap wine topped off with some brown, diced apples. It was disgusting!
But then I've gone mid-day and say out on the veranda overlooking Broad St, or after work on a regular day and sat at the bar and loved it.
09/16/2009Provided by Citysearch -
We were there for restaurant week, and the food was surprisingly good. The service was mediocre throughout the meal (took 30 minutes to get our drinks); 20 minutes between courses. At the end of the meal, 2 people were signing their credit card slips, and we were told that another party was waiting and we needed to leave. We had our coats on, we were making out way out, we were not going to wait around and be rude. But because we were asked to leave we deducted from our tip, and we will not be going back.
07/23/2009Provided by Citysearch -
Ok so basically my review doesn't pertain to their dinner and lunch because I've had both many times and it has been great. My review is in regards to the people who run ""sips"" on Wednesday evenings. Last night I was completely outraged by the arrogance and non professionalism that their staff displayed. The situation is this. My friends and I were sitting at a table getting drinks when an appetizer of sliders were brought to our table. None of us ordered them but they were brought to our table and sat there for about 10-15 mins and no one had claimed them. At that point, two people who I was with ate the 2 lonely sliders that had no been claimed. With that, the waitress ran over and asks where the sliders went and states that those were not ours and we need to pay for them in a really bitchy tone(ok its a sips menu so these sliders were only 5 dollars, is it really necessary to make such a big deal?) We all agree ok sure we'll pay for the sliders eventhough it was your mistake and the couple you brought them for skipped out on their check and didn't pay for them. She then within a few minutes brings us out a check just for the sliders alone and for the next 20 mins comes back to our table numerous times trying to get the money for the 5 dollar stupid sliders!!!!!!! This waitress mind you is being completely rude and ignorant to us (she is some ugly brunette girl who is pretty overweight, just to clarify so you know who I'm talking about if you go there, beware) and with that I decide to go up to the bar and try and speak with someone to try and rationalize the situation. At that point, this young girl who is probably not even 21, dressed in some cheap H&M suit walks over and says that the 3 people who work for her say that I am lying and that we had stolen other peoples food and that we need to pay for it. I'm sorry but anyone who has worked in the food buisness knows that when a customer complains, you do something to rectify it, not send out some unintelligent child to turn away more guests. I am so disgusted with this restaurant, I will never step foot in there again. Just a warning!
02/27/2009Provided by Citysearch -
Atmosphere like no other. ambiance and architecture is like nothing else in philly. Embrace the professional care from its staff and you will enjoy every minute. Food was excellent but I do think it is a dining event for something special not typical grab dinner and run!!! Loved the bar and fireplace and the outside veranda would be amazing in the spring! I want to go back for the happy hour and savour their excellent martini's.
01/30/2009Provided by Citysearch -
I dined here tonight and found the ambiance beautiful, the design of the restaurant is wonderful with the exception of the oversized strand of bad pearls hanging from the middle of the dining room. While I found the pearl's slightly offensive, the view of the city was enough to offset it until I ordered the ""Pomegranate Martini"" which came served on the rocks. When asked why this was not a martini as advertised the answer, ""We're out of martini glasses"" was not nearly as insulting as the lack of apology for the situation. Beyond that, the staff's unbelievable air of arrogance was not backed up by any quality of service leaving me feeling disappointed. I was considering returning for Valentine's day but am now torn. The design of the place is impressive, and the food quite elegant and delicious (the pork chop was quite good, the mustard sauce tantalizing but the swaths of what looked like cheeze whiz on the side of the plate could have done without) however, the servers? For the birds, or at least the one I had...
12/01/2008Provided by Citysearch -
My boyfriend took me here valentine's day of this year... This review is long awaited. It was like I was in a movie, the place is so gorgeous. You have to go just to see the beauty of the restaurant. The food is excellent, service as well. The only complaint is that servings are small & price is expensive. but you have to go just to see the place!!! it would be the best place to take a girl you wanted to impress-- I am still impressed. it is in a league of its own!
11/21/2008Provided by Citysearch -
I would never ever return to this restaurant. It is a place filled with snobby and vapid staff with nothing tasty or memorable to back up their attitude. I went to dinner here for my 30th birthday with my husband and was blown away by the lack of professionalism. We had a reservation but had to wait over 20 minutes for our table. When we were taken from the bar to our table, we carried our own drinks. Our server seemed annoyed that he was working and that we were dining. Our first appetizer came out with ham on it, which wasn't on the menu and I don't eat ham. We ordered 12 oysters as well. They were put on our table and never explained. I have never gotten oysters where the server did not tell me which was which - let alone at an expensive restaurant supposedly known for it's raw bar! The dinner entree, which was a seafood claypot for two, offered one shrimp each with some other seafood. This was hardly worth the price and was basically enough for one person. We were ignored most of the night and we weren't sure if it was because we were the youngest in the stuffy crowd; either way, we were paying for our meal and should be treated like the other patrons. We got a free glass of wine for the ""ham"" mistake. We ordered a cheese plate for dessert. Not one cheese was explained or labeled. When we asked about this, they seemed annoyed and bothered. I would not recommend this for anything, not appetizers, drinks, or dinner. In fact, I just came from lunch there - one that was planned for my birthday before I went to dinner there. I thought I would give it a 2nd chance. This time was worse service and treatment. If the owners of XIX want to come CLOSE to being what they pretend to be, they better do some serious regrouping and some new hiring. I know a lot of people and I plan to tell everyone about these two awful experiences. Whatever you do, do not go here for a special occasion and expect anything above mediocrity. They should be embarrassed.
06/12/2008Provided by Citysearch -
My friends and I kind of stumbled onto XIX while escaping the oppressive heat during my recent visit to downtown Philly (I now live in Oregon, but once called Philly home). We decided to have a drink and were delighted to discover the amazing happy hour menu where a selected group of drinks are half-price. The champagne sangria was a new one for me and one I would like to re-create at home as was the Cuban cocktail with fresh blackberries (forget the name of the liquor in it). There are little plate food items of reasonable price on the bar menu but we opted instead for the prix fix menu of one entree and unlimited salad and desserts. Service was great (although one of our waitresses had no idea how to discuss wine choices, it was her first night) and ambience unbeatable. The salad selection was more than adequate; the entree, small but tasty (2 of us got soft shell crab in a kind of tempura batter, one got flatiron steak) and the dessert offerings were too tempting to pass up, espcially the key lime parfait. We were there on a Monday so place wasn't crowded. A terrific memory of my trip. I'll want to return next time
05/21/2008Provided by Citysearch -
I came here with some friends, and after a so-so meal I threw up all night from a food borne illness, as did many of the people who went with me. Not only was the food disappointing, and the prices too high, but I was throwing up for 3 days afterwards, and was out of work all week. After I finally went to the doctor, I was told that I had norovirus - and since my friends who went there and also became violently sick didn't choose the same dishes as me, I think that getting sick was either from someone in the kitchen with dirty hands, or dishes that were not properly cleaned - yuck! Someone complained after we all became sick, and the management did not apologize and ironically offered him some $50 lunch coupons - kinda like the person who gets slapped really hard and says ' thank you sir, may i have another', but fortunately she declined the offer and said she wasn't stupid enough to go back for another round. Anyway, unless you want to have an expensive yet disappointing meal in a tacky and dirty environment, I would strongly suggest visiting another restaurant.
04/23/2008Provided by Citysearch -
I picked Nineteen for my birthday lunch this year and I was very disappointed. The restaurant was almost empty yet our clueless server was almost no where to be found the whole time we were there. The menu was OK - although there were several dishes of the day that our server had no idea about - and the food was decent, but it didn't make up for the poor service. At one point our waiter didn't come over to our table for over 20 minutes and that was right after we received our entrees. He took so long with everything that we dicided not to order dessert because we knew we'd be there for another hour! I finally got his attention long enough to ask for the check - only to be given the wrong check. Overall, my experience was awful and certainly not what I was looking for on my birthday! I wouldn't go back.
01/29/2008Provided by Citysearch -
I decided to try XIX for restaurant week, which I'm always hesitant to do because of the quality of the service. Well.. I was suprisingly impressed with the food, the service, and the ambiance at XIX. The main dining room was beatiful, the bar looked intimate and the atmosphere was relaxed. We were seated right away by the balcony.
I ordered the cauliflower soup which was tasty and slightly warmer than room temperature (i would have perferred it hotter) and my bf ordered delicious octopus. Our entrees (monk fish and bass) were big and very good as well. The desert choices are sparse but the chocolate was very tasty. Our waiter was very friendly and attentive. Overall, a good experience.
11/17/2007Provided by Citysearch -
My husband and I were here Friday night around 6. We had opera tickets for 8. As others have said, if you get on the wrong elevator, it's hard to find. Once we found it, we asked to sit in the bar thinking it would be quicker to just get a drink and something light. We sat at small bar table in the lounge. It took 15 minutes for a server to even arrive. I ordered a glass of Pinot Grigio; they were out of it, and suggested something else. During the next 10 minutes, we watched a different server carry a tray of drinks, with some sort of shaker on it. The shaker fell over, knocking things over on the tray. She went back to get fresh drinks. came back 5 minutes later, and proceeded to spill everything on the couple at the next table. The server left, and proceeded to wait on someone else, while the customer was left to get napkins and clean up the mess. Our drinks finally came, my wine was poured directly from a bottle, but the server finished the bottle off ( leaving the drink short ) and proceeded to walk away without saying anything. We were never offered a menu or given the chance to ask for one. We decided to see if we could get food in the cafe after all. I explained that we were in a rush and the hostess quickly seated us, a server came right over and said she understood we were in a hurry so took our orders right away. At last!- so we thought. We waited forever, before my food arrived (it was the wrong chicken salad but at this point I didn't care). My husband had ordered the raw platter. We weren't offered water or another drink. No waiter after my food arrived. Finally at 7:20 the waiter came over. I was almost done and my husband had no food. The waiter apologized and came back 5 minutes later with the wine we ordered and my husband's food. We were not charged for our wine or my husband's food. Beautiful atmosphere and decent food; they should look at all the food and drinks they are giving away and use it to pay for better service!
11/02/2007Provided by Citysearch -
It is nearly impossible these days to find a restaurant of the stature to rate the title of ""The Place for Special Occasions."" I believe that the appearance of the diners is part of a restaurant's ambiance, and if you're sick of paying a high tariff to be surrounded by people who look like they've just come back from a day at the beach, then try Nineteen.
The food was excellent . . . what, if forced to classify, I might term ""Pan-Universe"" with a French influence. The wait-staff was attentive without being intrusive, very pleasant and totally responsive. The ambience was nothing short of magnificent, with a soaring domed ceiling and wonderful panoramic views of the city, elegant furnishings and table settings, and, astonishingly, diners that appeared to have dressed for an evening in the company of high society . . . every man in the room wearing a jacket and necktie, and the ladies dressed to the nines.
My only criticism is that the portions might have been a bit bigger, but we didn't leave hungary. Overall, I would rate this room as the top choice to impress a client or a date, or to simply enjoy the luxury of being affluent . . . the tab was significant.
09/25/2007Provided by Citysearch -
I recently went to XIX for drinks, and I highly recommend it! The ambience is great, very cozy and chic. My friend ordered a sidecar, which I thought was ridiculous, but then I tasted it and it was fabulous. They rimmed the glass with sugar, and then squeeze an orange rind and light it on fire and drop it in. It's a show and a drink!
01/02/2007Provided by Citysearch -
Got a great recommendation on XIX & a gift card as a gift, so how could I resist. My girlfriend & I arrived for our reservation a little early, but we were still promptly seated at table right next to the raw bar, which gave a good view around the whole room. The dining room is very elegant, without being ""stuffy"". Everything we ate was delicious - diver scallop app, octopus app, bucatini pasta w/peekee toe crab, seafood claypot, halibut, chocolate ""mousse torte"". We had a very nice French red at the suggestion of our waiter. Prices were reasonable compared to what we were expecting.
Now the downside. I rarely find poor service to be so noticeable, but in a restaurant of the caliber that XIX is aiming for, I found the service very ""disjointed"" and ""absent"". We waited long periods of time without seeing a server or bus person. I poured our water and wine all night (I don't mind, but at ~ $100/person I shouldn't have to). There appeared to be plenty of staff on that night; they just seemed very disorganized. Maybe it was just an ""off night"".
I doubt the lack-luster service will keep from going back because the food was so good. Maybe I'll try the cafe or bar areas instead.
11/13/2006Provided by Citysearch -
The room was beautiful, the service was very attentive and the food was delicious. Unfortunately, after our meal was complete all four the people at our table were still hungry. Each person in our party had an appetizer, entree and one drink. We opted to skip dessert and go out for ice cream at ""More than Just Ice Cream"" as we didn't want to plop down $52 for dessert and coffee that probably would have been delicious, but still left us wanting for more.
Perhaps I'm not a sophisticated diner, but after spending $125 for dinner (without dessert or fancy wines), no matter how good the food and service were, I shouldn't be starving afterward. I'm aware that there is a distinction between quality and quantity of food, I just don't like leaving a restaurant hungry.