701 S 50th St, Philadelphia, PA 19143
07/06/2008Provided by Citysearch -
Firehouse bikes was initially a charming ,little worker owned experiance for me. I do consignment work in the area and my stimulus check was burning a hole in my pocket so I thought I'd stop up and check them out. I read a review somewhere recently about how the used bikes are ridiculously over-priced & thats right. They also just sit out in the rain to further deteriorate, to add insult to injury. I was treated nice enough by one of the female staff & even had a polite conversation while I checked out a new bike, then took it for a test ride. I bought the bike and all was well until, as to be expected with a new ride, theres gonna be a few kinks to work out. My only kink was the chain hopping off repeatedly after the 30th day of ownership. I called and chatted with another female staff member who told me to stop up and they'll check it out .
I stopped in roughly 2 weeks after the warrantee ran out which was a day or two after I'd called, explained the issue & that I loved the bike. A young man asked for my receipt, looked at it & told me the warrantee had run-out. I'm thinking, whats the point? I just spent $320. for a bike and he can't just tighten my chain & crank which loosened up just over a month of riding it? I'm 40 years old and have purchased a few bikes & none of the issues were the chain loosening. His demeanor inferred this to me as a consumer: #1 Regardless of your $320. & your 2 weeks over some date printed on a receipt, #2 the fact that I could've walked in any other so-called ""Great "" Philly bike shop, #3 He does'nt want my repeat business for any future work I may want done(like shorter bars for navigating Philly traffic to start). Maybe if there had been anyone else help me, they would of given me the business courtesy but this guy acted like I was asking for a complete overhaul for free after a year or something! I felt really hurt & helpless & angry on the other side the purchase. I'll just have to take business elsewhere!