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Charmed Cleaning Service

Map & Directions
(22 Reviews)

6040 Belden St, Philadelphia, PA 19149

(484) 802-9424

13
YEARS
IN BUSINESS
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Hours

Regular Hours

Services/Products
  • Industrial Cleaning
Payment method
check, cash
Neighborhoods
North Philadelphia, Juniata Park - Feltonville, Northeast Philadelphia, Oxford Circle - Castor
Amenities
10% off for first time client's and seniors citizen
Categories
Industrial Cleaning, House Cleaning
Other Information

Services: Industrial Cleaning

Reviews

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107515

06/18/2012

Provided by Citysearch - 
Overall
Editorial review from Citysearch

I have used charmed cleaning services for the past three year now they are reliable and I recommended them to friends and family who used their services also .

Overall
THIS SHOULD BE ZERO STARS! ...

THIS SHOULD BE ZERO STARS!



Let me begin by saying that there has not been a review for this service in upwards of 3 years. While it may have been a 5-star caliber cleaning business in and prior to 2009, I assure you that it does not even merit the 1-star rating minimum that I can select on this website today.



The previous reviews describe these cleaners as "flexible" and "reliable." My experience has left me feeling like these two adjectives belong nowhere near the same sentence as Charmed Cleaning Service. About 3 weeks ago, I attempted to schedule a cleaning for my house and being as I work 7 days a week, had to schedule the cleaning for a Friday afternoon. After fighting me on this point for a while, the owner of Charmed finally consented to send people over 2 weeks after the date I originally proposed. She sounded skeptical, but assured me even though her people would take a while to finish the job, they would get it done.



Fast forward to last Friday, the date she promised me my house would be cleaned. I get off of work early in order to accomodate HER schedule, and at 1:45 begin to anticipate their 2:00 arrival. At 2:30, I call the number above and am forced to leave a voicemail. At 4:00, I call again and she picks up. She claims to have not received my voicemail and with increasing attitude tells me that the two women she dispatched should currently be cleaning my house. After assuring her that there are no invisible women scrubbing the floors, she angrily hangs up and says she will call her people.



I then am forced to call her back a half hour later in search of a status update and she tells me her people showed up at 2:00, called me, and rang the doorbell to no avail (it is worth noting that she did have my correct address and cell phone number). She now is completely giving me attitude and I am forced to direct her to tell her two employees to come back over from their respective homes. I also ask for their numbers myself as feel like a rock could run her business better than she.



All of my calls to her employees go straight to a bizaar type of voicemail that I have never heard and I call her back (at this point I am justly frustrated). She says that all of her calls to them but one have gone to voicemail and that they are in traffic on 76 but are on their way. After trading about 5 more calls with the owner of Charmed (all initiated by me), 7 oclock rolls around and still there is no sign of any cleaning service by my house. At this point I am fully convinced that she has led me along this entire time under false pretenses and am starting to think that some kid has invented this cleaning service as a prank call hotline.



I called her back yesteday in the morning, as I had set everything up with her before and felt like lightning couldn't strike twice and ruin another experience with this same service. One would think that after what she put me through before she would be dying to save face for her business and revamp a damaged relationship with a customer. However, after leaving her a message with no response, I call her again this morning. She finally picks up and again does not seem to be at all flexible when rescheduling my appointment. I tell her that I need her to show a little effort to mend our relationship; a statement that results in her angrily hanging up on me and putting my subsequent calls straight to voicemail.



Bottom line here is that if you would enjoy a painful experience like the one I have described above, don't hesistate to call Charmed Cleaning Service!

SWDFJWEBKB

06/12/2012

Provided by Citysearch - 
Overall
Let me begin by saying that there has

Let me begin by saying that there has not been a review for this service in upwards of 3 years. While it may have been a 5-star caliber cleaning business in and prior to 2009, I assure you that it does not even merit the 1-star rating minimum that I can select on this website today.

The previous reviews describe these cleaners as ""flexible"" and ""reliable."" My experience has left me feeling like these two adjectives belong nowhere near the same sentence as Charmed Cleaning Service. About 3 weeks ago, I attempted to schedule a cleaning for my house and being as I work 7 days a week, had to schedule the cleaning for a Friday afternoon. After fighting me on this point for a while, the owner of Charmed finally consented to send people over 2 weeks after the date I originally proposed. She sounded skeptical, but assured me even though her people would take a while to finish the job, they would get it done.

Fast forward to last Friday, the date she promised me my house would be cleaned. I get off of work early in order to accomodate HER schedule, and at 1:45 begin to anticipate their 2:00 arrival. At 2:30, I call the number above and am forced to leave a voicemail. At 4:00, I call again and she picks up. She claims to have not received my voicemail and with increasing attitude tells me that the two women she dispatched should currently be cleaning my house. After assuring her that there are no invisible women scrubbing the floors, she angrily hangs up and says she will call her people.

I then am forced to call her back a half hour later in search of a status update and she tells me her people showed up at 2:00, called me, and rang the doorbell to no avail (it is worth noting that she did have my correct address and cell phone number). She now is completely giving me attitude and I am forced to direct her to tell her two employees to come back over from their respective homes. I also ask for their numbers myself as feel like a rock could run her business better than she.

All of my calls to her employees go straight to a bizaar type of voicemail that I have never heard and I call her back (at this point I am justly frustrated). She says that all of her calls to them but one have gone to voicemail and that they are in traffic on 76 but are on their way. After trading about 5 more calls with the owner of Charmed (all initiated by me), 7 oclock rolls around and still there is no sign of any cleaning service by my house. At this point I am fully convinced that she has led me along this entire time under false pretenses and am starting to think that some kid has invented this cleaning service as a prank call hotline.

I called her back yesteday in the morning, as I had set everything up with her before and felt like lightning couldn't strike twice and ruin another experience with this same service. One would think that after what she put me through before she would be dying to save face for her business and revamp a damaged relationship with a customer. However, after leaving her a message with no response, I call her again this morning. She finally picks up and again does not seem to be at all flexible when rescheduling my appointment. I tell her that I need her to show a little effort to mend our relationship; a statement that results in her angrily hanging up on me and putting my subsequent calls straight to voicemail.

Bottom line here is that if you would enjoy a painful experience like the one I have described above, don't hesistate to call Charmed Cleaning Service!

VVVTTTTRRDSAQW

09/01/2009

Provided by Citysearch - 
Overall
Great cleaning services

Charmed is a very unigue and special cleaning services there work is remarkable and honest.

dddfffgghj

02/17/2009

Provided by Citysearch - 
Overall
Remarkable and honest

I have been useing charmed cleaning services for the past two year now and i never have a promble with the services they are professional and dedicated i recommend charmed as the best there""s if anyone say other wise they having try are use charmed before i give this cleaning services on in a millon stars and still counting.

kkhutrewa

01/09/2009

Provided by Citysearch - 
Overall
marveelous

For summer winter fall or spring anytime you want a cleaning services just remember charmed the number one

kyyreqzx

12/27/2008

Provided by Citysearch - 
Overall
Best cleaning services

Charmed cleaning services is an very well organized and up beat cleaning services friendly. and you get good result.

mmwwqqaa

12/27/2008

Provided by Citysearch - 
Overall
Best cleaning services in philadelphia

When you want your house to clean and smell good there is just one cleaning services charmed they are the best around with excellent services.

bjdswmmkk

11/08/2008

Provided by Citysearch - 
Overall
Best cleaning services in philly

I use to have promble with my old cleaning services so my friend recommend me to charmed after using them my house was well organized and clean i give them one in a billon.

qxvkiiov

11/08/2008

Provided by Citysearch - 
Overall
Amazing cleaning services

Nobody does it better than charmed honest, positive always on time with communicate and hardworking people.

ewssacxz

10/30/2008

Provided by Citysearch - 
Overall
The finest cleaning

Charmed cleaning services is one of the finest cleaning services in and around philadelphia right now, honest workers and they also do a marvelous job.

kkyuipbg

10/30/2008

Provided by Citysearch - 
Overall
Best around

When you talk about a cleaning services you have to talk about charmed it is remarkable and there priceing are wonderful

gfdretez

10/29/2008

Provided by Citysearch - 
Overall
Great customer services

Charmed is an very reliable and excellent cleaning services i give this cleaning service one in a million star because its that good.

vcxsre

10/29/2008

Provided by Citysearch - 
Overall
Number one in the world

Charmed is a reasonble cleaning services dedicated and well organized i recommend this service to everyone out there.

bhgdrta

09/22/2008

Provided by Citysearch - 
Overall
The best cleaning services

Charmed cleaning services is remarkable, reliable and there staff are always on time they such a excellent job.

dytwjiqw

09/21/2008

Provided by Citysearch - 
Overall
One in a millon

Charmed is a positive cleaning services upbeat and dedicated reasonble and you get good result what more could you ask for

yicxsa

09/21/2008

Provided by Citysearch - 
Overall
Charmed best anywhere

Charmed is a spectacular cleaning services the price is good and they do a wonderful job i recommended this services to anyone and everyone.

jjkl

08/30/2008

Provided by Citysearch - 
Overall
Charmed one word the greatest.

Charmed is a professional cleaning services when they say guaranteen they really mean it no one dose it like charmed.

oopp

08/29/2008

Provided by Citysearch - 
Overall
Charmed highly Recommended

This message is for charmed they did such a wonderful job in my house i was so satisfied and greatful will the job they did.

zzyy

08/04/2008

Provided by Citysearch - 
Overall
Charmed has the best customer services you can think of.

Charmed is a dedicated cleaning services and the owner is a wonderful and compassionate preson. i would recommend this services to anyone out there who are look for someone to clean for them.

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