7620 Ridge Ave, Philadelphia, PA 19128
Parking: Lot, Free
Wheelchair Accessible: Yes
Cuisines: Family Style, Italian, European, Continental
Alcohol: Beer, Wine
Price Range : Average
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My co-workers and I went here for our annual Holiday dinner; which we have done for many years; and we received the WORST service EVER! I arrived late and my friends had already been seated at a table set for 4. I would make 5 and I asked if there was any way to have another table added or another chair pulled over and I was told by our waitress that I need to squeeze in next to my friends on the bench seating along the wall. I was puzzled since there were very few parties seated in the restaurant. I have never gone into a restaurant where the customer had to accommodate the business. While smushing into the bench seating a busgirl noticed how uncomfortable we were and asked if she could get me a chair, I very happily said yes. While perusing their menu we noticed that the busgirl had gotten in trouble for giving me an extra chair. We felt horrible but what could we do.
Then after the drama from the extra seat, we were ready to order. 2 of my friends placed their order from the fixed menu and then came my turn. I began to order my appetizer, and no sooner then the word “calamari” came out of my mouth, my waitress told me "no." I pointed to my selection on the menu and she then snatched the menu out of my hands and told me no once again. I was very confused at this point. She proceeded to walk away without explanation.
I found the busgirl, apologized for the commotion, and asked to speak with the manager. I was told that the mgr was busy and the bartender/asst mgr came over instead. He informed me that I was asked to squeeze in because they would need the table later (btw it was never used while we were there along with a few other tables that sat empty) He then asked me to fill in the seat that my friend was in after she leaves (she was leaving early). I agreed. I continued to explain the menu situation, he apologized for her behavior but explained that I had received an old menu. I had no problem ordering from the current menu, but it was all about how the waitress handled the situation This happened last December and I have yet to return.
Admittedly the service had always been extremely slow every time I’d eaten at Casselli’s, but the food and entertainment were always good so we conceded to how it worked there. After having such a miserable and nasty waitress along with the slow service I will sadly and angrily say I will never eat there again!
12/27/2006Provided by Citysearch -
ABSOLUTELY TERRIFIC. THE BEST ITALIAN FOOD. ATMOSPHERE IS VERY NICE. I HAVE NEVER HAD A BAD MEAL YET. ALL DELICIOUS. HIGHLY RECOMMENDED. CAN'T GET MUCH BETTER THAN THIS PLACE. WE DRIVE OVER AN HOUR JUST TO EAT AT CASSELLI'S. TRY IT, YOU WON'T BE DISAPPOINTED,
10/08/2006Provided by Citysearch -
We have been living in Roxborough for 3 years now, and have driven past Casselli's hundreds of times thinking ""We really have to stop in there!""
We decided to give it a try with our in-laws and neighbors just recently. Unfortunately, they do not take reservations, and with six adults and a baby, we were a little worried about getting seats, but we got there at 6:00 and there was plenty of space.
The resturant itself is decorated beutifully, and there is a choice of sitting upstairs or on the main floor. We chose upstairs, which we were very happy about, and where we had plenty of room to spread out.
There were marinated vegetables on the table when we sat down (beware the peppers if you do not like spicy (even if you do!)), and we were quickly greeted by our waiters and our drink order taken. They have a full bar and a house wine that was very good. They have a great full menu and many delicious sounding specials. All entree's come with soup and salad.
We got our soup first, which was tasty, but not as hot as it should be. Next came the appetizers, and they were all excellent: Clams Casino, Calamri (not greasy and very tender), and a grilled vegetable platter with a very tasty dressing. Everything was delicious. The salads were then served, basic garden salad with regular choice of dressing. Finally, we got our main courses, and they were all very tasty. My Linguini and Clam Sauce (red) was good, not excellent, but good. Which wsa the generally opinion at the table.
Overall, we had a very enjoyable experience. As I said the food was not excellent, but very good, and the atmosphere and service more than round out the meal. Beware the second floor if you plan on drinking (the stairway can be dangerous), but the first floor fills up quickly and the bar area can get crowded.
The food is good, the selection excellent, and the atmosphere is a plus. We would go back, and definitelty reccomend.