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Northwest Philadelphia, West Mount Airy, East Germantown
Senior Citizens Services & Organizations, Nursing Homes-Skilled Nursing Facility


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Matt K.



Caring Heart is a beautiful facility! It is such a relief to know that your loved one is safe and comfortable. I would recommend Caring Heart to anyone who is looking to do rehab in a clean friendly and caring environment.

Maria C.



I think something needs to be done by the state in general about all nursing homes period. i think it's unacceptable in general the ratio of nurse/patient in these facilities. l don't know how a DON and an administrator would think it is okay for a nurse to care for 60 resident by herself. l would not put my loved one in any such facility; sooner people start realizing this the better for their loved ones. All these facilities cares about is their bottom line and their big bonuses at the end of the year. In a place where you have only one nurse for 60 residents and two or if you are lucky, three CNAs, off course, someone will end up with a bed sore. l know because l work in one of these facilities. It is a safety issues for one, to have that many residents to one nurse, not only to the staff but the residents as well...especially when most of the residents have dementia and are combative and this is one of the reasons we have way too many falls on the floors. Something needs to be done with all these nursing homes in general and until state steps in and deal with the severity of these problems, our loved one will continue to suffer and pay the price of nursing homes under staffing.



My mother was at this facility...

My mother was at this facility for one month. The ratio of nurses and nursing aides to patients was lacking resulting in my mother sitting in her feces and urine until someone had time to change her. After she contracted a urinary tract infection, she had to be hospitalized and I did not let her return after her hospital stay. My mother has heart, kidney and cholesterol problems. Because of the failing kidneys, her urine output should be measured. Their way of measuring her output was by the number of wet diapers she produced instead of weighing her every day. However, she was not being changed every time she wet herself. Since it took too long to get someone to change her, I would change her diapers myself during my visits with her. The menu was less than desirable. She’s on a no salt, low potassium diet. The dinners at the home consisted of a lot of processed meats. I visited her at meal times to feed her. Residents without visitors at meal times that needed assistance were left sitting until someone finally got to them. She was not given her medication at the proper times. She got out of bed the first night and fell. A bed guard was put on the bed which is to alert someone at the nurse’s station. I accidentally set off the alarm and no one came to see if she had fallen again. This was my first experience with a nursing home and I would not recommend it. The administration tried to be accommodating with any of the issued I raised, but the floor staff lack customer service. The only good thing about Caring Heart was the physical and occupational therapy she received. I did see a big improvement in her ability to do some things for herself.