C & E Legal Courier Service, Inc.
1341 N Delaware Ave, Philadelphia, PA 19125
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The service I received from C & E actually leaves me wondering if this is even a real business. I am an attorney with a small solo practice. I usually handle all of my own filings but due to the court closures last week I needed to file something for a client in Philadelphia on a day where I was working out of my Bucks County office. I found C & E online and their website looked believable and trustworthy. I reached out and missed the red flag #1 - no one answers their phones, EVER. Regardless, someone called me back an hour later and told me that I could scan and email my document to them and they could file it in Philly. I asked how they could file without the original and the woman I spoke with told me "It's ok, we do this all the time - the document you email us will be the original." (red flag #2). She also told me that they could forward the filing fee and then invoice me for it along with the courier service. So I figured....this is their job, they know what they're doing and if they can file without an original, then alright. I clarified that it was to be filed that day and provided my cell phone number to be called with any issues. I received one email that same morning confirming that they had received my document and I would receive another email when the filing was complete and with an invoice. I NEVER HEARD FROM THEM AGAIN. I emailed and called multiple times that afternoon and received no response confirming whether or not the filing was completed (despite the claims on their website that they are reachable 24/7). I emailed and called multiple times the next morning, reached no one and received no response. I finally called Philadelphia and the employee I spoke with was kind enough to check everyone's desks and called me back to inform me that my complaint had never been filed. I then received an email from C & E telling me that they would check if my filing had been done. I emailed them back to inform them that it was not and asking them to destroy all files and copies made of the complaint. The only response I received was "no problem." In the end, I had to drive to Philly that afternoon and file myself due to the time sensitivity. I spent hours dealing with this, losing out on billable work as I cannot bill my client for C & E's horrible service. My husband missed out on work because he had to cover for me as I raced to Philly. And worst of all, no one at C & E even had the decency to offer an explanation or apology. I don't know what kind of courier service they are trying to be, or what kind of fake business they are running but I have never experienced anything like this or have been treated so poorly and I hope people see this and find themselves another courier service. C & E is not trustworthy or reliable or any of the other claims they put forth on their website. My blood boils days later just writing this review!