8126 Germantown Ave, Philadelphia, PA 19118
TollFree: (800) 252-1575
Bredenbeck's Bakery & Ice Cream Parlor
Bike Parking: Yes
Wheelchair Accessible: No
Cuisines: Family Style, Pies, Dessert, Ice Cream, Bakeries
Cuisine: Family Style, Dessert, Ice Cream, Pastries
Price Range : Average
Good For Family: Yes
Good for Kids: Yes
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Bredenbeck is the worst bakery in the Philadelphia region! The Owner not only is rude, but also does not value customers that have been using the bakery for years. When I phoned her to share with her my dissatisfication with the cakes, her response was that she thought the cakes were beautiful! She went on to say that I obviously spent to much on cake, and now was suffering from buyers remorse. I was so insulted and taken back by this comment, I physicially felt sick. First let me explain that the triflin cakes were deliveried to a $15,000 Sweet Sixteen birthday party for my one and only daughter, at a counrty club. I spent more than $500 on one of my daughters dresses, and she had THREE dress changes. Additionally, I could care less what she though was beautiful, as the payment for the pathetic cakes was taken from my credit card. I went to the bakery and was very specific about what I wanted, even had one of the counter staff take and copy pictures from their albumn of what I wanted. I chose a name cake that said KADEN in their book in block lettering, when I received my cake with the name MICAH on it the text was changed from block lettering to script. It was hard as a rock, and once cut the cake was dry and broke apart like cornbread. I ordered three cakes in total, and not one met my expectations. And one looked like a child decorated it! The cake in all three where unsatisfactory. I was sooooo outdone with the level of unprofessionalism, four letter word began to consume my entire vocabulary. Not only did I have to deal with disgusting cakes, but then the disrespectful attitude of the owner. It is my wish that anyone considering using this so-called bakery reconsider, and go elswhere. I would not recommend them to do a cake for my dog. Prospective customers, I wish your event to be notable for more than the terrible cake. Please do yourselves a favor, and seek other bakeries to fulfill your needs for bake goods for you special event!! I want to note two things: 1.) The counter staff consist of a group of well-mannered polite young people, so dont let this fool you!! The owner is truly a piece of work!! -subsequently bringing down the entire customer service experience. 2.) I have made it my mission to make sure that all is aware of the shotty work and non-professionalism at this bakery, however whenever/whereever possible Bredenbeck's have attempted to stiffle me. My repreated post on FaceBook have been deleted. So, again buyer beware!!
Bredenbeck's Bakery and Ice Cream Parlor was sorry to learn that Ms. Scott was unhappy with the cakes she ordered from us. We felt the cakes we delivered were beautiful, and we regret any disconnect between her vision and the final product. We greatly value our customers, and always do our best to rectify any issues. We did offer this customer a full refund as soon as she called to express her dissatisfaction, and she declined. We were left to wonder if there was anything we could have done that would have made her happy. As always, we welcome customer input prior to designing their cakes, and appreciate constructive feedback to ensure their satisfaction with our products.
08/15/2008Provided by Citysearch -
They have the best cookies and cakes in the area! Their butter pound cake is my favorite. They did my wedding cake last October, with leaves and pumplins for the Fall, and not only did the look of the cake wow people, but it tasted great as well! It was almost more talked about than me and my wife! We always get great service when we are there, and their ice cream parlor serves Bassett's ice cream, so we don't have to go all the way into the city for it! The last time I was in there I was told that they are starting a blog to show people cakes that they do and different stuff they have going on there! I'll meet you there!