Ace Public Adjusters
7930 Frankford Ave, Philadelphia, PA 19136
Ace Public Adjusters Inc
ACE Public Adjusters Incorporated
Parking: Lot, Free
Wheelchair Accessible: Yes
Specialties: Smoke, Damage, Toilets, Fire, Roofs, Water Heaters, Broken Pipes, Wind
No coupons available
New Jersey Department of Insurance
2012 Insurance Enforcement Activity
Ace Public Adjusters, Inc. and Anthony J. Hoffman, Philadelphia, PA
Order #E12-98, August 29, 2012
ACE Public Adjusters Inc. settled property insurance claims when ACE did not have a public adjusters license and collected public adjuster fees without executing a written fee memorandum.
Sanction: Fine - $1,000, Refund of Fees - $17,472.96
02/09/2012Provided by Citysearch -
This company did a terrible job in representing my interests in a recent claim. Not only was it impossible to speak with my adjuster, it would take numerous calls to be placed by me before he would actually call me back. They were not proactive in their approach, but rather simply sat back and waited for the insurance company to do their job. They never submitted any proposals or letters to the insurance company and it took me receiving a letter from my insurance company advising that they had not submitted anything for my claim before they finally did anything about four months after the claim occurred. This was a simple, minor claim that took five months to conclude due to their inaction. I am at a loss as to what I paid them for, as quite frankly, the did not do the job that was expressed to me when I signed with then. Even when it the claim was finally resolved (five months after the incident), I received release paperwork in the mail but no call to explain how that number was arrived at. Most of their reception staff was rude and only one of them would actually attempt to assist me when I couldn't reach my adjuster. When I finally spoke with the adjuster's supervisor (who I later learned was the owner, Tony), he only defended the adjuster, and kept talking over me, not allowing me to express my full concerns. In that conversation, Tony (owner) promised me that the final remainin check for personalty would be forwarded directly to me WITHOUT taking a fee. Shockingly, when I got the final check, they HAD taken their fee, which now adds ""liars"" to the words that can used to describe them. Lastly, they now refuse to return my calls - at first the answer was ""may I tell him who's calling?"" and as soon as they heard my name, he's suddenly ""not available"" - imagine that. I would not recommend this company to anyone and will chalk this up to one of life's mistakes that I will NOT repeat again.
CALLED 3 TIMES TO MAKE AN APPOINTMENT 3 TIMES I WAS TOLD THAT SOMEONE WOULD GET BACK TO ME IN 10 MINUTS, NEVER GOT A CALL. AFTER I CALLED BACK FOR A FORTH TIME AND MADE AN APPOINTMENT AROUND THIER SCHEDULE THEY DIDN'T SHOW! THIS WAS AFTER I WENT OUT OF MY WAY TO ACCOMODATE THEM BY TAKING THE MORNING OFF WORK. CALLED BACK ASKED FOR A SUPERVISER AND WAS TOLD THAT HE WOULD CALL BACK.......NO CALL. I WOULD NOT DO BUSINESS WITH THESE PEOPLE IF THEY WERE THE LAST ADJUSTERS ON THE PLANET. NOT WORTH A PHONE CALL!!!