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Hours
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Payment method
mastercard, discover, visa, all major credit cards, amex
Neighborhoods
Northwest Philadelphia, Roxborough
Category
Driving Instruction

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Reviews

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CYH71

10/20/2008

Provided by Citysearch - 
Overall
VERY RUDE Customer Service

I was very excited to finally take the leap and learn to drive. The ABC driving school website looked professional and inviting. So I was a bit stunned after calling and encountering quite possibly the rudest man in Philadelphia (ok, maybe not the rudest, but certainly in the top 10). I called to inquire about their rates. He said it would be ""wasting his time"" to give me rates until I got my permit. I asked for a ball park figure so I could get an idea of what would be required. He refused. It is not only the refusal to give a rate that was frustrating, it was how he spoke to me. Sadly I'm not a writer so I can't fully capture his tone in this review. Needless to say, it was condescending and rude enough for me to take the time to write this and warn others. Despite the fact I completely disagree with his policy of not giving rates without a permit in hand, he could have easily conveyed this without being disrespectful and just plain rude. By the way, this was clearly not a phone rep. I'd be willing to bet he is the owner or one of the teachers. I'm thoroughly confused why he thought he could speak to me that way and assume I would call when I did get my permit. They say they've been in business for 16years. Clearly they haven't learned the basics of customer service. There are too many other choices in the city.

meesch1

09/02/2008

Provided by Citysearch - 
Overall
Marty the owner is the best!!!

Just by chance, I located ABC driving school, and I couldn't have been luckier...A city girl who drove maybe 10 times or so in the last 20 years, I found myself in quick need of confidence and competence behind the wheel for a job promotion which required driving to northern New Jersey.

Marty, the owner, was beyond fabulous! He built my confidence within 2 lessons. His knowledge and skill, as well as his easy going manner, made it a breeze for me. I was ready to go within 3 lessons...and I can't thank him enough.

Courteous, great customer service (picked me up at my home in center city), and very reasonable fee.

Thanks, Marty!!

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