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03/22/2012Provided by Citysearch
The author of the two critical reviews below was asked to leave 12th Street Gym after harassing both customers and instructors.He frequently sat in the rear of Spinner Bike Cycling classes and commented on instructor and participant performance while making notes.It was clear that his motives were a mix of attention-getting and control. At first management attempted to be supportive and responsive to the issues he raised but, after careful consideration of his input, it became clear that his true intent was simply disruption. After numerous member complaints, his membership was cancelled and his membership payment refunded. 12th Street pays very close attention to safety in all aspects of its operation and has Spinner Bike Cycling instructors well-known for their competence throughout Center City. Our Group Fitness Director (Kristin Noblette) is recognized as one of the very best in the Region. We are proud of our spotless safety record having had zero injuries in our classes in the last 17 years.
The 12th Street Gym, Inc.
12/01/2011Provided by Citysearch
I joined 12th Street Gym in 2001, fresh out of college and new to the Center City area. I loved the space, the constant cleaning, the vast array of options. I loved this gym so much I was thrilled to get a part-time gig instructing Spinning and martial arts there in 2010.
In my 10 years as a member/instructor, I only once sought out management assistance, and it was in September of this year when I could no longer stand to hear my class members and friends talking about the utter crap that was passing as Spinning class, and the blatantly dangerous movements some instructors were asking their classes to perform. I'm not the gym-goer who goes ballistic when you are on the treadmill for more than 30 minutes, who narcs on you for not wiping down machines, or who complains about how the basketball court is reserved five days in a row for dodge ball leagues. However, I AM the type of member/instructor who is a safety freak, and who cannot stand by quietly while knowing that my friends, who pay hundreds of dollars a year to go to the gym, are put at increased risk for both acute and long term injury.
I heard stories of backs, necks, and hips hurting after Spinning classes. And I witnessed firsthand in a number of classes just how these injuries were possible. Seriously, how can you hurt your neck riding a stationary bike? Well, when your instructor never teaches you how to set up your bike properly, when you are instructed to ride up impossibly steep hills and through impossibly fast cadences that are nothing more than your weighted wheel carrying your legs around, all the while with no hands on the handle bars or doing bizarre half-push ups on the handlebars, apparently a neck injury is very much possible.
So I brought my concerns of safety, liability, and bike maintenance to the attention of gym management. And what did the gym do in response? Posted signs telling members it's up to them to not do things that seem unsafe (are all members cycling certified? because that's the only way that the gym should assume members know what is safe and unsafe), changed the name of the class from Spinning to Spinner Bike Cycling, and fired me. Way to deal with a problem.
Find yourself a gym that actually does care about your health and well-being. This one certainly doesn't.
11/30/2011Provided by Citysearch
As a professional Sports Scientist I work primarily in the field of sports injury rehabilitation but I also do consultancy work on fitness facility standards. I was a member of 12th Street Gym, Philadelphia for over a year and there are some positive aspects to the whole operation. However, I have given the one star review because of the exceptionally low safety standards in some of the group fitness classes and the lamentable approach of the staff, management and owner to address this. I recently highlighted the lack of safety present in many of the Spinning classes in that several of the instructors were teaching contraindicated/unsafe techniques. With regards to Spinning and indoor cycling, these are techniques, which instructors are specifically taught not to use during the certification course. A standard list of the contraindicated techniques can be found on the official Spinning website. Also, after discussion that I have had with Mad Dogg Athletics (the owner of the Spinning trademark), it transpired that 12th Street Gym is not actually licensed to use this trademark or hold Spin classes.
In the classes that I took, more than 90% of them included contraindicated techniques in addition to some of the most unprofessional practices I have ever observed in my career. In one class, Mr. Michael Marshall instructed members to do the 'Macarena' while pedaling at a high cadence, thus having both hands off the handlebars for extended periods. In a more recent class he got off of his bike at one point to draw 'smiley' faces in the steamed up mirrors of the studio and was therefore not supervising the class at all. Mr. Marshall had also previously admitted to me that he knew these techniques were likely to increase the risk of injury, but he did them anyway because other teachers were too. In another class instructor Ms. Selina Rosario ""taught"" the class from one of the class bikes and not the instructor bike, which is out in front facing the class. This essentially meant that she was facing away from the class for the majority of the time and as if that wasn't bad enough, she had her hood up and her hands in her pockets periodically throughout the class. To address this issue I met with the Group Fitness Director, Ms. Kristen Noblette, who incidentally is one of the instructors that use contraindicated techniques in her class. She accused me of ""nit-picking"" when I highlighted the lack of safety and went on to give me about six excuses as to why the safety standards were low.
My attempt to improve safety standards has led to hostility from other members towards me to the point one of them, Mr. Curtis Carson, made a racially offensive remark based on the fact that I am an immigrant to the United States. I then highlighted this to the General Manager, Mr. Frank Baer, but nothing was done about my complaint. Also, after seeing no improvement in the classes I followed up with an e-mail to Ms. Noblette and was subsequently told by Mr. Baer that my approach was too ""aggressive"" and that I was to have ""no more communication with management, staff, instructors, or members."" This is a violation of my member rights. In some recent classes that are still using unsafe techniques I did not participate in those aspects and instead sat on the saddle and pedaled the bike. I then received an e-mail from Mr. Baer stating, ""Please either take our classes to participate, or do not attend...."", after I was observed not complying with the teacher's instructions, even though there is clear signage throughout the gym stating that it is at the member's discretion to not do what they are asked to do in a class if they are uncomfortable with it. After all of this I decided to contact the business owner, Mr. Rick Piper to highlight the continuing lack of safety and almost immediately my membership was terminated. There is a critical lack of accountability at 12th Street Gym if they simply terminate the membership of anyone who cr
10/06/2010Provided by Citysearch
got harassed multiple times for being fat. lots of pretty boys going to show off ..... more a place to pick up guys on guys and if you're not into dudes and your fat it's like high school. had to go toe to toe with a guy in locker room till he backed down.
and the pool is DIRTY
04/07/2010Provided by Citysearch
I've been a member here for a long time. A lot of other gyms have opened and some have closed but these folks keep making the place better. Really like the many services in the same buildling and a very cool class choices. Only sun deck I can find at a gym and maybe it's my ""thing"" but the place is truly clean. I went to the Sporting Club twice ona free pass--it was not nearly as clean. Can't beat it even if it did cost more.
03/19/2010Provided by Citysearch
I recently was charged a late fee for a charge that was 2 days late. I unintentionally made this error and as soon as it was brought to my attention I paid the balance in full. When I called to have the late charge assessed I was passed to 4 different people, none of which were willing to bend on this fee. This is my third year being a 12th Street Gym member, meaning I have spent over $1300 with them as a member, yet they would not budge on a $10 charge. To me this is ridiculous especially since it was an accident and was only 2 days. when speaking with the manager asking for this he was rude and made insinuations regarding my personal life and my timeliness with bills, which were assumptions and had nothing to do with my 12th Street Gym Membership. This is not the first time I have had to deal with the management staff and always they are unwilling to work with me or to help me out in any way as a loyal customer. I am moving very nearby but will travel to go to the gym just not to give these jerks my business. POOR POOR CUSTOMER SERVICE IF YOU ASK ME.
08/18/2009Provided by Citysearch
I guess you get what you pay for. I left 4 months ago and am still dumbfounded by how outrageously unprofessional and downright trashy some of the staff are. I had to step over a group of staff that seemed to be using the locker room benches as their break room every visit in order to access the locker I rented. Appalling garbage came out of their mouths and I never witnessed any of them working- the locker room was always nasty. They also need to ventilate the work-out rooms in the basement better, and find a way for people to actually access the spinning classes they purportedly offer. Its a shame because this place could've been so nice.
08/10/2009Provided by Citysearch
I was a member of the 12th street gym. Due to job loss and upcoming eviction I knew I would be moving out of the area to realities as of may 2009. I informed Melissa the asst manager of this first verbally, then by writing in March. She informed me that I would have to prove that I had moved out of the gym contract area by providing her with either a utility bill or a lease. the first week of May I sent her a copy of my phone bill and a copy of my new bank statement and a copy of the court order showing I was no longer in my Philly apartment.
She informed me that because it was a Cell phone bill and not a Land line bill, I WOULD NOT BE LET OUT OF MY CONTRACT. I informed her that being I was now living with realities that already had phone service and utility service, I did not have a bill to provide to her. I would have thought that the cell phone bill and my new bank statement would have been enough proof to be let out of a contact. She was unflinching, stating that at this point she would only accept a lease. The next day I had my relatives prepare and have me sign a lease, which I mailed the next day.
This was almost 3 months ago and I heard nothing. Just a week ago, I receive a piece of mail from the gym, dated 7/29/09 that lists a balance of 74.00 and a collection fee of 75.00
I find this absolutely criminal and ludicrous. What else does this woman need from me to let me pout of my contract? And why have I not received any bills for the past two months after I sent in a lease? I also find it curious that they have no problem sending me the bill to my new address, yet they don’t recognize this address as valid enough to let me out of my contract.
It is not like I used the gym and did not pay. I informed them months before I left and have given more proof that any court of law would need, yet Melissa refuses to let me out of the contract even though I have given her all the proof as stated in the contract.
07/20/2009Provided by Citysearch
As someone who works out 3+ times a week, I would suggest finding another gym. Membership is so cheap, but in my experience you get what you pay for, crappy cheap gym equipment, unhappy underpaid staff, and a smelly sweat box they call a gym.
As a personal trainer, I would suggest coughing up the extra bucks to go PSC, Iron Works or City Fitness.
There I KNOW that you will get your moneys worth!
07/10/2009Provided by Citysearch
Front desk staff are fine, but management needs work. The staff are friendly but don't seem to know exactly what the membership policies are, so if you ask two people, you get two different answers. And don't ever try to cancel or transfer your membership because they'll find a way to screw you out of any money you have coming to you.
02/25/2009Provided by Citysearch
I'm not a gym person AT ALL, but I love 12th Street Gym. It's my first gym after college, and it couldn't be more convenient to my neighborhood and my job. It's right in the middle of Midtown Village, so it's walkable from pretty much every Center City neighborhood.
Now, onto the actual gym - I have NEVER had any problem with the staff. They are always friendly and quick to help. The equipment is easy to locate despite the ""maze like"" atmosphere so many have described, b/c everything is well-marked. If you don't know where something is, just ask! They don't bite.
Classes are awesome, as someone mentioned- Stacey's tae bo is great, and so is the yoga. As an avid yoga person, I feel really challenged here on top of not being judged. Some yoga studios I've gone too felt really competitive, but this is definitely not the case.
And let's not forget - THE PRICE. Even though I live nearby, I did shop around for a bit. The price here just could not be beat by any other gym.
02/24/2009Provided by Citysearch
The gym overall is an okay place. The equipments are okay. However, an employee called Cynthia is very rude, very mean, and makes you feel very unwelcome with her glaring at you often. She is very unhelpful and rude when you ask her for assistance. If the 12th St gym managers does read the reviews here, I hope he/she would have a talk w/ Cynthia (or even get rid of her!!) to change her mean attitude toward people!
02/03/2009Provided by Citysearch
If I could give Zero stars, I would.
The owner is sleezy and creepy and suspends people's memberships for making complaints.
The manager is rude and lacks communication skills.
If you want to work out with stuck up, rude, and completely unhelpful trainers, this is the place for you.
It might be cheap but I wouldn't spend a cent for this place!
12/09/2008Provided by Citysearch
I understand that you get what you pay for, but 12th Street is not even worth the low price. If you like to parade around a bunch of people just staring at you then this is the gym for you. Awful. Equipment is placed in sporadic locations and there are not enough tread mills. Who wants to run on a tread mill in a room where you are facing other people who look comatose sitting on stationary bikes. I don't understand the point for many of these people to be at the gym besides to take up space. Awful. The equipment that they do have, is outdated and I'm pretty sure I've seen the same models listed on craigslist for under $50. If you want to run on a used worn out treadmill that shakes when you're on it then hop on. Awful. The locker room smells foul and anyone who dares to use the shower is risking a bacterial infection. The whole gym awful, simply awful.
06/17/2008Provided by Citysearch
Gym is crowded, trainers act like they own the gym and this owner is an A-hole. Ask ANY former employee and this loser has a power trip x's 10. If an A-hole owner and an over crowded aren't a deterient to choose another gym, then how about the cramped basement feel this club has. Try Sweat or PSC as they are much better clubs.
Phone: (215) 985-4092
Address: 204 S 12th St, Philadelphia, PA 19107
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