Primera vez que uso este servicio. La muchacha que cojio mi reservasion en philadelphia no me oriento de que tenia que reservar el viaje a connecticut solo me dijo el costo de cada viaje. Quize usarlo porque es un servicio de puerta a puerta Pero para empezar le dire que ha sido una pesadilla. Ninguna persona debe de pasar por esto. Me recogieron a mi hogar como a las 9:30am el chofer recogido mas pasajeros y cuando guia hacia la 95 dirigiendose hacia NYC les dire que ibamos con el corazon en la boca. No se si se estaba durmiendo o iba despistado , la guagua se hechaba de un carrito a otro los pasajeros decian hay hay hay . una ves en NY /bronx 1pm perdi el viaje a connecticut. Son las 4:30pm y aun estoy esperando en la base como lo llaman para el viaje para CT. Primero me dijieron a las 3pm despues a las 3:30pm . pregunto de nuevo y me dicen que me llaman por mi nombre cuando él chofer llegue. A mi me recomendaron este servicio se que la experiencia son diferente para otros pero yo no lo recomiendo. No es justo esperar tantas horas para llegar a un lugar . ni una disculpa vale.
1.0 star rating 3/29/2015We had the most horrible experience with J and J transportation. Scheduled a transport to JFK from Bethlehem on a Friday morning for a trip to Hawaii. They got all the info and then they chose the pick up time. None of us had ever been to JFK before and had no idea how long it would take to get there, thought J and J were the "experts". Our driver asked us who set up that time and we told him J and J and he said they didn't give you enough time so the whole trip up there we were nervous that we wouldn't make it on time...and we didn't, missed the flight. There were no flights directly there so we had to take several flights, took us 38 hours to get there instead of 12, lost a night at the condo and $4,000 additional dollars that we had to pay for other flights. When I called to let them know the first girl was very friendly, told me to keep them updated and when I called to update the 2nd girl was so rude, She kept saying why are you calling us when I was trying to explain that I don't want this to happen to anyone else she said that it is the clients responsibility to make sure there is enough time to get to the destination , not theirs. I will never use them again but if you have to don't allow them to pick the departure time, they have no idea what they are doing.
I had the most horrible experience with j&j i called 3 days before my trip to confirm the price and the hour, the lady said they are going to charge me 110 for myself and a 50 pounds baggage, when the driver guy picked me up he was rude saying that his going to charge me 120 and the other bus that i needed to grab the price is 100 more. I was in shocked i said the lady told me it was 110 now your telling me is 120 on top another bus for 100 means 220? And i thought this is a company door to door what do you means another bus? No response to that. When i have to grab the other bus it was a mini van white with no logo from j&j company. It was a regular person not a j&j employee i had the worst experience ever. Obviously thats totally illegal. I dont recommend this company
En mi opinión tienen buen servicio, Me buscaron a tiempo y rápido. Me llevaron al lugar indicado donde tenía que ir y el chofer fue amable.
ME GUSTA MUCHO EL SERVICIO DE ELLOS YA QUE LLEGUE NUEVO A ESTE PAIS Y NO SABIA ANDAR Y ME LLEVARON DE LA DIRECCION QUE ME ESTABA QUEDANDO A DONDE IBA FRENTE A LA CASA EXCELENTE.
We use their wheelchair service for my father doctors appointments period very nice staff competitive rates I feel very comfortable with them taking care of my dad. Thanks happy Son
A charge for 1/2 mile transport of $240 is despicable. Don't use these pirates,demand an alternative.
I have travel whit them before but this time they couldn't pick me up on time the phone girl said the driver left late n hes picking up some passengers now n she told me the same thing in my 4th call n then say that the driver was somewhere else far she keep saying im the last one hes goin to pick up msh i wait like 2 hours for him n when i call the 5v time she say hes far away picking up some people n i said men forget it just cancelled i am not CALLING THEM AGIEN they PLAY games whit u and they very unprofessional. They have to be Dominicans .
I call to see how much a trip from Philadelphia to Boston would cost they said 65$. I was going to make the reservations but decided to go w grey hound for 45$ and a taxi for 20$= 65$. On my way back i decided to go w this ppl. Ohhh man why i do that.. They charge me 65$ from Boston to New york plus 20$ for my backs. Then 25$ fron New York to Philadelphia & 5$ for my bags= 110$. Then when I said something to the driver he was rude didn't give an answer. No WIFI on the bus ir plugs to charge my phone. NEVER AGAIN NO STARS...GREY HOUND ALL THE WAY CHEAPER AND THE HAVE WIFI AND I CAN CHARGE MY PHONE....
pay is withheld they lie about everything. they are never on time.so very disorganized. Truck matinence is horrible. Brakes on the vehicles are not properly taken care nor checked on a regularly basis.